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Firstsource Solutions Interview Questions, Process, and Tips

Updated 3 Mar 2025

Top Firstsource Solutions Interview Questions and Answers

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Firstsource Solutions Interview Experiences

Popular Designations

295 interviews found

Associate Interview Questions & Answers

user image Roshan Siwa

posted on 2 Nov 2022

I applied via Walk-in and was interviewed before Nov 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction round - Self Introduction
Round 3 - One-on-one 

(1 Question)

  • Q1. The interviewer will check your confidence and the Mother tongue influence for freshers and for experienced ones you have to speak about your job role in your previous company.
Round 4 - Technical 

(1 Question)

  • Q1. Typing Test - 20wpm and 90% accuracy

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, avoid fillers, be honest and punctual.

Associate Interview Questions asked at other Companies

Q1. What is mean of TTR & why required for powder coating process ?
View answer (17)

I applied via Naukri.com and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Please introduce yourself
  • Ans. Here you don't need to say your name again because your interviewer has already mentioned it earlier. Start with your last education such as Masters etc. Speak just one liner about your each experience. Mention a word about your hobby and if possible your personal life which should include your marital status and parents. Try to wrap it before 2 mins and not less nor more than that.
  • Answered by S B
  • Q2. Why do you want to switch or move to this organisation.
  • Ans. Donot badmouth about current organization nor upsell this organisation where you are appearing for. Be honest with your response such as looking for financial hike, relocation if it's a different city etc. Try to be crisp and to the point again instead of saying too many things. Remember one golden rule always. The less you say, less you land in trouble. Donot engage yourself if unnecessary discussions.
  • Answered by S B
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why should we hire you?
  • Ans. This is the selling question. Again be crisp and talk about your experience in line with roles and responsibilities of the organisation.
  • Answered by S B
  • Q2. How does your day look like.
  • Ans. It should be a normal day filled with various activities and tasks which covers everything such as client calls, documentation etc. Don't talk about exceptions and attrition here because you will enter into sub sub sub questions and finally give up
  • Answered by S B

Interview Preparation Tips

Topics to prepare for Firstsource Solutions Assistant Manager- HR interview:
  • Excel
  • Presentation Skills
  • Simple english
  • Data Structures
  • Analytical skills
Interview preparation tips for other job seekers - 1. Be crisp
2. Speak to the point
3. Donot beat around bushes
4. Be honest and if you don't know something, be loyal with it

Assistant Manager- HR Interview Questions asked at other Companies

Q1. how to maintain manpower data and what are the activities are there?
View answer (2)

Analyst Interview Questions & Answers

user image Anonymous

posted on 18 Aug 2021

Interview Questionnaire 

1 Question

  • Q1. All about domain and previous experience, should breif the knowledge
  • Ans. I explained what I was into and the process and overall experience
  • Answered Anonymously

Analyst Interview Questions asked at other Companies

Q1. N-th Fibonacci Number Problem Statement Given an integer ‘N’, your task is to find and return the N’th Fibonacci number using matrix exponentiation. Since the answer can be very large, return the answer modulo 10^9 + 7. Formula: F(n) = F(n-... read more
View answer (1)

Interview Questionnaire 

1 Question

  • Q1. Banking related

Interview Preparation Tips

Interview preparation tips for other job seekers - An interviewer asked my experience and banking process.

Top Firstsource Solutions Customer Service Associate Interview Questions and Answers

Q1. Do you know the english well and have a skill of computer
View answer (1)

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (38)

Firstsource Solutions interview questions for popular designations

 Customer Service Associate

 (24)

 Senior Associate

 (17)

 Senior Analyst

 (14)

 C.S.A

 (10)

 Customer Support Associate

 (10)

 Analyst

 (9)

 Senior CSA

 (9)

 Senior Customer Service Associate

 (9)

I applied via Naukri.com and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Regarding project

Interview Preparation Tips

Interview preparation tips for other job seekers - not good, not responsive

Software Developer Interview Questions asked at other Companies

Q1. Maximum Subarray Sum Problem Statement Given an array of integers, determine the maximum possible sum of any contiguous subarray within the array. Example: Input: array = [34, -50, 42, 14, -5, 86] Output: 137 Explanation: The maximum sum is... read more
View answer (38)

