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HCLTech Non Voice Customer Care Executive Interview Questions and Answers

Updated 28 Feb 2024

HCLTech Non Voice Customer Care Executive Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
No response

I applied via Walk-in and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Night shift and communication
  • Q2. Ready to work in banking process
  • Ans. 

    Yes, I am ready to work in banking process.

    • I have experience in handling customer queries and resolving issues.

    • I am familiar with banking products and services.

    • I am comfortable working with financial systems and tools.

    • I understand the importance of confidentiality and data security in banking.

    • I am willing to undergo training to enhance my knowledge and skills in banking processes.

  • Answered by AI

Interview questions from similar companies

I applied via Campus Placement and was interviewed before Oct 2020. There were 7 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Why should we hire you?
  • Q2. Strengths and weaknesses
  • Q3. Self Introduction
  • Q4. Case study in the office scenario
  • Q5. Why you choose this sales field?

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare with an enthusiasm . Be bold and be confidence. We can win everywhere.

Interview Questionnaire 

1 Question

  • Q1. Good communication skills

I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

    • Experienced in B2B sales and account management

    • Proven track record of meeting and exceeding sales targets

    • Strong communication and negotiation skills

    • Ability to build and maintain strong client relationships

    • Proficient in CRM software and sales analytics

  • Answered by AI
  • Q2. What do you mean by Customer serive
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, live chat, or in-pe...

  • Answered by AI
  • Q3. Tell me How to sales Our product
  • Ans. 

    To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

    • Research and understand the target market

    • Identify the customer's pain points and needs

    • Highlight the unique features and benefits of our product

    • Provide excellent customer service and follow-up

    • Offer promotions or discounts to incentivize purchase

    • Use persuasive language and storytelling to create an emoti...

  • Answered by AI

Interview Preparation Tips

General Tips: I have no good feedback my experience is not good
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

I applied via Company Website and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Why u wanted job in tech Mahindra?
  • Ans. 

    I wanted a job in Tech Mahindra because of its reputation as a leading tech company and the opportunities it offers for career growth.

    • Tech Mahindra is known for its innovative solutions and cutting-edge technologies.

    • I am excited about the chance to work with a diverse team of talented professionals.

    • Tech Mahindra's global presence and client base provide immense learning and growth opportunities.

    • I believe in the company...

  • Answered by AI
  • Q2. If you're selected in this company what your going to do?
  • Ans. 

    If selected, I will utilize my sales expertise to drive revenue growth and exceed targets.

    • Develop and implement effective sales strategies

    • Build and maintain strong relationships with clients

    • Identify new business opportunities and expand customer base

    • Meet and exceed sales targets

    • Provide excellent customer service and support

    • Analyze market trends and competitor activities

    • Collaborate with cross-functional teams to achieve

  • Answered by AI
  • Q3. Tell me about your self
  • Ans. 

    Experienced sales executive with a proven track record in exceeding targets and building strong client relationships.

    • 10+ years of experience in sales, with a focus on B2B sales

    • Consistently achieved or exceeded sales targets by 20% or more

    • Developed and maintained strong relationships with key clients, resulting in repeat business and referrals

    • Implemented effective sales strategies and tactics to drive revenue growth

    • Prof...

  • Answered by AI
  • Q4. Tell your previous experience in which company u have worked
  • Ans. 

    I have worked as a Sales Executive at XYZ Company.

    • Achieved 150% of sales target in the first quarter

    • Developed and maintained relationships with key clients

    • Implemented effective sales strategies resulting in a 20% increase in revenue

    • Trained and mentored new sales team members

    • Utilized CRM software to track and analyze sales data

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while introduceing your self and be fluent in communication skills...

I applied via Naukri.com

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Yes I want to give aptitude test

Round 3 - Assignment 

I want to give assignment test

Round 4 - HR 

(3 Questions)

  • Q1. HR round want to give
  • Q2. All about my self including my family background and so on
  • Q3. In hr round all about my self and qualification background also
Round 5 - One-on-one 

(3 Questions)

  • Q1. All about resume and include my self also
  • Q2. It's depends on hr what's they will also me
  • Q3. It's depends on hr what's they will ask me

Interview Preparation Tips

Interview preparation tips for other job seekers - Genpact is a very good company nice work culture and environment,i want to join it.

