Firstsource Solutions Interview Questions, Process, and Tips for Freshers

Q1. Business requirements document ?
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Q2. Requirement gathering techniques ?
Ans. 
Requirement gathering techniques involve various methods to collect and document project requirements.
• Interviews with stakeholders to understand their needs and expectations

• Surveys and questionnaires to gather feedback from a larger group of users

• Observations of current processes and workflows to identify areas for improvement

• Prototyping and mockups to visualize the final product and gather feedback early on

• Brainstormi...read more
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Q1. Why are leaving your previous company?
Ans. 
Seeking new challenges and growth opportunities in a different environment.
• Desire for career advancement

• Looking for new challenges

• Seeking growth opportunities

• Change in company culture or values

• Relocation to a different city or country
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Q1. Introduce yourself??
Ans. 
I am a dedicated and experienced Non Voice Process Associate with strong communication and problem-solving skills.
• I have a Bachelor's degree in Business Administration.

• I have worked as a Non Voice Process Associate for 3 years at XYZ Company.

• I am proficient in using various software and tools for data entry and analysis.

• I have excellent attention to detail and can handle multiple tasks efficiently.

• I have strong interpe...read more
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Q2. What is customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer queries and concerns promptly and effectively.

• It includes providing information about products or services, handling complaints, and resolving issues.

• Good customer service can lead to customer satisfaction, loyalty, and repeat business.

• Examples of customer service inclu...read more
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Q3. What is your goal in future?
Ans. 
To excel in my career and contribute to the growth of the organization.
• To continuously learn and develop new skills

• To take on leadership roles and responsibilities

• To achieve professional growth and advancement

• To make a positive impact on the organization's success

• To build a successful and fulfilling career
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Q1. Introduced about yourself
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Q2. What is your salary expection
Ans. 
My salary expectation is based on my experience, skills, and the market rate for this position.
• Consider my years of experience in the industry

• Take into account my relevant skills and qualifications

• Research the current market rate for Senior CSA positions

• Open to negotiation based on benefits and opportunities for growth
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Q1. Random stories where question will be asked based on the story after some allinged minutes
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Q1. Why do you want to work in BPO
Ans. 
I want to work in BPO because I enjoy interacting with people, solving problems, and providing excellent customer service.
• Enjoy interacting with people

• Solving problems

• Providing excellent customer service
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Q2. Why did you resign the previous work
Ans. 
I resigned from my previous job to pursue new opportunities for growth and development.
• Seeking new challenges and opportunities for career advancement

• Desire for professional growth and development

• Company restructuring or changes in job responsibilities

• Relocation to a new city or country

• Better work-life balance or personal reasons
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Q1. GO through your Resume.
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Q2. Tell me about your schooling
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Typing test Min 20-25 WPM

Q1. Self intro some written test
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Q2. Simply they about about previous experience
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Q1. What is your biodata
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Q2. Why do you think you are good for this role
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Q3. Why should we hire you?what will you bring to the organization
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Q4. It was easy to start with the interview process
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