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Cogent E Services Team Lead Operations Interview Questions and Answers for Experienced
Cogent E Services Team Lead Operations Interview Experiences for Experienced
2 interviews found
Selected
I applied via Company Website and was interviewed in Apr 2023. There were 2 interview rounds.
(5 Questions)
- Q1. Need to follow Kpi and KRA
- Q2. Need to planning roster
- Q3. Need to improve QA
- Q4. Need to take desicion at the same time
- Q5. Need to know the product knowledge
Interview Preparation Tips
I applied via Referral and was interviewed before Nov 2021. There were 4 interview rounds.
(3 Questions)
- Q1. KRA/KRE Related questions.
- Q2. How will you handle team conflict
- Q3. Why are you changing the job
(2 Questions)
- Q1. Formula of shrinkage, attrition, etc
- Ans.
Shrinkage formula: (Actual hours worked / Scheduled hours) x 100. Attrition formula: (Number of employees who left / Average number of employees) x 100.
Shrinkage formula calculates the percentage of time that employees are not productive during their scheduled work time.
Attrition formula calculates the percentage of employees who leave the company over a certain period of time.
Other formulas used in operations manageme...
- Q2. Team mangement skill
(2 Questions)
- Q1. About your previous Drr vs achivement
- Q2. Communication skills, Excel skill
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Experience: They found my resume intersting
Tips: forwarded to next round
Round: Test
Experience: could found to difficult to make this round
Tips: I was not preapared for analytical reasoing
Duration: 30 minutes
Total Questions: 50
I applied via Recruitment Consulltant and was interviewed before Aug 2021. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
Interview Preparation Tips
Wns Mumbai Vikhroli was some what good in caring.
I applied via Walk-in and was interviewed before Feb 2021. There was 1 interview round.
(3 Questions)
- Q1. Tell me about your self why we hire you what r your hobbies
- Q2. How you manage your rotational shifts
- Q3. Tell me about your before experiences
Interview Preparation Tips
- Introduction basic know ledge ab
I applied via Recruitment Consultant and was interviewed in Aug 2021. There were 4 interview rounds.
Interview Questionnaire
4 Questions
- Q1. How do you calculate shrinkage and attrition ?
- Ans.
Shrinkage and attrition can be calculated by analyzing data on employee turnover and productivity.
Shrinkage is calculated by dividing the total hours lost due to employee absence or unproductive time by the total scheduled hours.
Attrition is calculated by dividing the number of employees who leave the company by the average number of employees during a specific period.
Data on employee attendance, productivity, and turn...
- Q2. How do you manage bottom quartile agents ?
- Ans.
Bottom quartile agents can be managed by providing regular feedback, coaching, training, and setting clear expectations.
Regularly monitor their performance and provide feedback
Identify their strengths and weaknesses and provide coaching and training accordingly
Set clear expectations and goals for improvement
Recognize and reward their progress and achievements
Provide additional support and resources if needed
- Q3. KRAs of a Team Leader ?
- Q4. How to calculate AHT ?
- Ans.
AHT is calculated by dividing the total talk time and total number of calls handled by an agent.
Add up the total talk time for a specific period
Add up the total number of calls handled by an agent during that period
Divide the total talk time by the total number of calls handled
The result is the AHT for that period
Interview Preparation Tips
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Share details of your previous job.
- Q3. Tell me about yourself.
(1 Question)
- Q1. Shrinkage attrition and KPIs of a TL
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Team Lead Operations Interview Questions & Answers
HDB Financial Services
Anonymous
posted on 14 Nov 2021
I applied via Walk-in and was interviewed in Oct 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Advance Excel Pivot vlookup sumif countif
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.
(1 Question)
- Q1. About Myself and Experience
Interview Preparation Tips
(1 Question)
- Q1. Tell me about your self how you spend ur day before yesterday
Interview Preparation Tips
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Cogent E Services Team Lead Operations Interview Process for Experienced
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Cogent E Services Team Lead Operations Reviews and Ratings
based on 47 reviews
Rating in categories
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|  ₹1 L/yr - ₹5 L/yr |
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