Firstsource Solutions BPO Executive Interview Questions and Answers

The impact of social media on society

• Social media has revolutionized communication and connectivity

• It has transformed the way people interact and share information

• Social media has both positive and negative effects on society

• Examples of positive effects include increased awareness, connectivity, and empowerment

• Negative effects include cyberbullying, privacy concerns, and addiction

Customer service involves providing assistance and support to customers to meet their needs and ensure satisfaction.

• Customer service is the act of assisting and supporting customers in various ways.

• It involves addressing customer inquiries, resolving issues, and providing information.

• Customer service can be provided through various channels such as phone, email, chat, or in-person.

• It requires effective communication, p...read more