HCLTech Non Voice Customer Care Executive Interview Questions and Answers

E-commerce refers to the buying and selling of goods and services over the internet.

• E-commerce allows businesses to reach a global audience and operate 24/7.

• Customers can browse and purchase products online, making it convenient and time-saving.

• Popular e-commerce platforms include Amazon, eBay, and Alibaba.

• Payment methods in e-commerce include credit/debit cards, digital wallets, and online banking.

• E-commerce also incl...read more

Online shopping is the process of purchasing goods or services over the internet.

• Online shopping allows customers to browse and buy products or services from the comfort of their own homes.

• Customers can compare prices, read reviews, and make purchases with just a few clicks.

• Popular online shopping platforms include Amazon, eBay, and Alibaba.

• Online shopping offers convenience, a wide range of options, and often lower pr...read more

Human resource management is the process of managing an organization's employees and their work environment.

• It involves recruitment, training, performance evaluation, and compensation of employees.

• HRM also includes creating policies and procedures to ensure compliance with labor laws and regulations.

• Effective HRM can improve employee satisfaction, productivity, and retention.

• Examples of HRM tasks include conducting job...read more

An account is a record of financial transactions of an individual or organization.

• An account is used to keep track of financial transactions such as deposits, withdrawals, and purchases.

• It can be a bank account, credit card account, or any other type of financial account.

• Accounts are used to monitor the financial health of an individual or organization.

• They are also used for tax purposes and to prepare financial statem...read more

I am a customer-oriented individual with excellent communication skills and a passion for helping people.

• I have experience in customer service roles, where I have honed my problem-solving and conflict resolution skills.

• I am a quick learner and am able to adapt to new situations easily.

• I am a team player and enjoy collaborating with others to achieve common goals.

• In my free time, I enjoy reading and volunteering at loca...read more

I am interested in working here because of the company's reputation and the opportunity to provide excellent customer service.

• I have heard great things about the company's commitment to customer satisfaction

• I am excited about the chance to use my communication skills to help customers

• I am impressed by the company's focus on employee development and growth

• I believe that this job will provide me with valuable experience