Wipro Non Voice Customer Care Executive Interview Questions and Answers

Q1. Tell about yourself
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Q2. What is your short time goal longvtime goal
Ans. 
My short-term goal is to enhance my customer service skills and excel in my role as a Non Voice Customer Care Executive. My long-term goal is to progress within the company and take on more responsibilities.
• Short-term goal: Improve communication skills through training sessions

• Short-term goal: Increase efficiency in resolving customer queries

• Long-term goal: Obtain a leadership position within the customer care departme...read more
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Q1. What is BPO what is telle calling
Ans. 
BPO stands for Business Process Outsourcing. Telemarketing is a form of direct marketing in which a salesperson solicits to prospective customers to buy products or services.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• Telemarketing, also known as telesales or inside sales, involves contacting potent...read more
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Q2. Why could be jion us
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Q1. Night shift and communication
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Q2. Ready to work in banking process
Ans. 
Yes, I am ready to work in banking process.
• I have experience in handling customer queries and resolving issues.

• I am familiar with banking products and services.

• I am comfortable working with financial systems and tools.

• I understand the importance of confidentiality and data security in banking.

• I am willing to undergo training to enhance my knowledge and skills in banking processes.
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Q1. About yourself and experience
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Q2. Tell about our company
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It was too hard for freshers