Concentrix Corporation Customer Associate Interview Questions and Answers

It was pretty good experience

Q1. Tell me about yourself
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Q2. What was your memorable day
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Q1. Introduction about myself
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Q2. Tell me about your previous company
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Q1. Tell me about yourself.
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They will give some topic and we have to discuss with the other candidates.

Easy assignment.. It was just around one hour...

It is also easy.. It was just around one hour. six sections like listening, speaking, free speech, email writing, listening comprehension..

Q1. Tell me about ur self
Ans. 
I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.
• I have over 3 years of experience in customer service roles

• I excel at problem-solving and communication

• I am skilled in handling difficult customers and resolving conflicts

• I am proficient in using CRM software and ticketing systems
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Q2. Why should hire you?
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I have a strong background in customer service and problem-solving skills, making me a valuable asset to your team.
• I have X years of experience in customer support roles

• I am highly skilled in resolving customer issues and providing excellent service

• I am a quick learner and can adapt to new situations easily

• I have received positive feedback from previous employers for my communication skills and professionalism
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Q1. Tell me something about yourself that's not on CV
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Q2. What are your expectations
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Q1. Test familiarity with MS office tools
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Q2. Test ability to work with Avaya
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Q1. Scenario specific call listening
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I was asked to read an article infront of the leadership team. They asked me questions about what I read.

Q1. Tell me about yourself I shared my education background, my work experience, and most importantly shared about skills I am learning from google clouds, spoke about google Analytics and digital marketing co...read more
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Q2. Topics they may ask Pollution Women empowerment Global warming Social media How will you handle a iterate customer? What is BPO and customer service? Difference between Inbound and outbound services? How...read more
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Q3. What do you know about the process? Why you want to join this company? Whats your salary expectations? Client may ask random question, its totally depends on him/ her.
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Q1. Tell me about Your self
Ans. 
Experienced customer support executive with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer support roles

• Strong communication and problem-solving skills

• Ability to handle high-pressure situations and difficult customers

• Proficient in using CRM systems and ticketing platforms

• Received multiple awards for outstanding customer service performance
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Q2. Pronounciation check
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Q1. Sell this pen or any product
Ans. 
This pen is not just a writing tool, but a stylish accessory that enhances your professional image.
• Highlight the sleek design and quality craftsmanship of the pen

• Emphasize the smooth writing experience it provides

• Mention any special features like a comfortable grip or refillable ink

• Create a sense of urgency by mentioning limited availability or a special discount
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Q2. Why should hire you . Why you want join this bpo
Ans. 
I have a strong background in customer service and am highly motivated to excel in this role at your BPO.
• I have over 5 years of experience in customer support roles, where I have consistently exceeded targets and received positive feedback from customers.

• I am a quick learner and adapt well to new environments, which will allow me to quickly integrate into your team and start making a positive impact.

• I am passionate abo...read more
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Q1. Tell me about Your self
Ans. 
Experienced customer support executive with strong communication skills and a passion for helping customers.
• Over 5 years of experience in customer support roles

• Excellent communication skills, both written and verbal

• Proven track record of resolving customer issues efficiently

• Passionate about providing top-notch customer service

• Familiar with CRM systems and ticketing platforms
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Q2. Hobbies . Strength and Weakness . What is bpo. Company work? Why should hire you Sell this bottle
Ans. 
My hobbies include reading, hiking, and playing the guitar. My strengths are communication and problem-solving skills, while my weakness is impatience. BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. I believe I should be hired for my strong customer service background and ability to handle challenging situations. I can sell ...read more
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Q1. Tell me About your Resume
Ans. 
Experienced customer support executive with strong communication skills and a proven track record of resolving customer issues.
• 5+ years of experience in customer support roles

• Proficient in handling customer inquiries and complaints

• Skilled in using CRM software to track customer interactions

• Successfully resolved 90% of customer issues within a timely manner

• Received multiple awards for excellent customer service
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Q2. How much year of experience you are holding
Ans. 
I have 5 years of experience in customer support roles.
• I have worked in customer support for 5 years

• I have experience handling customer queries and complaints

• I have worked in both phone and email support roles
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