Fusion CX Operations Executive Interview Questions and Answers for Freshers

Q1. Tell me about yourself
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Q2. What is BPO industry?
Ans. 
BPO industry refers to the outsourcing of business processes to third-party service providers.
• BPO stands for Business Process Outsourcing

• It involves contracting out specific business functions to external companies

• Common BPO services include customer support, data entry, and accounting

• BPO industry has grown rapidly in countries like India and the Philippines

• Cost savings and access to specialized skills are some of the
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Q1. Repeat perfectly what you hear
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Tell me something about your previous experience

Q1. Are you comfortable to work in BPO, night shift, work uder pressure, and complete given target
Ans. 
Yes, I am comfortable working in a BPO, night shift, under pressure, and meeting targets.
• I have previous experience working in a BPO environment and handling night shifts.

• I am accustomed to working under pressure and have developed effective strategies to manage stress.

• I have a track record of consistently meeting or exceeding targets in my previous roles.

• I am flexible and adaptable to different work schedules and can
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Q1. What do you know about process you are about to work?
Ans. 
The process involves providing customer support and resolving their issues.
• The customer service executive is responsible for handling customer inquiries, complaints, and requests.

• They need to have a good understanding of the company's products or services.

• They should be able to effectively communicate with customers and provide solutions to their problems.

• The process may involve using various communication channels suc...read more
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