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Firstsource Solutions Front Office Executive Interview Questions and Answers

Updated 4 Sep 2023

Firstsource Solutions Front Office Executive Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Skill verifying by department oriented questions.

Round 3 - Technical 

(2 Questions)

  • Q1. About technical related
  • Q2. Query about technical knowledge.
Round 4 - HR 

(1 Question)

  • Q1. Self introduction and mindset of candidate related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Gain extreme corporate office knowledge but salary is highly low.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about yourself
  • Q2. Whats your salary and what is ur expectations
Round 3 - Aptitude Test 

Voice and accent test via telephone

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and give the interview everything will be alright.

I applied via Apna Jobs and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About yourself? Work experience in details? Speak in english about your city.

Interview Preparation Tips

Interview preparation tips for other job seekers - Was not so tuff it was good

I applied via Walk-in and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Introduction, educational qualifications, hobbies, work experience if any, what do you mean by BPO.

Interview Preparation Tips

Interview preparation tips for other job seekers - They just see your confidence and Grasping power to resolve customer query. Good English required in international process.

I applied via Referral and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

They talk about your personal or professional life and share some basics things about their organisation

Round 3 - One-on-one 

(3 Questions)

  • Q1. Basically they ask about your yourself
  • Q2. What’s your aim or Dreams for a life
  • Q3. Why do you want to join our organisation

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident that’s it Team of organisation is very polite and supportive

Interview Questionnaire 

2 Questions

  • Q1. Latest movie
  • Ans. 

    The latest movie is a thrilling action-packed adventure set in a post-apocalyptic world.

    • The movie features intense chase scenes and breathtaking stunts.

    • The protagonist is a skilled fighter who must navigate through dangerous obstacles to save humanity.

    • The film has received rave reviews for its stunning visual effects and gripping storyline.

  • Answered by AI
  • Q2. Answered about recently watched movies

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself?
  • Q2. What do you want this job?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and stay positive

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Versant 

(4 Questions)

  • Q1. Can you rearrange the sentences on basic given parts of sentences?
  • Ans. 

    Yes, I can rearrange the sentences on basic given parts of sentences.

    • I have experience in rearranging sentences to improve clarity and coherence.

    • I can identify the subject, verb, and object in a sentence and rearrange them accordingly.

    • For example, 'The dog chased the cat' can be rearranged as 'The cat was chased by the dog'.

  • Answered by AI
  • Q2. Can you repeat sentences you hear?
  • Ans. 

    Yes, I can repeat sentences I hear.

    • As a Customer Service Executive, it is important to actively listen to customers and understand their concerns.

    • Repeating sentences helps in clarifying any misunderstandings and ensures accurate communication.

    • For example, if a customer says, 'I have not received my order yet,' I can repeat it as 'You have not received your order yet. Is that correct?'

  • Answered by AI
  • Q3. Can you repeat paragraph you hear in brief?
  • Ans. 

    Yes, I can repeat a paragraph I hear in brief.

    • I have good listening skills and can summarize information accurately.

    • I can ask clarifying questions to ensure I understand the main points.

    • For example, if a customer is explaining an issue with their product, I can repeat the problem back to them to confirm I have it right.

  • Answered by AI
  • Q4. Can you answer common sense questions?
  • Ans. 

    Yes, I can answer common sense questions.

    • Yes, I have the ability to answer common sense questions.

    • I can use my knowledge and logical thinking to provide accurate answers.

    • I have experience in handling customer queries and providing solutions.

    • I can provide examples to support my answers if needed.

  • Answered by AI
Round 3 - Client Interview 

(3 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced customer service executive with a passion for providing exceptional service.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Proven ability to handle difficult customers and resolve issues

    • Proficient in using customer service software and tools

    • Received multiple positive customer feedback and recognition

    • Implemented new customer service str...

  • Answered by AI
  • Q2. Are you comfortable to work in BPO? Why you want to join this company?
  • Ans. 

    Yes, I am comfortable working in a BPO and I want to join this company because of its reputation and growth opportunities.

    • I have prior experience working in a BPO and I am familiar with the work environment and processes.

    • I enjoy interacting with customers and providing them with excellent service, which aligns with the role of a Customer Service Executive in a BPO.

    • I have researched about this company and I am impressed...

  • Answered by AI
  • Q3. Tell me some basics about process you are about to hire.
  • Ans. 

    The process we are hiring for is a customer service executive role.

    • The role involves providing assistance and support to customers.

    • Responsibilities include answering customer inquiries, resolving complaints, and processing orders.

    • Excellent communication and problem-solving skills are required.

    • Experience in handling customer interactions and using customer service software is preferred.

    • The candidate should be able to wo...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Service Executive interview:
  • Favorite festival
  • Your Hobbies
  • Your country
  • Mumbai
  • Yourself
Interview preparation tips for other job seekers - Never speak wrong confidently in front of client, especially about process basics. You can tell that you are not aware about it, given training you will manage it.

I applied via Naukri.com and was interviewed in Feb 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How to deal with angry customer, speak on a topic like Covid 19, child labour.

Interview Preparation Tips

Interview preparation tips for other job seekers - I always prepare a set of topics to improve my communication skills, as when you are working in a bpo voice process, it is most important to improve communication skills both in Hindi and English.

Interview Questionnaire 

1 Question

  • Q1. Never join tp, they made us resign after a month saying process get ramped down.

Interview Preparation Tips

Interview preparation tips for other job seekers - Never join tp, they made us resign after a month saying process get ramped down.

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions Front Office Executive interview?
Firstsource Solutions interview process usually has 4 rounds. The most common rounds in the Firstsource Solutions interview process are Resume Shortlist, Aptitude Test and Technical.
What are the top questions asked in Firstsource Solutions Front Office Executive interview?

Some of the top questions asked at the Firstsource Solutions Front Office Executive interview -

  1. Query about technical knowled...read more
  2. About technical rela...read more

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Firstsource Solutions Front Office Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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Firstsource Solutions Front Office Executive Salary
based on 4 salaries
₹1.8 L/yr - ₹3.1 L/yr
8% less than the average Front Office Executive Salary in India
View more details

Firstsource Solutions Front Office Executive Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

4.0

Skill development

3.0

Work-life balance

4.0

Salary

4.0

Job security

5.0

Company culture

3.0

Promotions

4.0

Work satisfaction

Explore 1 Review and Rating
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