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Firstsource Solutions Interview Questions, Process, and Tips for Freshers

Updated 5 Nov 2024

Top Firstsource Solutions Interview Questions and Answers for Freshers

View all 10 questions

Firstsource Solutions Interview Experiences for Freshers

Popular Designations

41 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Skill verifying by department oriented questions.

Round 3 - Technical 

(2 Questions)

  • Q1. About technical related
  • Q2. Query about technical knowledge.
Round 4 - HR 

(1 Question)

  • Q1. Self introduction and mindset of candidate related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Gain extreme corporate office knowledge but salary is highly low.

Front Office Executive Interview Questions asked at other Companies

Q1. What you do when customer is so hurry and you near environment is already rush so what you do you at the time please share the answer
View answer (1)

I applied via Naukri.com and was interviewed in Apr 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Nothing big

Round 3 - HR 

(1 Question)

  • Q1. Simple no more difficult
Round 4 - Typing Test 

(1 Question)

  • Q1. Simple no question just generally

Interview Preparation Tips

Interview preparation tips for other job seekers - don't waste your time with this company

Top Firstsource Solutions Customer Service Associate Interview Questions and Answers

Q1. Do you know the english well and have a skill of computer
View answer (1)

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (38)

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is DHCP and explain process of DHCP server
  • Ans. 

    DHCP is a network protocol that automatically assigns IP addresses to devices on a network.

    • DHCP stands for Dynamic Host Configuration Protocol.

    • It is used to assign IP addresses, subnet masks, default gateways, and other network parameters to devices.

    • The DHCP server manages a pool of available IP addresses and leases them to devices on request.

    • The process involves four steps: DHCP Discover, DHCP Offer, DHCP Request, and...

  • Answered by AI
  • Q2. What is OSI Model and explain OSI Model layers
  • Ans. 

    The OSI Model is a conceptual framework that standardizes the functions of a communication system into seven layers.

    • The OSI Model stands for Open Systems Interconnection Model.

    • It was developed by the International Organization for Standardization (ISO) in 1984.

    • The model helps in understanding how different network protocols and technologies interact with each other.

    • The seven layers of the OSI Model are: Physical, Data ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask question randomly to verify knowledge and Communication skills.

Skills evaluated in this interview

Desktop Support Engineer L1 Interview Questions asked at other Companies

Q1. Which is the most comfortable Windows OS for you to work on? ...What is the use of DHCP? ...What is the basic use of DNS at workstations? ...What do you understand by a Default Gateway? ...How can we track the path of the packet going to it... read more
View answer (2)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. General introduction
  • Q2. Typing test , rotational shift

Interview Preparation Tips

Interview preparation tips for other job seekers - Fresher for its ok not for experience unless u have same medical billing process experience u can ask raise package

Customer Support Associate Interview Questions asked at other Companies

Q1. How can you tackle your customer in real time scenario?
View answer (31)

Firstsource Solutions interview questions for popular designations

 Customer Service Associate

 (24)

 Senior Associate

 (16)

 Senior Analyst

 (14)

 C.S.A

 (10)

 Customer Support Associate

 (10)

 Analyst

 (9)

 Senior CSA

 (8)

 Senior Customer Service Associate

 (8)

I applied via Walk-in

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced customer service associate with a passion for helping others.

    • I have worked in customer service for 5 years, providing support and resolving issues for customers.

    • I am skilled in handling difficult customers and finding solutions to their problems.

    • I have received multiple positive feedback from customers for my exceptional service.

    • I am a great communicator and can effectively convey infor...

  • Answered by AI
  • Q2. What are your salary expectations?
  • Ans. 

    I would like to discuss my salary expectations further during the negotiation process.

    • Express willingness to discuss salary expectations further

    • Highlight the importance of negotiation

    • Avoid giving a specific salary figure

    • Focus on the value you can bring to the role

  • Answered by AI
  • Q3. Where do you see yourself in 5 years?
  • Ans. 

    In 5 years, I see myself as a Senior Customer Service Associate, leading a team and contributing to the company's growth.

    • Advancing to a leadership role within the customer service department

    • Continuing to provide excellent customer service and resolving complex issues

    • Contributing to process improvements and enhancing customer satisfaction

    • Mentoring and training new customer service associates

    • Building strong relationships...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Its quite easy process... First we need to give typing test and then they will call for interview....

