Infosys BPM Associate Interview Questions and Answers

Q1. Tell about Bangalore
Ans. 
Bangalore is a vibrant city in southern India known for its pleasant climate, tech industry, and green spaces.
• Known as the Silicon Valley of India due to its thriving IT industry

• Home to many multinational corporations and tech startups

• Famous for its pleasant weather year-round

• Has a rich cultural heritage with historic landmarks and temples

• Known for its beautiful parks and gardens, such as Lalbagh Botanical Garden and C
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Q2. Talk on a topic
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Q1. Where u see yourself after 5 years
Ans. 
In 5 years, I see myself as a senior associate leading projects and mentoring junior team members.
• Advancing to a senior associate role

• Leading projects and teams

• Mentoring junior team members

• Continuing professional development through training and certifications
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Q2. Why u need this job
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Q1. Explain about your self introduction
Ans. 
I am a dedicated and hardworking individual with a passion for learning and growth.
• I have a background in marketing and have experience working in both corporate and startup environments.

• I am proficient in data analysis and have a strong attention to detail.

• I am a team player and enjoy collaborating with others to achieve common goals.
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Q2. What are your hobbies
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Mental ability question and maths related question are asked

Q1. Tell about your family and studies
Ans. 
I come from a close-knit family and have pursued my studies diligently.
• I have a supportive family who has always encouraged me to excel in my studies.

• I have completed my Bachelor's degree in Business Administration from XYZ University.

• I am currently pursuing a Master's degree in Marketing from ABC College.

• I have always been passionate about learning and expanding my knowledge.
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Q2. What is aim in your life
Ans. 
My aim in life is to make a positive impact on others and leave a lasting legacy.
• To help and inspire others to reach their full potential

• To contribute to society in a meaningful way

• To leave a positive mark on the world for future generations
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Q3. Tell me about yourself
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There're basic quant, reasoning questions and other general questions being asked in interviews

Q1. Basic interview questions Tell us abt youself
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Q2. Are you further preparing for any exams or studies
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Q1. Tell me about yourself. Why do you want to join this job profile?
Ans. I greet him and introduced myself to him. I want gain some more experience and explore more.
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Q2. What if I ask you to join right now? Would you like to join?
Ans. That's not a problem I want this job and its better to do now rather than tomorrow.
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Q1. When did teleperformane started?
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Q2. It was started in 1978 from Paris, France.
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Q3. What do you know about this job profile?
Ans. This company serves providing Customer service Assistant. As far as I know my job would be to take calls and assist the customers.
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Q1. Full detail about you and your study
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Q1. Tell me about yourself? Explain about you, your hobbies your strength, weakness and most importantly your entire professional experiences as well. Your skills as well.
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Q2. What are the important KPI's ( key performance indicators) in reference to taskus? Ans - FCR - first call resolution C - Sat - customer satisfaction and customer retention QA - Quality.
Ans. 
Important KPIs for TaskUs include FCR, customer satisfaction and retention, and quality.
• FCR (first call resolution) measures the percentage of customer issues resolved on the first call.

• Customer satisfaction and retention (C-Sat) measures how happy customers are with TaskUs' services and whether they continue to use TaskUs.

• Quality assurance (QA) measures the accuracy and effectiveness of TaskUs' services.

• Other potentia...read more
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Q3. What is FCR? FCR or First call/chat resolution is that when a customer is coming to an agent for the proper resolution and we have to make sure that the issue will be resolved and the customer will be sati...read more
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Q1. The same questions as above and the projects or departments you worked previously and what was new you achieved. The questions will be same but the confidence and communication in English will be preferred...read more
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