IntouchCX Team Manager Interview Questions and Answers

Q1. Total Work experience
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Q2. How long with Concentrix
Ans. 
I have been with Concentrix for 3 years.
• I have been with Concentrix for 3 years.

• I started working at Concentrix in 2018.

• I have gained valuable experience during my time at Concentrix.
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Q3. Your Competencies
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Q4. Your strength and weakness
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Q1. Previous team management experience?
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Q2. How to handle a low performing team member?
Ans. Perform periodic review. Increase review of work to 100%. Share continue feedback.
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Q1. Basic technical question about the role appied
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Q1. Advance indept question about profile
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Q1. Operation Round by Assistant Manager
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Q2. Attrition and SLA
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Q3. Realtime and Situation basis questions
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Q4. Maneging Team related work and questions
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Q1. Senior Operation Manager
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Q2. Realtime basic questions
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Q3. Situation basis questions
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Q4. Formula of Shrinkage and how to manage
Ans. 
Shrinkage formula is (Planned Hours - Actual Hours) / Planned Hours. Manage by analyzing root causes, implementing process improvements, training staff, and monitoring performance.
• Shrinkage formula: (Planned Hours - Actual Hours) / Planned Hours

• Analyze root causes of shrinkage

• Implement process improvements to reduce shrinkage

• Provide training to staff on best practices to minimize shrinkage

• Monitor performance regularly ...read more
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Q1. What are your salary expectations?
Ans. 
I am open to discussing salary based on the responsibilities and expectations of the role.
• I am looking for fair compensation based on my experience and the job requirements

• I am open to negotiation and discussing benefits such as healthcare, retirement plans, and vacation time

• I am willing to consider other forms of compensation such as bonuses or stock options

• I am interested in opportunities for growth and advancement w
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Q2. Why are you looking for a change?
Ans. 
Looking for growth opportunities and a new challenge.
• Seeking a more challenging role to enhance my skills and knowledge.

• Interested in exploring new industries and learning from different experiences.

• Want to work with a team that aligns with my values and work ethic.

• Current job lacks growth opportunities and career advancement.

• Example: My current company is a small startup and I have reached the highest position availab...read more
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Q3. What are your strengths and weaknesses?
Ans. 
My strengths include leadership, communication, and problem-solving skills. My weakness is that I tend to take on too much at once.
• Strengths: Leadership - I have experience managing teams and delegating tasks effectively. Communication - I am able to clearly convey ideas and listen actively. Problem-solving - I am able to think creatively and find solutions to complex issues.

• Weakness: Taking on too much - I have a tend...read more
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Q4. Tell me about yourself.
Ans. 
I am a highly motivated and experienced team manager with a passion for developing and leading successful teams.
• I have over 5 years of experience in team management, with a proven track record of achieving targets and delivering results.

• I am skilled in identifying and developing talent, and have successfully coached team members to achieve their full potential.

• I am a strong communicator and collaborator, with experienc...read more
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Q5. CSAT, FCR, BQ MANAGEMENT, PEOPLE MANAGEMENT
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Q1. Tell me about yourself
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Q2. Whats your passion
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Q1. Job profile was explained partly.
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Q2. Expected ctc was discussed, virtual round.
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My previous job profiles and experiences were discussed.