Firstsource Solutions Front Office Executive Interview Questions and Answers

Q1. Introduction, educational qualifications, hobbies, work experience if any, what do you mean by BPO.
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They talk about your personal or professional life and share some basics things about their organisation

Q1. Basically they ask about your yourself
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Q2. What’s your aim or Dreams for a life
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Q3. Why do you want to join our organisation
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Q1. Can you rearrange the sentences on basic given parts of sentences?
Ans. 
Yes, I can rearrange the sentences on basic given parts of sentences.
• I have experience in rearranging sentences to improve clarity and coherence.

• I can identify the subject, verb, and object in a sentence and rearrange them accordingly.

• For example, 'The dog chased the cat' can be rearranged as 'The cat was chased by the dog'.
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Q2. Can you repeat sentences you hear?
Ans. 
Yes, I can repeat sentences I hear.
• As a Customer Service Executive, it is important to actively listen to customers and understand their concerns.

• Repeating sentences helps in clarifying any misunderstandings and ensures accurate communication.

• For example, if a customer says, 'I have not received my order yet,' I can repeat it as 'You have not received your order yet. Is that correct?'
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Q3. Can you repeat paragraph you hear in brief?
Ans. 
Yes, I can repeat a paragraph I hear in brief.
• I have good listening skills and can summarize information accurately.

• I can ask clarifying questions to ensure I understand the main points.

• For example, if a customer is explaining an issue with their product, I can repeat the problem back to them to confirm I have it right.
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Q4. Can you answer common sense questions?
Ans. 
Yes, I can answer common sense questions.
• Yes, I have the ability to answer common sense questions.

• I can use my knowledge and logical thinking to provide accurate answers.

• I have experience in handling customer queries and providing solutions.

• I can provide examples to support my answers if needed.
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Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service executive with a passion for providing exceptional service.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Proven ability to handle difficult customers and resolve issues

• Proficient in using customer service software and tools

• Received multiple positive customer feedback and recognition

• Implemented new customer service str...read more
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Q2. Are you comfortable to work in BPO? Why you want to join this company?
Ans. 
Yes, I am comfortable working in a BPO and I want to join this company because of its reputation and growth opportunities.
• I have prior experience working in a BPO and I am familiar with the work environment and processes.

• I enjoy interacting with customers and providing them with excellent service, which aligns with the role of a Customer Service Executive in a BPO.

• I have researched about this company and I am impressed...read more
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Q3. Tell me some basics about process you are about to hire.
Ans. 
The process we are hiring for is a customer service executive role.
• The role involves providing assistance and support to customers.

• Responsibilities include answering customer inquiries, resolving complaints, and processing orders.

• Excellent communication and problem-solving skills are required.

• Experience in handling customer interactions and using customer service software is preferred.

• The candidate should be able to wo...read more
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