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HCL Group Non Voice Customer Care Executive Interview Questions and Answers
HCL Group Non Voice Customer Care Executive Interview Experiences
1 interview found
Selected
I applied via AmbitionBox and was interviewed in Oct 2024. There were 3 interview rounds.
Aptitude test assess the candidate’s cognitive abilities ,skills and potential for learning.
A group discussion is a structured conversation among a group of people usually 6-12 participants , moderated by facilitator.
(6 Questions)
- Q1. Can you tell me about yourself?
- Q2. Why do you want to work for company
- Q3. What are your greatest strengths and weaknesses?
- Q4. How do you handle change or unexpected situations?
- Q5. What are your greatest strengths and weaknesses?
- Ans.
My greatest strength is my ability to communicate effectively and empathize with customers. My weakness is that I can be overly detail-oriented at times.
Strength: Effective communication skills - able to convey information clearly and concisely
Strength: Empathy towards customers - able to understand their needs and concerns
Weakness: Being overly detail-oriented - sometimes spend too much time focusing on minor details
W...
- Q6. How do you handle chane or unexpected situations?
- Ans.
I handle change or unexpected situations by staying calm, assessing the situation, and adapting quickly.
Stay calm and composed
Assess the situation and understand the impact
Adapt quickly and come up with a solution
Communicate effectively with team members or customers
Interview Preparation Tips
Update your resume and LinkedIn profile.
Identify your strengths, skills and areas for improvement.
Interview questions from similar companies
I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Tell me about your self
- Ans.
I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.
Experienced in B2B sales and account management
Proven track record of meeting and exceeding sales targets
Strong communication and negotiation skills
Ability to build and maintain strong client relationships
Proficient in CRM software and sales analytics
- Q2. What do you mean by Customer serive
- Ans.
Customer service refers to the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, live chat, or in-pe...
- Q3. Tell me How to sales Our product
- Ans.
To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.
Research and understand the target market
Identify the customer's pain points and needs
Highlight the unique features and benefits of our product
Provide excellent customer service and follow-up
Offer promotions or discounts to incentivize purchase
Use persuasive language and storytelling to create an emoti...
Interview Preparation Tips
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week
I applied via Referral and was interviewed before Jan 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. When you asked to say about ur memorable day
Interview Preparation Tips
I applied via Company Website and was interviewed in Sep 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. I know ,what is it your questions
Interview Preparation Tips
Non Voice Customer Care Executive Interview Questions & Answers
Genpact
Anonymous
posted on 29 Nov 2021
I applied via Company Website and was interviewed in Oct 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. What our community to say?
- Ans.
Our community has positive feedback about our customer care services.
Our community appreciates the prompt and helpful responses from our customer care team.
They have mentioned that our customer care executives are knowledgeable and professional.
Customers have expressed satisfaction with the resolution of their issues through our customer care services.
Some community members have shared positive experiences of receiving...
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed in May 2022. There were 5 interview rounds.
(3 Questions)
- Q1. Tell me about yourself?
- Ans. Say about your education, family and siblings you have.
- Q2. What made you to join us?
- Ans. Say about the company which you have approached and reason.
- Q3. Are you comfortable in night shifts?
- Ans. Say yes, if you are interested in night shifts.
Mostly this is in writing, and with in time we have to finish it.
They give us a topic which we have to discuss about like women empowerment.
(1 Question)
- Q1. Discussing about job which we have to do, and fixing package.
- Ans. Say something about your job which you have applied for and what made you to impress about.
Interview Preparation Tips
- Strategic Planning
- System Administration
- Keyboard
- Client Relationship
- Key Account Management
Non Voice Customer Care Executive Interview Questions & Answers
Genpact
Anonymous
posted on 16 Oct 2022
I applied via Naukri.com
Yes I want to give aptitude test
I want to give assignment test
(3 Questions)
- Q1. HR round want to give
- Q2. All about my self including my family background and so on
- Q3. In hr round all about my self and qualification background also
(3 Questions)
- Q1. All about resume and include my self also
- Q2. It's depends on hr what's they will also me
- Q3. It's depends on hr what's they will ask me
Interview Preparation Tips
Non Voice Customer Care Executive Interview Questions & Answers
Genpact
Anonymous
posted on 8 Mar 2022
I appeared for an interview before Mar 2021.
About you self introduction
(1 Question)
- Q1. About knowledge
(1 Question)
- Q1. Test my knowledge about accounting
About study and certificate
Non Voice Customer Care Executive Interview Questions & Answers
Genpact
Anonymous
posted on 14 Oct 2022
I applied via Recruitment Consulltant and was interviewed in Sep 2022. There was 1 interview round.
(2 Questions)
- Q1. Tell about your self
- Q2. How many languages you know
Interview Preparation Tips
I applied via Company Website and was interviewed in Jul 2021. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. Why u wanted job in tech Mahindra?
- Ans.
I wanted a job in Tech Mahindra because of its reputation as a leading tech company and the opportunities it offers for career growth.
Tech Mahindra is known for its innovative solutions and cutting-edge technologies.
I am excited about the chance to work with a diverse team of talented professionals.
Tech Mahindra's global presence and client base provide immense learning and growth opportunities.
I believe in the company...
- Q2. If you're selected in this company what your going to do?
- Ans.
If selected, I will utilize my sales expertise to drive revenue growth and exceed targets.
Develop and implement effective sales strategies
Build and maintain strong relationships with clients
Identify new business opportunities and expand customer base
Meet and exceed sales targets
Provide excellent customer service and support
Analyze market trends and competitor activities
Collaborate with cross-functional teams to achieve
- Q3. Tell me about your self
- Ans.
Experienced sales executive with a proven track record in exceeding targets and building strong client relationships.
10+ years of experience in sales, with a focus on B2B sales
Consistently achieved or exceeded sales targets by 20% or more
Developed and maintained strong relationships with key clients, resulting in repeat business and referrals
Implemented effective sales strategies and tactics to drive revenue growth
Prof...
- Q4. Tell your previous experience in which company u have worked
- Ans.
I have worked as a Sales Executive at XYZ Company.
Achieved 150% of sales target in the first quarter
Developed and maintained relationships with key clients
Implemented effective sales strategies resulting in a 20% increase in revenue
Trained and mentored new sales team members
Utilized CRM software to track and analyze sales data
Interview Preparation Tips
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HCL Group Non Voice Customer Care Executive Interview Process
based on 3 interviews
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