I applied via Referral and was interviewed in May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself? What is your most memorable day? How did you spend your yesterday? Why do you want to come in BPO? What is your salary expectation?
Round 3 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself? What is customer service? How will you handle an angry customer? What is the difference between good customer executive and great customer executive? If you don't have the answer of...

Interview Preparation Tips

Topics to prepare for Tech Mahindra Non Voice Customer Care Executive interview:
  • What is BPO
  • Customer care executive
  • How to handle customer
  • Empathy
  • Sympathy
  • About company
Interview preparation tips for other job seekers - Be confident. Don't fumble and stuck while speaking. Keep calm and when you are speaking no need to rush. Think and try to give the answer in an efficient manner. One more thing don't be hungry during the interview ☺️.

I applied via Company Website and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Interview Preparation Tips

Topics to prepare for Cognizant Non Voice Customer Care Executive interview:
  • My self
Interview preparation tips for other job seekers - Market yourself apply even if yourn't set
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Jul 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Other 

(5 Questions)

  • Q1. Tell me about your self
  • Ans. I'm Anvesh Kumar Peddigani and now I'm working in pizza hut and also I continue my studies in Nizamabad
  • Answered Anonymously
  • Q2. Tell me about your family
  • Q3. Tell me about your study
  • Ans. Coming to my family, my father name is narsaiah and my father Was a good former. And my mother name is narsavva she is house wife.
  • Answered Anonymously
  • Q4. Tell what you study and graduation
  • Ans. Now I'm studying in Bcom in Giriraj govt college, Nizamabad. And my Ssc complete in my village in ZPHS Suddulam and inter completed in Satya vocational in Nizamabad
  • Answered Anonymously
  • Q5. What is your goal in your life
  • Ans. My goal is to proud my perents
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Wipro Non Voice Customer Care Executive interview:
  • Non Voice Process
Interview preparation tips for other job seekers - Some tips for men in interview are:

- Dress appropriately for the role and the company culture. Avoid wearing anything too casual, flashy, or revealing.
- Research the company and the position beforehand. Prepare some questions to ask the interviewer about their expectations, goals, and challenges.
- Be confident, but not arrogant. Showcase your skills and achievements, but also acknowledge your weaknesses and areas of improvement.
- Be respectful and courteous to everyone you meet. Smile, make eye contact, and shake hands firmly. Thank the interviewer for their time and follow up with a thank-you email.
- Be honest and authentic. Don't lie or exaggerate about your qualifications or experience. Don't badmouth your previous employers or coworkers.

I applied via Company Website and was interviewed in Feb 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 
Round 3 - One-on-one 

(2 Questions)

  • Q1. Introduction of myself
  • Q2. About qualification ?
Round 4 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips
Round 5 - Coding Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Iam interested to give the interview

HCLTech Interview FAQs

How many rounds are there in HCLTech Non Voice Customer Care Executive interview?
HCLTech interview process usually has 1 rounds. The most common rounds in the HCLTech interview process are One-on-one Round.
What are the top questions asked in HCLTech Non Voice Customer Care Executive interview?

Some of the top questions asked at the HCLTech Non Voice Customer Care Executive interview -

  1. Ready to work in banking proc...read more
  2. night shift and communicat...read more

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HCLTech Non Voice Customer Care Executive Interview Process

based on 4 interviews

Interview experience

3.8
  
Good
View more
Join HCLTech Find your spark and discover what drives you forward
HCLTech Non Voice Customer Care Executive Salary
based on 4 salaries
₹1.9 L/yr - ₹2.7 L/yr
13% less than the average Non Voice Customer Care Executive Salary in India
View more details

HCLTech Non Voice Customer Care Executive Reviews and Ratings

based on 3 reviews

4.7/5

Rating in categories

4.7

Skill development

4.5

Work-life balance

4.5

Salary

4.5

Job security

4.5

Company culture

4.5

Promotions

4.5

Work satisfaction

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