IntouchCX Process Trainer Interview Questions and Answers

Q1. About me work experience
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Q2. Why you want to join TP
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Q3. Experience and topic TNA TNI
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Q1. 5 Best quality of the trainer
Ans. 
The 5 best qualities of a process trainer are patience, communication skills, adaptability, subject matter expertise, and creativity.
• Patience to deal with learners who may have different learning speeds and styles

• Excellent communication skills to convey information clearly and effectively

• Adaptability to adjust training methods based on the needs of the learners

• Subject matter expertise to provide accurate and relevant i...read more
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Q2. How will you handle a agent who have casual attitude
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Q1. Total work experience in BPO and as trainer
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Q2. What is your salary expectation
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Q3. Are you comfortable with working from office
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Q1. Tell me your roles and responsibilities?
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Q2. What is the formula of throughput
Ans. 
Throughput formula is output divided by time.
• Throughput = Output / Time

• Output can be units produced, customers served, etc.

• Time can be hours, days, weeks, etc.
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Q3. What is TNI and TNA
Ans. 
TNI stands for Training Needs Identification and TNA stands for Training Needs Analysis.
• TNI is the process of identifying the training needs of employees or a group of people.

• TNA is the process of analyzing the identified training needs to determine the appropriate training program.

• TNI and TNA are important steps in designing an effective training program.

• Examples of TNI and TNA include surveys, interviews, and perform...read more
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Q1. Explain the attrition management process,
Ans. 
Attrition management process involves identifying reasons for employee turnover and implementing strategies to reduce it.
• Analyze data to identify reasons for attrition

• Develop retention strategies such as employee engagement programs

• Provide growth opportunities and career development plans

• Conduct exit interviews to gather feedback and improve retention

• Monitor and track attrition rates to measure success of retention str
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Q2. Explain the training methodology
Ans. 
Training methodology involves identifying training needs, designing and delivering training programs, and evaluating their effectiveness.
• Identify training needs through assessments and surveys

• Design training programs with clear objectives and relevant content

• Deliver training through various methods such as classroom sessions, e-learning, on-the-job training, etc.

• Evaluate training effectiveness through feedback and asse...read more
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Q3. How to achieve the OJT performance
Ans. 
OJT performance can be achieved through proper training, guidance, and feedback.
• Provide clear instructions and expectations

• Demonstrate the task and allow trainee to practice

• Provide constructive feedback and coaching

• Encourage questions and open communication

• Provide opportunities for hands-on experience

• Monitor progress and adjust training as needed
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Q4. During classroom training how can you manage the shrinkage
Ans. 
Shrinkage can be managed during classroom training by implementing effective attendance tracking and monitoring systems.
• Implement an attendance tracking system to monitor attendance and identify patterns of shrinkage.

• Encourage trainees to communicate any issues that may cause them to miss training.

• Provide make-up sessions for missed training to ensure trainees receive all necessary information.

• Monitor trainee engagemen...read more
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Q1. How do you handle the batches?
Ans. 
I handle batches by organizing them based on priority, ensuring accuracy and timeliness.
• Prioritize batches based on urgency and importance

• Ensure accuracy by double-checking information before processing

• Meet deadlines by managing time effectively

• Communicate with team members to coordinate batch processing

• Use software tools to track and monitor batch progress
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Q2. How will handle the tough students?
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Q3. How will you overcome the noisy students?
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Q1. Why you left your previous company?
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Q2. What are 7 adult learning principles.
Ans. 
Adult learning principles are key concepts that guide the design and delivery of effective training programs for adult learners.
• Adults need to know why they are learning something before they invest time and effort.

• Adults bring life experiences and knowledge to learning experiences.

• Adults are more motivated to learn when they see the relevance of the content to their goals.

• Adults prefer self-directed learning and want ...read more
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Basis logic and English

Q1. Salary discussion
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Q1. Tell me about yourself?
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Q2. Why do you prefer this job?
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Q3. Speak about this topic
Ans. 
The topic is effective communication in the workplace.
• Effective communication is crucial for a productive workplace.

• It involves active listening, clear messaging, and feedback.

• Examples include team meetings, one-on-one conversations, and email communication.

• Barriers to effective communication include language barriers, cultural differences, and distractions.

• Training and practice can improve communication skills.
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Q4. What are your future expectations?
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Q5. When can you join if you are given the opportunity?
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Q6. Are you comfortable in working rotational shifts?
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To screen knowledge about Anatomy & Physiology

Q1. Questions related to domain, coding scenarios, guidelines, etc.,
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Q2. Basic medical terms, anatomical terminologies.
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Q3. Education with job profile will be discussed...
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Q1. Interview results, salary discussion, telling about company policies in general.
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