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Firstsource Solutions Interview Questions and Answers for Freshers
16 Interview questions
Our service enhances customer satisfaction through personalized support and efficient problem resolution.
24/7 availability ensures customers can reach us anytime, like a late-night tech issue resolved promptly.
Personalized interactions build rapport, such as remembering a customer's previous concerns for tailored solutions.
Proactive follow-ups demonstrate commitment, like checking in after a service issue to ensur...
Shrinkage refers to the loss of inventory due to theft, damage, errors, or other factors.
Shrinkage can occur through shoplifting, employee theft, administrative errors, or supplier fraud.
Common examples of shrinkage include missing inventory, discrepancies in stock levels, and unexplained losses.
Retailers often implement loss prevention strategies to reduce shrinkage and protect their bottom line.
Shrinkage refers to the loss of inventory due to theft, damage, errors, or other factors.
Shrinkage can be caused by shoplifting, employee theft, administrative errors, or supplier fraud.
Retail stores often experience shrinkage in the form of missing inventory or discrepancies in stock counts.
Implementing security measures such as surveillance cameras, inventory tracking systems, and employee training can help redu...
Call handling capacity can be calculated by considering factors like average call duration, available agents, and service level goals.
Calculate the average call duration in minutes.
Determine the number of available agents to handle calls.
Set service level goals (e.g. answering 80% of calls within 20 seconds).
Use Erlang C formula or call center software to calculate call handling capacity.
Adjust calculations based ...
Requirement gathering techniques involve various methods to collect and document project requirements.
Interviews with stakeholders to understand their needs and expectations
Surveys and questionnaires to gather feedback from a larger group of users
Observations of current processes and workflows to identify areas for improvement
Prototyping and mockups to visualize the final product and gather feedback early on
Brains...
A Business Requirements Document (BRD) outlines the needs and expectations of stakeholders for a project.
Defines project scope and objectives, e.g., increasing sales by 20%.
Identifies stakeholders and their roles, e.g., project manager, end-users.
Details functional and non-functional requirements, e.g., system must support 1000 concurrent users.
Includes acceptance criteria for project deliverables, e.g., user acce...
I am a dedicated customer support associate with a passion for helping others and resolving issues efficiently.
Strong communication skills: I effectively convey information and listen to customer needs.
Problem-solving abilities: For example, I once resolved a complex billing issue for a customer, ensuring their satisfaction.
Empathy and patience: I understand customer frustrations and strive to provide a calming pr...
Create a web app to fetch data from an API and implement a search feature for user interaction.
Use Fetch API to retrieve data from a public API, e.g., JSONPlaceholder.
Implement a search input box that filters results based on user input.
Display results in a user-friendly format, such as a list or table.
Handle loading states and errors gracefully to enhance user experience.
Consider using a framework like React or V...
Insurance is a contract that provides financial protection or reimbursement against losses or damages.
Insurance is a form of risk management primarily used to hedge against the risk of a contingent or uncertain loss.
It involves the transfer of the risk of a loss from one entity to another in exchange for payment.
Common types of insurance include health insurance, life insurance, auto insurance, and property insura...
The OSI Model is a conceptual framework that standardizes the functions of a communication system into seven layers.
The OSI Model stands for Open Systems Interconnection Model.
It was developed by the International Organization for Standardization (ISO) in 1984.
The model helps in understanding how different network protocols and technologies interact with each other.
The seven layers of the OSI Model are: Physical, ...
Firstsource Solutions Interview Experiences for Freshers
46 interviews found
Anonymous
Selected
I appeared for an interview in Apr 2025, where I was asked the following questions.
- Q1. Tell us about yourself
- Q2. Speak about what you like
- Ans.
I enjoy connecting with people, solving problems, and learning new things every day in a dynamic environment.
I love engaging with customers and helping them find solutions to their issues, like resolving a billing error.
I appreciate the opportunity to learn about different products and services, which keeps my job interesting.
I enjoy teamwork and collaborating with colleagues to improve customer service processes.
I fin...
- Q3. Have you worked previously?
- Ans.
