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Tech Mahindra
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Tech Mahindra Customer Associate Interview Questions, Process, and Tips
Top Tech Mahindra Customer Associate Interview Questions and Answers
- Q1. Do you have computer/ laptop with good internet connection
- Q2. How will you handle angry customer?
- Q3. What is the internet speed
Tech Mahindra Customer Associate Interview Experiences
11 interviews found
Anonymous
Selected
I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.
(1 Question)
- Q1. Say about yourself nonstop
Sandip Dhar
Selected
I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Basic introduction of yourself.
- Q2. Speak for something for 2 min
- Ans.
I will speak about the benefits of regular exercise for overall health and well-being.
Regular exercise helps to improve cardiovascular health and reduce the risk of chronic diseases.
Exercise boosts mood and mental health by releasing endorphins and reducing stress.
It helps in maintaining a healthy weight and improving body composition.
Exercise improves sleep quality and increases energy levels.
Examples: Running, swimmi
It's an versant round of 100 where you need to score 65 to qualify for last round.
(2 Questions)
- Q1. This will be last round with the ops team and you have to be confident and they will see how you answer and the way you speak That's it!!!!!! Best of the luck everyone 🙏
- Q2. Basica introduction once again and this time they will focus on questions like what is your hobby, tell me something that you like about any specific thing
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Apr 2022. There were 4 interview rounds.
(8 Questions)
- Q1. Asking about the Basic information and privious work experience details
- Q2. Do you have computer basic knowledge
- Q3. Are you experience or not
- Q4. Are you comfortable with any shift and WO
- Q5. Do you have computer/ laptop with good internet connection
- Ans.
Yes, I have a laptop with a reliable internet connection.
I have a laptop with a high-speed internet connection.
I am comfortable using various software and online tools.
I have experience troubleshooting basic technical issues.
I am willing to upgrade my equipment if necessary.
- Q6. What is the internet speed
- Ans.
Internet speed varies depending on the type of connection and service provider.
Internet speed is measured in Mbps (megabits per second)
Fiber optic connections offer the fastest speeds, up to 1000 Mbps
DSL and cable connections typically offer speeds ranging from 10-100 Mbps
Mobile data speeds vary depending on network coverage and technology (3G, 4G, 5G)
Internet speed can also be affected by factors such as distance from...
- Q7. Do you have brotband cunaction
- Q8. Do you have Good communication skills in regional languages
(1 Question)
- Q1. Confirmation salery details and policy
(1 Question)
- Q1. Basic information and working skills
Interview Preparation Tips
Skills evaluated in this interview
What people are saying about Tech Mahindra
(2 Questions)
- Q1. About yourself and your hobbies
- Q2. Speak on a topic for two mins
Interview Preparation Tips
Tech Mahindra interview questions for designations
Selected
I applied via Naukri.com and was interviewed before May 2023. There was 1 interview round.
(1 Question)
- Q1. Self-introduction, qualification and willingness to do work in rotational shift
Wahid Farooq
Selected
I applied via Referral and was interviewed before Feb 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Introduction Why we hire you
- Q2. Why you want to join Bpo
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Sep 2021. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about Yourself Educational background and if any gap in education why? Hobbies Talk about any topic Is night shifts ok or not
(1 Question)
- Q1. Tell me about Yourself Educational background Hobbies Any Topic About previous experience Night shifts are okay or not Okay with working days or not
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Jul 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Qualification and experience
- Q2. Virtual mock test
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. How will you handle angry customer?
- Ans.
I will listen to their concerns, empathize with them, and offer a solution to their problem.
Remain calm and professional
Listen actively to their concerns
Empathize with their situation
Offer a solution to their problem
Apologize for any inconvenience caused
Follow up with the customer to ensure their satisfaction
- Q2. What is your long term goals?
Interview Preparation Tips
I applied via Referral and was interviewed in Sep 2020. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Tell me something about yourself, your family and qualifications
- Q2. Will you be able to work under pressure, how will you handle if a customer is irrated?.. etc etc.
- Ans.
Yes, I am able to work under pressure and handle irate customers with patience and empathy.
I remain calm and composed under pressure
I actively listen to the customer's concerns and empathize with their situation
I apologize for any inconvenience caused and assure them that I will do my best to resolve the issue
I offer solutions and alternatives to the customer to find a mutually beneficial resolution
I follow up with the...
Interview Preparation Tips
Tech Mahindra Interview FAQs
The duration of Tech Mahindra Customer Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
Tell us how to improve this page.
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Tech Mahindra Customer Associate Interview Process
based on 7 interviews
2 Interview rounds
- HR Round - 1
- HR Round - 2
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Tech Mahindra Customer Associate Reviews and Ratings
based on 75 reviews
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