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IntouchCX Customer Service Executive Interview Questions and Answers for Experienced

Updated 16 Nov 2024

IntouchCX Customer Service Executive Interview Experiences for Experienced

5 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Choose own topic tell any thing by own topic
  • Q2. Tell me about yourself self
  • Q3. What is bpo why choose bpo job

Interview Preparation Tips

Interview preparation tips for other job seekers - Just prepare interview question and answers hr look only your communication
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self

Customer Service Executive Interview Questions Asked at Other Companies for Experienced

asked in iEnergizer
Q1. 3. What do you mean by Customer service? What is BPO?
asked in IntouchCX
Q2. What do you know about ecommerce?
asked in IntouchCX
Q3. What are the benefits of using ecommerce services rather than goi ... read more
asked in Flipkart
Q4. What do you understand by the name customer service
Q5. Why you want to join teleperformance ?
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in Jun 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Communication skills
Round 3 - Aptitude Test 

Grammar logic answering

Round 4 - HR 

(1 Question)

  • Q1. Anger management calm maintaining high customer service n its target based on csat
Round 5 - One-on-one 

(1 Question)

  • Q1. Salary decisions

Interview Preparation Tips

Interview preparation tips for other job seekers - Not a good start. Worst please don't waste your time they will lay off.

I applied via Naukri.com and was interviewed in May 2020. There were 4 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. What do you know about ecommerce?
  • Ans. 

    Ecommerce refers to buying and selling of goods and services online.

    • Ecommerce platforms include Amazon, eBay, and Shopify.

    • Customers can make purchases using credit/debit cards, PayPal, or other payment methods.

    • Ecommerce has revolutionized the retail industry by providing convenience and accessibility to customers.

    • Ecommerce also includes services such as online banking, online ticket booking, and online food delivery.

    • Ec...

  • Answered by AI
  • Q2. What are the benefits of using ecommerce services rather than going to shopping/markets in person?
  • Ans. 

    Ecommerce services offer convenience, variety, and cost savings compared to shopping in person.

    • Ecommerce allows for shopping from anywhere at any time

    • Online stores offer a wider variety of products and brands

    • Ecommerce often offers lower prices and discounts

    • No need to physically travel to stores and deal with crowds and parking

    • Ecommerce allows for easy comparison shopping

    • Delivery options make it easy to receive purchase...

  • Answered by AI
  • Q3. Why did you left your previous company?
  • Q4. What are your goals?
  • Q5. Tell me about yourself.
  • Q6. How long will you work here?

Interview Preparation Tips

Interview preparation tips for other job seekers - Hey guys, hope you are all doing well.
If you're reading this, it means you are in search of a job, be it your passion or regarding your situations.

After joining in this company, I realised one thing. Happiness doesn't comes with the increase in your CTC nor even in the extra benefits. It always lies in the work that you love to do. Never ever feel inferior, or depressed by thinking what others are actually thinking about you (especially your current position in life). But remember, it's not them who make you happier. It is you.

So, when you're going to give an interview, just be hopeful and confident. During the interview process, just make sure your seating position is comfortable. Then take a deep breath and relax your facial muscles. Then understand the question clearly that are asked by the interviewer, and then speak out without fumbling. There's no need to hurry up like you're a superfast express, just stay calm and speak out clearly.

That's it, it shows your compassion and confidence, which might end up in taking the offer that you're willing to.

IntouchCX interview questions for designations

 Customer Service Associate

 (7)

 Customer Service Representative

 (5)

 Non Voice Customer Service Executive

 (1)

 Customer Executive

 (1)

 Customer Support Executive

 (9)

 Customer Care Executive

 (1)

 Customer Service Representative 1

 (2)

 Customer Support

 (2)

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1.  I was asked my experience in Last Employment and difference between Customer service and customer support

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in what you say,

Interview questions from similar companies

I applied via Walk-in and was interviewed before Oct 2019. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Introduce yourself??
  • Q2. Why should we hire you??
  • Q3. Why do u left your studies??

Interview Preparation Tips

Interview preparation tips for other job seekers - While giving interview you should have some confidence on your own. Interviewer find that spark on you, that how in difficult situations you can handle a problem... so carry that confidence with you and the introduction part make it as simple as possible like abt ur family, ur studies, ur hobbies and abt ur achievements..

I applied via Walk-in and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. What is BPO means..?
  • Ans. 

    BPO stands for Business Process Outsourcing.

    • BPO involves contracting out specific business processes to a third-party service provider.

    • It is commonly used for customer service, technical support, and back-office operations.

    • BPO can help companies save costs and improve efficiency.

    • Examples of BPO providers include Accenture, IBM, and Infosys.

  • Answered by AI
  • Q2. Why we give you this job..?

Interview Preparation Tips

Interview preparation tips for other job seekers - In short you have to speak fluent english or you should get ready with this two questions :-)

I applied via Recruitment Consultant and was interviewed in Jul 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Previous job description (if you have work experience)
  • Q2. About yourself (if you are a fresher)
  • Q3. Expected salary
  • Q4. Comfortable in working with rotational shifts? (If any)

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Don't be nervous
Don't be confused
Be open with your views

Interview Questionnaire 

1 Question

  • Q1. Self introduction, Why do you want to join this company, Salary expectations, Qualifications, Flexibility about changing shifts, etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Some common questions and answers (can be obtained through internet access)

I applied via Walk-in and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. What did you do day before today?
  • Q2. Why do you want to join a Bpo?
  • Q3. Why should we hire you?
  • Q4. Why do you want this job?

Interview Preparation Tips

Interview preparation tips for other job seekers - Give your interview with confidence don't hesitate in front of her/him. Just give your best, try to add nice heavy words in your interview answers, I think, with this you can gain good impression in his/her sight. If you are new to English, I mean, if you have doubts or any confusion in English, first clear that. Do self study give time to yourself, then go with the full confidence on the interview, and you will definitely get a job. Remember don't hesitate to make a mistake, if you are a fresher, if you get rejected, you will gain experience. Just remember don't worry be happy, don't get depressed take it all easy, that's what my experience taught me
Good luck ?

IntouchCX Interview FAQs

How many rounds are there in IntouchCX Customer Service Executive interview for experienced candidates?
IntouchCX interview process for experienced candidates usually has 2-3 rounds. The most common rounds in the IntouchCX interview process for experienced candidates are One-on-one Round, HR and Resume Shortlist.
How to prepare for IntouchCX Customer Service Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are international bpo, Customer Service, English, Public Speaking and Verbal Communication.
What are the top questions asked in IntouchCX Customer Service Executive interview for experienced candidates?

Some of the top questions asked at the IntouchCX Customer Service Executive interview for experienced candidates -

  1. What do you know about ecommer...read more
  2. What are the benefits of using ecommerce services rather than going to shopping...read more
  3. Basic grammar test will be conduct...read more
How long is the IntouchCX Customer Service Executive interview process?

The duration of IntouchCX Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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IntouchCX Customer Service Executive Interview Process for Experienced

based on 3 interviews

1 Interview rounds

  • HR Round
View more
IntouchCX Customer Service Executive Salary
based on 170 salaries
₹1.1 L/yr - ₹5.7 L/yr
7% more than the average Customer Service Executive Salary in India
View more details

IntouchCX Customer Service Executive Reviews and Ratings

based on 47 reviews

2.9/5

Rating in categories

2.5

Skill development

2.4

Work-life balance

2.3

Salary

2.3

Job security

2.6

Company culture

2.0

Promotions

2.3

Work satisfaction

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