TCS Non Voice Customer Care Executive Interview Questions and Answers

Aptitude test assess the candidate’s cognitive abilities ,skills and potential for learning.

A group discussion is a structured conversation among a group of people usually 6-12 participants , moderated by facilitator.

Q1. Can you tell me about yourself?
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Q2. Why do you want to work for company
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Q3. What are your greatest strengths and weaknesses?
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Q4. How do you handle change or unexpected situations?
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Q5. What are your greatest strengths and weaknesses?
Ans. 
My greatest strength is my ability to communicate effectively and empathize with customers. My weakness is that I can be overly detail-oriented at times.
• Strength: Effective communication skills - able to convey information clearly and concisely

• Strength: Empathy towards customers - able to understand their needs and concerns

• Weakness: Being overly detail-oriented - sometimes spend too much time focusing on minor details

• W...read more
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Q6. How do you handle chane or unexpected situations?
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I handle change or unexpected situations by staying calm, assessing the situation, and adapting quickly.
• Stay calm and composed

• Assess the situation and understand the impact

• Adapt quickly and come up with a solution

• Communicate effectively with team members or customers
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Q1. Tell me about you self
Ans. 
I am a dedicated and empathetic individual with strong communication skills and a passion for helping others.
• I have a background in customer service, where I have honed my communication skills and ability to problem-solve.

• I am empathetic and patient, which allows me to effectively listen to customers' concerns and provide solutions.

• I am detail-oriented and organized, ensuring that I can efficiently handle multiple task
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Q2. Any topic and company history
Ans. 
Company history of XYZ Corporation
• XYZ Corporation was founded in 1995 by John Smith

• The company started as a small software development firm

• XYZ Corporation expanded its services to include customer care in 2008

• The company has grown to become a global leader in customer care solutions
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Aptitude test is general knowledge questions and maths related

Q1. Tell me about you self and college life experience
Ans. 
I am a dedicated and hardworking individual with a passion for customer service. My college life was filled with learning experiences and personal growth.
• Studied [Your Major] at [Your College/University]

• Participated in various extracurricular activities such as [Club/Team]

• Completed internships at [Company/Institution] to gain practical experience

• Developed strong communication and problem-solving skills through group pr
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Q2. Are you comfortable with night shift and salary ready to work from office
Ans. 
Yes, I am comfortable with night shifts and working from the office.
• I have previous experience working night shifts and am comfortable with the schedule.

• I understand the requirements of the job and am willing to work from the office.

• I am flexible with my schedule and can adapt to working at night.

• I am motivated to perform well in this role and am ready to meet the demands of the job.
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Q1. Tell about yourself
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Q2. What is your short time goal longvtime goal
Ans. 
My short-term goal is to enhance my customer service skills and excel in my role as a Non Voice Customer Care Executive. My long-term goal is to progress within the company and take on more responsibilities.
• Short-term goal: Improve communication skills through training sessions

• Short-term goal: Increase efficiency in resolving customer queries

• Long-term goal: Obtain a leadership position within the customer care departme...read more
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Q1. What is BPO what is telle calling
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BPO stands for Business Process Outsourcing. Telemarketing is a form of direct marketing in which a salesperson solicits to prospective customers to buy products or services.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• Telemarketing, also known as telesales or inside sales, involves contacting potent...read more
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Q2. Why could be jion us
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Ideas sharing communication skills Improved

Ideas sharing understand the different type of people mindset

Q1. About ur self and family background
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Q2. What is my job role
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Q3. What is my salary
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Q4. Job role and designation
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Q5. This work is conforatable or not
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Q6. Are u interested for working in this company
Ans. 
Yes, I am interested in working in this company.
• I am excited about the opportunity to work in a customer care role.

• I believe my skills and experience align well with the requirements of the position.

• I am eager to contribute to the success of the company.

• I am looking forward to being a part of a dynamic team and learning new things.
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General knowledge and technical questions

Topic of politics Asking any questions

Q1. Night shift and communication
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Q2. Ready to work in banking process
Ans. 
Yes, I am ready to work in banking process.
• I have experience in handling customer queries and resolving issues.

• I am familiar with banking products and services.

• I am comfortable working with financial systems and tools.

• I understand the importance of confidentiality and data security in banking.

• I am willing to undergo training to enhance my knowledge and skills in banking processes.
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Q1. About yourself and experience
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Q2. Tell about our company
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It was too hard for freshers

Q1. What is human resource management
Ans. 
Human resource management is the process of managing an organization's employees and their work environment.
• It involves recruitment, training, performance evaluation, and compensation of employees.

• HRM also includes creating policies and procedures to ensure compliance with labor laws and regulations.

• Effective HRM can improve employee satisfaction, productivity, and retention.

• Examples of HRM tasks include conducting job...read more
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Q2. What is account
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An account is a record of financial transactions of an individual or organization.
• An account is used to keep track of financial transactions such as deposits, withdrawals, and purchases.

• It can be a bank account, credit card account, or any other type of financial account.

• Accounts are used to monitor the financial health of an individual or organization.

• They are also used for tax purposes and to prepare financial statem...read more
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Q1. Tell us about yourself
Ans. 
I am a customer-oriented individual with excellent communication skills and a passion for helping people.
• I have experience in customer service roles, where I have honed my problem-solving and conflict resolution skills.

• I am a quick learner and am able to adapt to new situations easily.

• I am a team player and enjoy collaborating with others to achieve common goals.

• In my free time, I enjoy reading and volunteering at loca...read more
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Q2. Why you want to work here
Ans. 
I am interested in working here because of the company's reputation and the opportunity to provide excellent customer service.
• I have heard great things about the company's commitment to customer satisfaction

• I am excited about the chance to use my communication skills to help customers

• I am impressed by the company's focus on employee development and growth

• I believe that this job will provide me with valuable experience
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