Yes, I have previous experience in customer service roles, where I developed strong communication and problem-solving skills.
Worked as a customer service representative at XYZ Company for 2 years, handling inquiries and resolving issues.
Managed customer complaints effectively, achieving a 95% satisfaction rate.
Trained new staff on customer service protocols and best practices.
Utilized CRM software to track customer int...
- Q4. What are your hobbies
- Ans.
I enjoy reading, hiking, and volunteering, which help me relax, stay active, and give back to the community.
Reading: I love exploring different genres, especially mystery novels, which enhance my analytical skills.
Hiking: I often hike on weekends, enjoying nature and staying fit, which helps me maintain a positive mindset.
Volunteering: I volunteer at a local shelter, which allows me to connect with people and develop e...
Interview Preparation Tips
Mandhara N
Selected
I applied via Referral and was interviewed in Mar 2024. There were 3 interview rounds.
(2 Questions)
- Q1. HR asked me to take through my profile
- Q2. Why I need to hire you?
- Ans.
I am a dedicated and experienced customer service professional with a proven track record of exceeding customer expectations.
I have excellent communication skills and can effectively handle customer inquiries and complaints.
I am highly organized and detail-oriented, ensuring that all customer needs are met efficiently.
I am a team player and can collaborate with colleagues to provide top-notch customer service.
I have a ...
Versant test - were you need to focus on the US PPL accent and repeat the sentence and aptitude and grammar related questions were asked
(3 Questions)
- Q1. To introduce myself
- Q2. Why this company ?
- Ans.
I chose this company for its strong reputation, commitment to customer satisfaction, and opportunities for growth.
Strong reputation in the industry
Commitment to customer satisfaction
Opportunities for growth and advancement
Positive reviews from current and former employees
- Q3. Tell something about firstsource which have known.
- Ans.
Firstsource is a global provider of business process management services.
Firstsource offers services such as customer management, data processing, and revenue cycle management.
The company has operations in countries like India, the Philippines, the United States, and the UK.
Firstsource serves clients in industries such as healthcare, telecommunications, banking, and financial services.
sathish s
Selected
(1 Question)
- Q1. Managerial round. Professional questions are asked and related more into UAT testing and Mortgage domain
(1 Question)
- Q1. Director level interview, More into BA questions and Agile process. Communication should be mandatory.
I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.
(2 Questions)
- Q1. Self introduced
- Q2. Are you ok for night shift
- Ans.
Yes, I am comfortable working the night shift and understand its importance in providing continuous customer support.
I have previously worked night shifts in my last job, which helped me adapt to different schedules.
I understand that night shifts can be quieter, allowing for more focused problem-solving.
I am a night owl by nature, which makes me more productive during late hours.
I appreciate the opportunity to assist c...
Selected
I applied via Referral and was interviewed in Dec 2023. There were 3 interview rounds.
(4 Questions)
- Q1. Explain about yourself !
- Q2. Why did you choose this company?
- Ans.
I chose this company for its innovative approach, strong values, and commitment to employee growth and community impact.
The company's reputation for innovation aligns with my passion for cutting-edge solutions, as seen in their recent product launch.
I admire the company's commitment to sustainability, demonstrated by their initiatives to reduce carbon footprint and promote green practices.
The emphasis on employee devel...
- Q3. Questions based on your resume.
- Q4. Is it ok to work in flexible shifts and work from office.
(1 Question)
- Q1. Be good at typing mistake
(1 Question)
- Q1. Basic computer skills is required.
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Jul 2023. There were 2 interview rounds.
At the time when i was attend for the test it's All About Communications skills, Listening skills Need To Make sure shouldn't be any such Grammeratical Errors Build Sentences Formation That's It Once Done with the Test yiu may have One on one Descussion F2F Interview with Manager
(3 Questions)
- Q1. Firstly they'll check your patience level and Skills Asked me to sale something They may Check how much convince You do have
- Q2. They may ask about previous company experiences and All.....
- Q3. Salary expectations and all those stuff
Interview Preparation Tips
(1 Question)
- Q1. Introduce yourself and talk about one topice for 5 minutes
- Ans.
