Sutherland Global Services Interview Questions, Process, and Tips

Q1. What is your favourite food?
Ans. 
My favorite food is sushi.
• I love the freshness and variety of flavors in sushi.

• I enjoy trying different types of sushi rolls and sashimi.

• Some of my favorite sushi restaurants include Sushi Samba and Nobu.
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Q2. What is your role model?
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Q3. You know about social media?
Ans. 
Yes, I am familiar with social media platforms and their usage.
• I am proficient in using popular social media platforms such as Facebook, Twitter, Instagram, and LinkedIn.

• I understand the importance of social media in customer service and how to effectively engage with customers through these channels.

• I am aware of social media etiquette and best practices for responding to customer inquiries and feedback.

• I have experie...read more
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Q4. Explain about your native place?
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Q5. Explain about your self?
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Q6. What is Bpo and non voice
Ans. 
BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Non voice refers to customer service that does not involve speaking directly with customers.
• BPO involves outsourcing business processes to third-party service providers

• Non voice customer service involves providing support through chat, email, or other written communication chann...read more
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This is totally based on communication

Q1. What is Amazon?
Ans. 
Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
• Founded by Jeff Bezos in 1994

• Started as an online bookstore, now sells a wide range of products

• Offers services like Amazon Prime, Amazon Web Services, and Amazon Music

• Known for its fast delivery and customer service
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Q2. What is social media?
Ans. 
Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.
• Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.

• Users can share text, photos, videos, and links on social media.

• Social media allows for real-time communication and interaction with a global audience.

• Businesses use social media for marke...read more
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Q3. Tell me about your long term goal and short term goal?
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Q4. What is bpo and non voice
Ans. 
BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Non voice refers to customer service that does not involve speaking directly with customers.
• BPO involves outsourcing business processes to third-party service providers

• Non voice customer service involves providing support through chat, email, or other written communication chann...read more
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It’s totally based on communication

Q1. Choose a topic and speak for a minute
Ans. 
The impact of social media on mental health
• Social media can contribute to feelings of inadequacy and low self-esteem

• Excessive use of social media can lead to anxiety and depression

• Cyberbullying on social media platforms can have serious mental health consequences
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Q2. What do you know about the customer care service
Ans. 
Customer care service is a department within a company that handles customer inquiries, complaints, and feedback.
• Customer care service is responsible for addressing customer inquiries, complaints, and feedback.

• It plays a crucial role in maintaining customer satisfaction and loyalty.

• Customer care representatives are trained to handle various types of customer interactions, including phone calls, emails, and live chat.

• Th...read more
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Q1. Why do you choose Sutherland
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Q1. About Basic manual testing.
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Q2. Bug life cycle , Stlc,SDlc
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Essay writing on any topics

Question on sales how to see to consumer

Q1. Diacussion on salary
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