10+ Firstsource Solutions Interview Questions and Answers for Freshers

Yes, I am a fresher and I have recently graduated this year.

• Yes, I am a fresher.

• I have recently graduated this year.

• I am new to the industry and eager to learn.

• I have a fresh perspective and can bring new ideas to the table.

No

• No, I do not have all the documents with me.

• I may have some of the required documents, but not all.

• I can provide the documents that I have.

• I can request the missing documents from the relevant sources.

Answering questions related to creating GQL server, directives, fragments, unit tests, TypeScript features, and React.js functionalities.

• To create a GQL server, you can use tools like Apollo Server or Express with GraphQL middleware.

• Directives in GQL are used to modify the behavior of a field or fragment in a query. For example, @include and @skip are common directives.

• Fragments in GQL allow you to define reusable units of query logic. They can be included in queries to avoid...read more

Requirement gathering techniques involve various methods to collect and document project requirements.

• Interviews with stakeholders to understand their needs and expectations

• Surveys and questionnaires to gather feedback from a larger group of users

• Observations of current processes and workflows to identify areas for improvement

• Prototyping and mockups to visualize the final product and gather feedback early on

• Brainstorming sessions with team members to generate new ideas and re...read more

Insurance is a contract that provides financial protection or reimbursement against losses or damages.

• Insurance is a form of risk management primarily used to hedge against the risk of a contingent or uncertain loss.

• It involves the transfer of the risk of a loss from one entity to another in exchange for payment.

• Common types of insurance include health insurance, life insurance, auto insurance, and property insurance.

• Insurance policies typically specify the conditions under w...read more

React Router is used for client-side routing in React applications. JWT is used for authentication by generating tokens for secure communication.

• React Router is a library that allows for declarative routing in React applications

• Authentication using JWT involves generating a token on the server and sending it to the client for subsequent requests

• JWT tokens typically contain information about the user and are signed to ensure their authenticity

DHCP is a network protocol that automatically assigns IP addresses to devices on a network.

• DHCP stands for Dynamic Host Configuration Protocol.

• It is used to assign IP addresses, subnet masks, default gateways, and other network parameters to devices.

• The DHCP server manages a pool of available IP addresses and leases them to devices on request.

• The process involves four steps: DHCP Discover, DHCP Offer, DHCP Request, and DHCP Acknowledge.

• For example, when a device connects to a...read more

The OSI Model is a conceptual framework that standardizes the functions of a communication system into seven layers.

• The OSI Model stands for Open Systems Interconnection Model.

• It was developed by the International Organization for Standardization (ISO) in 1984.

• The model helps in understanding how different network protocols and technologies interact with each other.

• The seven layers of the OSI Model are: Physical, Data Link, Network, Transport, Session, Presentation, and Appli...read more

Call handling capacity can be calculated by considering factors like average call duration, available agents, and service level goals.

• Calculate the average call duration in minutes.

• Determine the number of available agents to handle calls.

• Set service level goals (e.g. answering 80% of calls within 20 seconds).

• Use Erlang C formula or call center software to calculate call handling capacity.

• Adjust calculations based on factors like agent breaks, training time, and call volume fl...read more

Shrinkage refers to the loss of inventory due to theft, damage, errors, or other factors.

• Shrinkage can be caused by shoplifting, employee theft, administrative errors, or supplier fraud.

• Retail stores often experience shrinkage in the form of missing inventory or discrepancies in stock counts.

• Implementing security measures such as surveillance cameras, inventory tracking systems, and employee training can help reduce shrinkage.

• Regular audits and inventory checks can help ident...read more

Shrinkage refers to the loss of inventory due to theft, damage, errors, or other factors.

• Shrinkage can occur through shoplifting, employee theft, administrative errors, or supplier fraud.

• Common examples of shrinkage include missing inventory, discrepancies in stock levels, and unexplained losses.

• Retailers often implement loss prevention strategies to reduce shrinkage and protect their bottom line.

Free speech allows individuals to express their opinions and ideas without censorship or fear of retaliation.

• Free speech is a fundamental right protected by the First Amendment in the United States.

• It allows individuals to express their opinions and ideas without fear of censorship or retaliation.

• However, there are limitations to free speech, such as hate speech and incitement to violence.

• Free speech is important for promoting open dialogue and the exchange of ideas in a demo...read more