Accenture Non Voice Customer Care Executive Interview Questions and Answers

Aptitude test assess the candidate’s cognitive abilities ,skills and potential for learning.

A group discussion is a structured conversation among a group of people usually 6-12 participants , moderated by facilitator.

Q1. Can you tell me about yourself?
Add your answer
Q2. Why do you want to work for company
Add your answer
Q3. What are your greatest strengths and weaknesses?
Add your answer
Q4. How do you handle change or unexpected situations?
Add your answer
Q5. What are your greatest strengths and weaknesses?
Ans. 
My greatest strength is my ability to communicate effectively and empathize with customers. My weakness is that I can be overly detail-oriented at times.
• Strength: Effective communication skills - able to convey information clearly and concisely

• Strength: Empathy towards customers - able to understand their needs and concerns

• Weakness: Being overly detail-oriented - sometimes spend too much time focusing on minor details

• W...read more
Answered by AI
Add your answer
Q6. How do you handle chane or unexpected situations?
Ans. 
I handle change or unexpected situations by staying calm, assessing the situation, and adapting quickly.
• Stay calm and composed

• Assess the situation and understand the impact

• Adapt quickly and come up with a solution

• Communicate effectively with team members or customers
Answered by AI
Add your answer

Q1. Tell me about you self
Ans. 
I am a dedicated and empathetic individual with strong communication skills and a passion for helping others.
• I have a background in customer service, where I have honed my communication skills and ability to problem-solve.

• I am empathetic and patient, which allows me to effectively listen to customers' concerns and provide solutions.

• I am detail-oriented and organized, ensuring that I can efficiently handle multiple task
Answered by AI
Add your answer
Q2. Any topic and company history
Ans. 
Company history of XYZ Corporation
• XYZ Corporation was founded in 1995 by John Smith

• The company started as a small software development firm

• XYZ Corporation expanded its services to include customer care in 2008

• The company has grown to become a global leader in customer care solutions
Answered by AI
Add your answer

Aptitude test is general knowledge questions and maths related

Q1. Tell me about you self and college life experience
Ans. 
I am a dedicated and hardworking individual with a passion for customer service. My college life was filled with learning experiences and personal growth.
• Studied [Your Major] at [Your College/University]

• Participated in various extracurricular activities such as [Club/Team]

• Completed internships at [Company/Institution] to gain practical experience

• Developed strong communication and problem-solving skills through group pr
Answered by AI
Add your answer
Q2. Are you comfortable with night shift and salary ready to work from office
Ans. 
Yes, I am comfortable with night shifts and working from the office.
• I have previous experience working night shifts and am comfortable with the schedule.

• I understand the requirements of the job and am willing to work from the office.

• I am flexible with my schedule and can adapt to working at night.

• I am motivated to perform well in this role and am ready to meet the demands of the job.
Answered by AI
Add your answer

Ideas sharing communication skills Improved

Ideas sharing understand the different type of people mindset

Q1. About ur self and family background
Add your answer
Q2. What is my job role
Add your answer
Q3. What is my salary
Add your answer
Q4. Job role and designation
Add your answer
Q5. This work is conforatable or not
Add your answer
Q6. Are u interested for working in this company
Ans. 
Yes, I am interested in working in this company.
• I am excited about the opportunity to work in a customer care role.

• I believe my skills and experience align well with the requirements of the position.

• I am eager to contribute to the success of the company.

• I am looking forward to being a part of a dynamic team and learning new things.
Answered by AI
Add your answer

General knowledge and technical questions

Topic of politics Asking any questions

Q1. Night shift and communication
Add your answer
Q2. Ready to work in banking process
Ans. 
Yes, I am ready to work in banking process.
• I have experience in handling customer queries and resolving issues.

• I am familiar with banking products and services.

• I am comfortable working with financial systems and tools.

• I understand the importance of confidentiality and data security in banking.

• I am willing to undergo training to enhance my knowledge and skills in banking processes.
Answered by AI
Add your answer

Q1. About yourself and experience
Add your answer
Q2. Tell about our company
Add your answer

It was too hard for freshers