Top Firstsource Solutions Customer Service Associate Interview Questions and Answers

Q1. Do you know the english well and have a skill of computer
View answer (1)

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (38)

I applied via Walk-in

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. What are your salary expectations?
  • Q3. Where do you see yourself in 5 years?

Interview Preparation Tips

Interview preparation tips for other job seekers - Its quite easy process... First we need to give typing test and then they will call for interview....

Top Firstsource Solutions Customer Service Associate Interview Questions and Answers

Q1. Do you know the english well and have a skill of computer
View answer (1)

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (38)

Jobs at Firstsource Solutions

View all

I applied via Naukri.com and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. About Myself, Gone through the certification and before that a lovely training!!
  • Q2. Its all about YOURSELF, you will be fully independent to give your opinions.
  • Q3. There will also be a exam based on some basic knowledge.. related to your school level, But they Support you perfectly on every session

Interview Preparation Tips

Interview preparation tips for other job seekers - -You should be always confident while giving interview. Perfectly dressed...
-Always remember that no-one knows more than you!! Even your interviewer!!
-As a fresher also, You should always remember, this is not the FIRST AND THE ONLY JOB for you there are many!! And they all understand your ability.. And you're always made for better!!

Top Firstsource Solutions Customer Service Associate Interview Questions and Answers

Q1. Do you know the english well and have a skill of computer
View answer (1)

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (38)

Facility Manager Interview Questions & Answers

user image Pragyan Tamang

posted on 22 Oct 2021

Interview Questionnaire 

5 Questions

  • Q1. Skil, experience, knowledge
  • Q2. No everything was covered
  • Q3. About yourself, experience
  • Q4. Skills, knowledge, computer, excel
  • Q5. How was your past experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be open and clear, speak more about your skills.

Facility Manager Interview Questions asked at other Companies

Q1. What are different maintenance procedures,How can one ensure for zero breakdown for equipments.
View answer (2)

I applied via Recruitment Consultant and was interviewed in Sep 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Introduction about myself and the place from where I belong.

Interview Preparation Tips

Interview preparation tips for other job seekers - Whenever you answer any questions , don't let nervousness dominate your confidence. Just stay calm and feel free to answer.

Top Firstsource Solutions Customer Service Associate Interview Questions and Answers

Q1. Do you know the english well and have a skill of computer
View answer (1)

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (38)

Associate Interview Questions & Answers

user image Anonymous

posted on 11 Jul 2021

I applied via Company Website and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about your self ?
  • Q2.  Good morning sir/madam, First of all, thank you giving me this opportunity to introduce my self. My name is M. Nagaraja Naik. Iam basically from Andhrapradesh but currently staying in Bangalore. I ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Do your Homework.....

Associate Interview Questions asked at other Companies

Q1. What is mean of TTR & why required for powder coating process ?
View answer (17)

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions interview for freshers?
Firstsource Solutions interview process for freshers usually has 2-3 rounds. The most common rounds in the Firstsource Solutions interview process for freshers are HR, Resume Shortlist and Aptitude Test.
How to prepare for Firstsource Solutions interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Non Voice Process, non voice, Communication Skills, chat support and Customer Service.
What are the top questions asked in Firstsource Solutions interview for freshers?

Some of the top questions asked at the Firstsource Solutions interview for freshers -

  1. How do you create GQL server, directive in GQL, Fragments in GQL how do you wri...read more
  2. R u a fresher nd r u passed out in ths yr its...read more
  3. What is DHCP and explain process of DHCP ser...read more
How long is the Firstsource Solutions interview process?

The duration of Firstsource Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.

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Firstsource Solutions Interview Process for Freshers

based on 7 interviews in last 1 year

Interview experience

3.9
  
Good
View more

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Firstsource Solutions Reviews and Ratings

based on 4.4k reviews

3.7/5

Rating in categories

3.5

Skill development

3.6

Work-life balance

3.3

Salary

3.5

Job security

3.5

Company culture

3.1

Promotions

3.5

Work satisfaction

Explore 4.4k Reviews and Ratings
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