Firstsource Solutions Customer Support Officer Interview Questions and Answers

Basic English test ………. Zzzzzz zzzzzzzz

Q1. Basic information about yourself and about previous company.
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Q2. How will you manage rotational shifts and offs
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Q1. Tell about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient approach towards customers

• Received multiple awards for outstanding customer service
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Q2. Why the gap. Is huge?
Ans. 
The gap is huge due to various factors such as market demand, economic conditions, company restructuring, personal reasons, etc.
• Market demand for the specific skill set may be low

• Economic conditions may have led to downsizing or hiring freezes

• Company restructuring or mergers could have affected hiring

• Personal reasons such as health issues or family commitments
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Q3. Where does your husband work
Ans. 
My husband works as a software engineer at a tech company in the city.
• My husband is a software engineer

• He works at a tech company

• His workplace is located in the city
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Q4. When would you join?
Ans. 
I am available to join immediately.
• I can start as soon as possible.

• I am ready to join within a week's notice.

• I am flexible with the joining date and can accommodate as per the company's requirement.
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Q1. Tell me about yourself
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Q1. Basic Introduction
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Q2. About Experience
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Q1. Tell me about yourself
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30 questions aptitude test
Some simple English grammar question
Some of maths
And about ms exel

Q1. Give me your introduction ?
Ans. 
I am a Customer Service Associate with excellent communication skills and a strong focus on customer satisfaction.
• Experienced in handling customer inquiries and resolving issues

• Proficient in using customer service software and tools

• Ability to remain calm and composed in stressful situations

• Strong problem-solving skills

• Excellent verbal and written communication skills

• Empathetic and patient when dealing with customers

• Abl...read more
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Q2. Tell me about your family ?
Ans. 
I come from a close-knit family that values love, support, and togetherness.
• My parents have been married for over 30 years and have always been a source of inspiration for me.

• I have two siblings, an older brother and a younger sister, who I am very close to.

• We often have family gatherings and celebrate special occasions together.

• My family has taught me the importance of communication, empathy, and understanding in main
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Q3. Why you left last organization?
Ans. 
I left my last organization to pursue new opportunities and further develop my skills in customer service.
• Seeking new challenges and growth

• Opportunity for career advancement

• Desire to expand customer service skills

• Company restructuring or downsizing

• Relocation or commute issues
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Q4. Why want to join our organization ?
Ans. 
I want to join your organization because of its excellent reputation and commitment to customer satisfaction.
• Your organization has a strong track record of providing exceptional customer service.

• I have heard positive feedback from current and former employees about the supportive work environment.

• Your company values align with my own, particularly in terms of prioritizing customer satisfaction.

• I am impressed by the opp...read more
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They gave us marketing topic and we will give you 1 minutes then you talk properly in Britain accent

Computer knowledge, work style/personality

Q1. Why do you want to work for us?
Ans. 
I want to work for you because of your excellent reputation and commitment to customer satisfaction.
• I am impressed by your company's positive online reviews and customer testimonials.

• I appreciate your focus on providing exceptional customer service and going above and beyond to meet customer needs.

• I am excited about the opportunity to work in a dynamic and fast-paced environment where I can utilize my strong communicat...read more
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Q2. Tell me about yourself.
Ans. 
I am a dedicated and experienced customer service associate with a strong focus on providing exceptional support to customers.
• I have worked in the customer service industry for 5 years.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have received multiple commendations for my excellent communication and problem-solving skills.

• I am fluent in English, Spanish, and Fr...read more
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Q1. Tell me about your last day at your last company.
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Q2. Tell me about your most memorable day
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It was a voice versant about basic grammar and your pronounciation.

Q1. They will ask about you and your background and also test your IQ
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