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Serco

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4.3

based on 818 Reviews

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Serco Customer Service Executive Reviews

Updated 16 Mar, 2025
Overall Rating
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4.7/5
based on 51 reviews

Rating distribution

Category Ratings

4.8

Company culture

4.7

Job security

4.7

Salary

4.7

Work-life balance

4.7

Skill development

4.7

Work satisfaction

4.6

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What employees say about Serco?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

43% employees reported

Flexible timing

Flexible timing

71% employees reported

No travel

No travel

66% employees reported

View more detailed insights

Gender based rating

4.0
female

Rated by Women

20 reviews

4.8
male

Rated by Men

26 reviews

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Top Mentions in Serco Customer Service Executive Reviews

51 reviews found

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2w (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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People also ask about Serco's Customer Service Executives

How is Serco to work for?
Serco is rated 4.7 out of 5, based on 51 reviews by employees on AmbitionBox. Serco is known for Company culture which is rated at the top and given a rating of 4.8. However, Career growth is rated the lowest at 4.6 and can be improved. To know first hand how it is like to work at Serco read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Serco?
According to AmbitionBox ratings, Serco employees rate its salary and benefits as 4.7 out of 5. You can know more about Serco Salaries at AmbitionBox
How is the work culture at Serco?
Work culture is rated 4.8 at Serco by 51 employees. While job security is rated 4.7 and work-life balance is rated 4.7 at Serco. Read detailed reviews by employees of Serco on AmbitionBox.

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Serco Customer Service Executive Reviews by Locations

Serco Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 51 Serco reviews submitted by Serco employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Serco is the right company for you. 43% of employees reported the working day...s at Serco as Rotational Shift. 71% employees reported the work timings at Serco as Flexible timing. Read more
Serco Customer Service Executive Salary
based on 50 salaries
₹0.9 L/yr - ₹5 L/yr
22% less than the average Customer Service Executive Salary in India
View more details
Employee Benefits for Serco Customer Service Executive
cab
Office cab/shuttle
5 total responses
onsite
International/On-site exposure
1 total response
healthInsurance
Health insurance
3 total responses
officeGym
Office gym
3 total responses
+4 more benefits
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