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Serco

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based on 810 Reviews

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Serco Customer Service Executive Reviews

based on 50 reviews

Updated 16 Dec, 2024

Overall Rating

4.8/5

How AmbitionBox ratings work?

Category Ratings

4.9

Company culture

4.8

Work Satisfaction

4.8

Work-Life balance

4.8

Skill development

4.8

Job Security

4.8

Salary & Benefits

4.7

Promotions/Appraisal

Top Mentions in Serco Customer Service Executive Reviews

50 reviews found

Sort by: Popular

Customer Service Executive (working remotely)

Full Time

·

Banking Operations Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

1.0

Salary & Benefits

4.0

Job Security

2.0

Work-Life Balance

posted on 12 Jul 2023

Likes

All r working as a friend...

Dislikes

Salary

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Kolkata

Customer care Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

4.0

Company Culture

2.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

1.0

Work-Life Balance

posted on 29 Aug 2018

Likes

HR team

Dislikes

Working culture

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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Customer Service Executive in Goregaon

SCM & Logistics Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

3.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 01 Aug 2021

Likes

It's a good job for every individual, inbound as well as outbound calls, same time documentation on being on call. Work culture was good because I was having very good colleagues but can't say about appraisal, I worked for a year only.

Dislikes

Strict shift timings, break timings are fixed, rest everything was good as compared to other BPOs.

Work Details

It was good job, manager was very friendly and we was getting weekly holiday as per our requirement.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Bangalore / Bengaluru

Bpo Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 16 Apr 2019

Likes

Infrastructures and company policies

Dislikes

Less Salary

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Thane

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 18 Aug 2021

Likes

Good work envourment., helpful managers and TL, Especially Ali Merchant and Renu Yadav help coached motivated for career growth

Dislikes

No dislikes

Work Details

My first job in BPO learnt what is job

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Executive in Gurgaon / Gurugram

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

2.0

Work-Life Balance

posted on 23 Oct 2019

Likes

Actually its my first job experience, so i can say that i got a friendly working enviornment.

Dislikes

Not many opportunities to grow.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive

Voice Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

2.0

Job Security

3.0

Work-Life Balance

posted on 15 Oct 2019

Likes

CSR no cab no food .

Dislikes

1 way can was provided. Better palace for fresher.

Work Details

CSR

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Serco.

Customer Service Executive in Aurangabad

Mumbai prepaid Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

3.0

Work-Life Balance

posted on 01 Oct 2018

Likes

I'm very happy to workd with serco global services, I'm very thankful to gave me that apportunity, I'll got lot of experience and got my self confidence.

Dislikes

The work pressure very high, missbehaviur is also not good from managers, there tls.

Work Details

My work was very softly and scilantly. My work with clients is very politely, I'll got customer feedback positive. My first priority was customer satisfaction.

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Customer Service Executive in Mohali

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 20 Apr 2022

Likes

Good place for freshers

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Service Executive in Bangalore / Bengaluru

TME Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Promotions/Appraisal

4.0

Skill Development

3.0

Company Culture

5.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 17 May 2019

Likes

Work Atmosphere. And improved my Communication Skill.

Dislikes

I didt Get Appraisal

Work Details

Its a sales Process. We use sale TATA Docomo Post Paid Sim And Data Cards.

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Top trending discussions

View All

an associate technical leader

Toxic Work Environment

Hi Everyone. I recently joined a company to grow, but the work environment is toxic. The manager is rude, doesn’t guide, and gets angry when I ask questions. They rely on Excel for tasks instead of proper tools like Jira, and tasks lack clear details. Many seniors have quit, and the team is disorganized. HR couldn’t help, and the stress is affecting my mental health. Should I stay or resign? Will leaving early harm my career? If I stay, how can I manage this .without losing my peace?

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Serco Customer Service Executive Reviews by Locations

Serco Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 50 Serco reviews submitted by Serco employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Serco is the right company for you. 43% of employees reported the working day...Read more

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Serco Reviews >
Serco Customer Service Executive Reviews

Gender Based Ratings for Serco Customer Service Executive

based on 45 reviews

Rated 4.5 for Company Culture and 4.0 for Skill Development

Rated 4.9 for Company Culture and 4.9 for Work Satisfaction

Working Days for Serco Customer Service Executive

based on 50 reviews

Rotational Shift

43%

Monday to Saturday

24%

Monday to Friday

21%

Other

7%

Alternate Saturday off

5%

Work Timings for Serco Customer Service Executive

based on 50 reviews

Flexible timing

Strict (7am - 4pm)

Strict (10pm - 7am)

71%

7%

4%

18% employees reported other strict timings

Shift Timings for Serco Customer Service Executive

based on 50 reviews

Day shift

Night shift

62%

38%

Business Travel for Serco Customer Service Executive

based on 50 reviews

No travel

66%

Within city

34%

Serco Customer Service Executive Salary

based on 50 salaries

₹0.9 L/yr - ₹5 L/yr

21% less than the average Customer Service Executive Salary in India

View more details

Employee Benefits for Serco Customer Service Executive

Office cab/shuttle

5 total responses

International/On-site exposure

1 total response

Health insurance

3 total responses

Office gym

3 total responses

+4 more benefits

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3.7

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