Get interview-ready with Top Firstsource Solutions Interview Questions

BPO Executive Interview Questions & Answers

user image Anonymous

posted on 28 Jul 2021

Interview Questionnaire 

1 Question

  • Q1. Where is your location, & can you relocate ?
  • Ans. I'm from nagarbhavi and I will relocate after few days after getting a job
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't reject a candidate only for a location purpose

BPO Executive Interview Questions asked at other Companies

Q1. What is BPO and why it is important for the company?
View answer (4)

Jobs at Firstsource Solutions

View all

I applied via Referral

Interview Questionnaire 

2 Questions

  • Q1. R u a fresher nd r u passed out in ths yr itself
  • Ans. 

    Yes, I am a fresher and I have recently graduated this year.

    • Yes, I am a fresher.

    • I have recently graduated this year.

    • I am new to the industry and eager to learn.

    • I have a fresh perspective and can bring new ideas to the table.

  • Answered by AI
  • Q2. Are u having all the documents wth u
  • Ans. 

    No

    • No, I do not have all the documents with me.

    • I may have some of the required documents, but not all.

    • I can provide the documents that I have.

    • I can request the missing documents from the relevant sources.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was a just introduction about my self nd about my profile. The interviewer asked me about my profile nd about my documents. I answered his every questions. Later interviewer told he will give some assesment test after that test I will arrange you an interview. It was my first interview and I did it very well as a fresher.

Business Analyst Interview Questions asked at other Companies

Q1. You have 10 boxes of balls (each ball weighing exactly10 gm) with one box with defective balls (each one of the defective balls weigh 9 gm). You are given an electronic weighing machine and only one chance at it. How will you find out which... read more
View answer (9)

C.S.A Interview Questions & Answers

user image Anonymous

posted on 6 Aug 2022

I applied via Walk-in and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Self about yourself and family background

Interview Preparation Tips

Interview preparation tips for other job seekers - Translate English to Hindi and system knowledge with typing speed minimum 20% with 90 accuracy.
Then aptitude test and join company.

C.S.A Interview Questions asked at other Companies

Q1. How you will handle unhappy customers like he is continuously abusing you ?
View answer (1)

I applied via Referral and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Must have skill in All kind of troubleshooting's and configurations & installation
  • Q2. Dns, DHCP, AD , configuration of printers, soft phone configuring , MSO configuration, network

Interview Preparation Tips

Interview preparation tips for other job seekers - Must have skill in installation and configuration & troubleshooting basic HUB & network related issue fixing. floor issues resolving methods and need good communication skills

Technical Support Engineer Interview Questions asked at other Companies

Q1. Admin Questions :- What is Relationships what are types of relationships
View answer (4)

Title Analyst Interview Questions & Answers

user image Anonymous

posted on 17 Jul 2021

Interview Questionnaire 

3 Questions

  • Q1. Which process hiring
  • Q2. Company policy
  • Q3. Post closing

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions interview?
Firstsource Solutions interview process usually has 2-3 rounds. The most common rounds in the Firstsource Solutions interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Firstsource Solutions interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Customer Service, Communication Skills, international bpo, Non Voice Process and International Voice Process.
What are the top questions asked in Firstsource Solutions interview?

Some of the top questions asked at the Firstsource Solutions interview -

  1. How do you create GQL server, directive in GQL, Fragments in GQL how do you wri...read more
  2. what are the elements of a sales write up and what part does storytelling play ...read more
  3. What are the contents in PDD and SDD that are relevant for RPA develope...read more
How long is the Firstsource Solutions interview process?

The duration of Firstsource Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.

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Firstsource Solutions Interview Process

based on 246 interviews

Interview experience

3.8
  
Good
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Firstsource Solutions Reviews and Ratings

based on 4.6k reviews

3.7/5

Rating in categories

3.5

Skill development

3.6

Work-life balance

3.3

Salary

3.5

Job security

3.5

Company culture

3.1

Promotions

3.5

Work satisfaction

Explore 4.6k Reviews and Ratings
Openings For AR Callers

Hyderabad / Secunderabad

1-6 Yrs

₹ 3-5.5 LPA

Voice Associate

Mumbai,

Mumbai Suburban

1-5 Yrs

₹ 3.25-4.5 LPA

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