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Fusion CX Customer Care Associate Interview Questions and Answers for Experienced
Fusion CX Customer Care Associate Interview Experiences for Experienced
1 interview found
Anonymous
(2 Questions)
- Q1. Personality test for sale
- Q2. Talking skills test
(2 Questions)
- Q1. Introduction your self
- Q2. About experience
(2 Questions)
- Q1. Sale experience
- Q2. Computer basic knowledge
Interview Preparation Tips
Interview questions from similar companies
Prince jo
Interview Questionnaire
2 Questions
- Q1. What's a Single Ops tool?
- Ans.
Single Ops tool is a software that helps businesses manage their operations from a single platform.
It streamlines processes and improves efficiency
It can include features like scheduling, inventory management, and invoicing
Examples include ServiceTitan, Jobber, and Housecall Pro
- Q2. Tell me about yourself
- Ans.
I am a dedicated and hardworking individual with a passion for learning and growth.
I have a background in marketing and have worked in the industry for 5 years.
I am currently pursuing a Master's degree in Business Administration to further my skills and knowledge.
I am a team player and enjoy collaborating with others to achieve common goals.
Interview Preparation Tips
Experience: We had screening test in which 15 out of 40 were shortlisted
Tips: Be quick , skip the difficult ones
Duration: 20 minutes
Total Questions: 60
Round: Group Discussion
Experience: Had a brief discussion on the topic.Started the conversation and did positive contribution.
Tips: Speak with confidence , maintain eye contact with everyone .
Duration: 15 minutes
Round: Technical Interview
Experience: Have been asked around 10-15 questions , difficulty is moderate
Round: HR Interview
Experience: Open loop questions
Tips: Be realistic and keep it short
College Name: Malla Reddy Institute Of Engineering & Technology ( MRIET )
Skills evaluated in this interview
I applied via Walk-in and was interviewed before Jul 2019. There was 1 interview round.
Interview Questionnaire
8 Questions
- Q1. My self
- Q2. What is your qualification
- Q3. Are you fresher or experience
- Q4. If you are experienced
- Q5. So tell me about your experience on which profile
- Q6. Why old job left
- Q7. What is the reason came on this company
- Q8. Are you satisfied 24*7 shift
Interview Preparation Tips
I applied via Referral and was interviewed before Oct 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Tell me about your self
- Q2. Why do you want to join tech Mahindra
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Nov 2019. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Why you want to join this industry i.e BPO
- Q2. Because it's a fast growing industry, and it's good to start your career with such industry in which you can use your skills for personal growth as well as for company productivity. Moreover I have seen ma...
- Q3. Why should we hire you
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Jan 2021. There was 1 interview round.
(1 Question)
- Q1. Regulatory basics, ICH guidelines
Interview Preparation Tips
I applied via Company Website and was interviewed before Apr 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Tell me About yourself
- Q2. Why do you want join Genpact
- Q3. Which are three Golden Rules
- Ans.
Three Golden Rules are: Do unto others as you would have them do unto you, Love your neighbor as yourself, and Honor your father and mother.
Do unto others as you would have them do unto you - treat others the way you want to be treated
Love your neighbor as yourself - show kindness and compassion to those around you
Honor your father and mother - respect and appreciate your parents and their guidance
Interview Preparation Tips
I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. U have the night shifts also do you accept it
- Ans. I confidently answered yes I ready to accept any shift
- Q2. What are your expectations from concentrix
- Ans. I answered nothing this is my first job first priority to learn somthing from this job and whatever will be the pay I totally accept it because I came here to learn something
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Jan 2020. There were 3 interview rounds.
Interview Questionnaire
6 Questions
- Q1. Tell me something about your self.
- Q2. What are your plans for next 5 years?
- Q3. How long do you stick with job?
- Q4. What will you do if you failed in job task?
- Q5. What are strength and weakness?
- Q6. What is customers service and how it can be improved?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Listen actively to customers and address their concerns promptly
Provide personalized and empathetic service
Offer multiple channels for customer support (e.g. phone, email, chat)
Train employees to handle difficult situations and provide solutions
Collect feedback and use it to improve service
Create a customer-centric
Interview Preparation Tips
I applied via Referral and was interviewed before Feb 2021. There were 3 interview rounds.
Amcat examination
Speed test
(2 Questions)
- Q1. Operations round conducted
- Q2. General questions asked
Interview Preparation Tips
Fusion CX Interview FAQs
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Fusion CX Interviews By Designations
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Fusion CX Customer Care Associate Interview Process for Experienced
based on 1 interview
Interview experience
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Fusion CX Customer Care Associate Reviews and Ratings
based on 24 reviews
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369
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|  ₹0 L/yr - ₹0 L/yr |
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207
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191
salaries
| ₹0 L/yr - ₹0 L/yr |
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182
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