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Serco

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based on 810 Reviews

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Serco Customer Service Executive Reviews

based on 50 reviews

Updated 16 Dec, 2024

Overall Rating

4.8/5

How AmbitionBox ratings work?

Category Ratings

4.9

Company culture

4.8

Work Satisfaction

4.8

Work-Life balance

4.8

Skill development

4.8

Job Security

4.8

Salary & Benefits

4.7

Promotions/Appraisal

Top Mentions in Serco Customer Service Executive Reviews

50 reviews found

Sort by: Popular

Customer Service Executive in Chennai

Banking Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

3.0

Work-Life Balance

posted on 26 Jun 2019

Likes

work environment, job security

Dislikes

salary/appraisal

Work Details

Work days: Monday to Friday (Flexible Timings)

Customer Service Executive in Gurgaon / Gurugram

Cpp .. outbound Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 21 Aug 2018

Likes

Environment is good ..

Dislikes

Break timing is not enough

Work Details

Work days: Monday to Friday

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Customer Service Executive in Mohali

data Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 02 Jun 2019

Likes

I don't like anything Waste of time in serco

Dislikes

managers are very rude In serco one manager working in jio process i am not confirm his name . Name like this gd bald person. He was came in serco from puma source company. Not trustable company serco.very irritated company. Gitls are not secure . very bad company dont go this company .better choice is puma source. Thanks Ankur kaushal

Work Details

In one word Rubbbbbbbbbbishhhh company

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employee Benefits

all things take money Not good at all

Customer Service Executive in Mumbai

Postpaid vodafone Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 27 Sep 2018

Likes

Everything was good

Work Details

Exciting

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employee Benefits

Good and excellent

Customer Service Executive in Bangalore / Bengaluru

Customer care Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

2.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

3.0

Work-Life Balance

posted on 24 Dec 2018

Likes

Nothing much, got some good friends

Dislikes

Worst bpo I've ever worked

Work Details

Hectic and boring

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Bangalore / Bengaluru

cse Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

2.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

2.0

Job Security

2.0

Work-Life Balance

posted on 06 Dec 2018

Likes

communications with people

Dislikes

No lives including government holidays should work

Work Details

few good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Chennai

Mortgage Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

4.0

Skill Development

2.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 10 Nov 2018

Likes

Training is good, no proper appraisal, cab facilities are the worst, too much of politics, environment is okay.

Dislikes

Too much of politics, no cab facilities, no care about employees, too much lesser appraisals, etc

Work Details

Work timings: Flexible Timings

You are reading trusted reviews. Keep reading to find out more about Serco.

Customer Service Executive in Mumbai

Customer service Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 18 Apr 2018

Likes

The management

Dislikes

Nothing

Work Details

Work is exciting because of the seniors. They are all helpfull

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

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Customer Service Executive in Aurangabad

Call Center Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

5.0

Salary & Benefits

2.0

Job Security

5.0

Work-Life Balance

posted on 03 Aug 2021

Likes

Overall best job

Dislikes

Pc availability

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Kolkata

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 16 Jul 2019

Likes

Very good work atmosphere. The training was very good. Their behaviour was very good to me. It was a nice experience to work with serco.

Dislikes

Career growth I think go so good.

Work Details

It was very good experiences.

Work days: Rotational Shift

Work related travel: This is a desk job.

Customer Service Executive

Customers service Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 31 Oct 2019

Likes

Yes it's Good service provider company

Dislikes

The growth part is slow

Work Details

I have worked in outbound led crating process it's good

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive

Operation Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

2.0

Job Security

4.0

Work-Life Balance

posted on 03 Aug 2018

Likes

Serco has two week offs

Dislikes

There is less Job security, politics is at its high

Work Details

It was good

Work timings: Flexible Timings

Customer Service Executive in Kolkata

Enterprise & B2B Sales Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 19 Apr 2018

Likes

My teamleader

Dislikes

Partialiy

Work Details

Exciting

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employee Benefits

PF , ESI

Customer Service Executive in Hyderabad / Secunderabad

Branch Office Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

3.0

Work-Life Balance

posted on 07 Jun 2022

Likes

A friendly environment, encouraging team leaders, very polite staff. There huge cafeteria arcade for chilling. Company policies are good.

Dislikes

Salary is decent but career growth is slow.There are 15 days of training period but not paid.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Goregoan

Etisalat Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 28 May 2022

Likes

Work environment

Dislikes

Pressure

Customer Service Executive

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 03 May 2018

Likes

nothing

Dislikes

I have not received half month salary yet

Work Details

Work days: Monday to Saturday (Strict Timings)

Customer Service Executive

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 30 Oct 2019

Likes

growth

Dislikes

salary

Work Details

team leader

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Navi Mumbai

Business Process Outsourcing Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

2.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 02 Apr 2022

Likes

Working atmosphere

Dislikes

Less learning

Work Details

Good

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Executive in Bangalore / Bengaluru

CSR Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 09 Aug 2019

Likes

Very good

Dislikes

Very good

Work Details

Work days: Alternate Saturday off

Work related travel: This is a desk job.

Customer Service Executive in Chennai

RBAO Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 18 Mar 2019

Likes

Great working place

Dislikes

Appraisal

Work Details

Good environment, great people's

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Top trending discussions

View All

an associate technical leader

Toxic Work Environment

Hi Everyone. I recently joined a company to grow, but the work environment is toxic. The manager is rude, doesn’t guide, and gets angry when I ask questions. They rely on Excel for tasks instead of proper tools like Jira, and tasks lack clear details. Many seniors have quit, and the team is disorganized. HR couldn’t help, and the stress is affecting my mental health. Should I stay or resign? Will leaving early harm my career? If I stay, how can I manage this .without losing my peace?

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Serco Customer Service Executive Reviews by Locations

Serco Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 50 Serco reviews submitted by Serco employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Serco is the right company for you. 43% of employees reported the working day...Read more

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Serco Customer Service Executive Reviews

Gender Based Ratings for Serco Customer Service Executive

based on 45 reviews

Rated 4.5 for Company Culture and 4.0 for Skill Development

Rated 4.9 for Company Culture and 4.9 for Work Satisfaction

Working Days for Serco Customer Service Executive

based on 50 reviews

Rotational Shift

43%

Monday to Saturday

24%

Monday to Friday

21%

Other

7%

Alternate Saturday off

5%

Work Timings for Serco Customer Service Executive

based on 50 reviews

Flexible timing

Strict (7am - 4pm)

Strict (10pm - 7am)

71%

7%

4%

18% employees reported other strict timings

Shift Timings for Serco Customer Service Executive

based on 50 reviews

Day shift

Night shift

62%

38%

Business Travel for Serco Customer Service Executive

based on 50 reviews

No travel

66%

Within city

34%

Serco Customer Service Executive Salary

based on 50 salaries

₹0.9 L/yr - ₹5 L/yr

21% less than the average Customer Service Executive Salary in India

View more details

Employee Benefits for Serco Customer Service Executive

Office cab/shuttle

5 total responses

International/On-site exposure

1 total response

Health insurance

3 total responses

Office gym

3 total responses

+4 more benefits

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