IntouchCX Customer Service Executive Interview Questions and Answers for Freshers

BPO stands for Business Process Outsourcing.

• BPO involves contracting out specific business processes to a third-party service provider.

• It is commonly used for customer service, technical support, and back-office operations.

• BPO can help companies save costs and improve efficiency.

• Examples of BPO providers include Accenture, IBM, and Infosys.

I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.

• Over 5 years of experience in the customer service industry

• Proficient in handling customer inquiries, complaints, and resolving issues

• Skilled in building positive relationships with customers and ensuring their satisfaction

• Excellent communication and problem-solving skills

• Ability to work well u...read more

I have 3 years of experience in customer service roles.

• Worked as a Customer Service Representative for a telecommunications company

• Handled customer inquiries, complaints, and provided solutions

• Assisted customers with billing, technical support, and product information

• Received positive feedback from customers for excellent service

• Trained new team members on customer service best practices

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• It involves addressing customer queries and concerns promptly and effectively

• Providing accurate information about products and services

• Resolving complaints and issues in a timely and satisfactory manner

• Building and maintaining positive relationships with customers

• Ensuring customer satisfaction and loyalty

• Examples i...read more