IntouchCX Deputy Manager - Service Interview Questions and Answers

Q1. Introduction, hobbies
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Q1. Introduction, few lines about the place where you stay, an incident from real life when you helped an aged person, Hobbies, some questions on Flipkart and customer service.
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Q1. Tell me something about yourself
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Q1. Best call experience with customer
Ans. 
My best call experience with a customer was when I was able to resolve their issue quickly and efficiently.
• Active listening and empathy helped me understand the customer's problem

• I provided clear and concise instructions to resolve the issue

• I followed up with the customer to ensure their satisfaction

• The customer expressed gratitude and appreciation for my help
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Was on grammar, spelling and punctuation.