I am a software engineer with a passion for artificial intelligence. I will discuss the impact of AI on healthcare.
Introduction to artificial intelligence and its applications in healthcare
Benefits of using AI in diagnosing diseases and predicting patient outcomes
Challenges and ethical considerations of implementing AI in healthcare
Examples of successful AI applications in healthcare, such as IBM Watson for cancer trea...
Interview Preparation Tips
If they won't hire freshers means why they need to update in naukri just wasted our time and amount to travel
Ramesh Aravind
Selected
I applied via Walk-in and was interviewed in Feb 2024. There were 3 interview rounds.
General keyboard test how to handle it properly
It's a general knowledge test.
(1 Question)
- Q1. Tell about your college life
- Ans. I told it's very nice and super and nice sweet memories and more fun in the college life.
I appeared for an interview in Jan 2023.
(2 Questions)
- Q1. Questions regarding React.js, TypeScript, GraphQL pure component, hooks, useEffect vs useLayoutEffect, portals in react, how do you make API calls, What are ref in React, error handling in react how to ove...
- Q2. Small machine coding assignment to solve in online IDE fetch data from API & show the results also provide search input box at top where user can search items.
- Ans.
Create a web app to fetch data from an API and implement a search feature for user interaction.
Use Fetch API to retrieve data from a public API, e.g., JSONPlaceholder.
Implement a search input box that filters results based on user input.
Display results in a user-friendly format, such as a list or table.
Handle loading states and errors gracefully to enhance user experience.
Consider using a framework like React or Vue.js...
(2 Questions)
- Q1. How do you create GQL server, directive in GQL, Fragments in GQL how do you write unit tests for gql Queries/mutations (on the server side) TypeScript: Partial, Decorators, unions, Generics useCallback vs ...
- Ans.
Answering questions related to creating GQL server, directives, fragments, unit tests, TypeScript features, and React.js functionalities.
To create a GQL server, you can use tools like Apollo Server or Express with GraphQL middleware.
Directives in GQL are used to modify the behavior of a field or fragment in a query. For example, @include and @skip are common directives.
Fragments in GQL allow you to define reusable unit...
- Q2. React Router & Authentication using jwt
- Ans.
React Router is used for client-side routing in React applications. JWT is used for authentication by generating tokens for secure communication.
React Router is a library that allows for declarative routing in React applications
Authentication using JWT involves generating a token on the server and sending it to the client for subsequent requests
JWT tokens typically contain information about the user and are signed to e...
(1 Question)
- Q1. 2 people took the interview & it took 1 hour 15 mins 1. Array based question on sorting & merging 2. array based easy question 3. sorting related question (medium level)
Interview Preparation Tips
- Javascript
- React.Js
- Typescript
- GraphQL
- Data Structures
I was able to clear 3 rounds & after the final round, I waited for the feedback but they didn't replied.
I then followed up with HR person, he said he will update by EOD.
I again waited for another 2 days but didn't receive any response.
Again, I called HR to follow up, he said the job position had been put on hold.
It was total waste of my time, I felt very bad because I prepared before every round & was confident on my skills.
Skills evaluated in this interview
Selected
I appeared for an interview before Mar 2024, where I was asked the following questions.
- Q1. What motivates you to want to join this organization?
- Q2. Can you attempt to sell me this service?
- Ans.
Our service enhances customer satisfaction through personalized support and efficient problem resolution.
24/7 availability ensures customers can reach us anytime, like a late-night tech issue resolved promptly.
Personalized interactions build rapport, such as remembering a customer's previous concerns for tailored solutions.
Proactive follow-ups demonstrate commitment, like checking in after a service issue to ensure sat...
Top trending discussions
Firstsource Solutions Interview FAQs
Some of the top questions asked at the Firstsource Solutions interview for freshers -
The duration of Firstsource Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.
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Firstsource Solutions Interviews By Designations
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Interview Questions for Popular Designations
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Overall Interview Experience Rating
based on 25 interview experiences
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Firstsource Solutions Reviews and Ratings
based on 5.1k reviews
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