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Serco

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4.5

based on 811 Reviews

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Serco Customer Success, Service & Operations Department Mumbai Reviews

Updated 16 Dec, 2024
Overall Rating
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4.0/5
based on 31 reviews

Rating distribution

Category Ratings

4.1

Company culture

4.1

Work-life balance

4.0

Work satisfaction

3.9

Skill development

3.7

Promotions

3.6

Job security

3.5

Salary

What employees say about Serco?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

40% employees reported

Flexible timing

Flexible timing

65% employees reported

Within city

Within city

54% employees reported

View more detailed insights

Gender based rating

4.2
female

Rated by Women

13 reviews

3.9
male

Rated by Men

17 reviews

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Top Mentions in Serco Customer Success, Service & Operations Department Mumbai Reviews

31 reviews found

Sort by: Popular

Top Serco Interview Questions

asked in Sales Executive interview
Q1. What's is Transportation status
View answer (1)
asked in Sales Associate interview
Q2. 2. What is BPO and Why BPO?
View answer (1)

Get interview-ready with top interview questions

View all 14 questions
asked in Customer Service Executive interview
Q3. How you will handle the pressure in sales?
View answer (1)
asked in Associate interview
Q4. Short and long term goal
View answer (1)
asked in BD Executive interview
Q5. Sales Figure and How to do sales
View answer (1)
View All
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Career Growth
1w (edited)
a transformation expert phd corporate strategy professional
What are the biggest lessons you have learned in the corporate world?
_Lessons Learned from 1.3 Years of Remote Work_ 1. Separate friendship and professional work to maintain professionalism. 2. Keep career decisions and sensitive information confidential. 3. Avoid procrastination by staying focused on goals and prioritizing tasks. 4. Focus on personal growth, rather than comparing yourself to others. 5. Set clear boundaries and prioritize tasks to maintain productivity. 6. Maintain a polite and friendly demeanor, even in virtual interactions. 7. Use video conferencing tools to stay connected with colleagues. 8. Prioritize integrity by delivering high-quality work. 9. Take ownership of your career by setting goals and seeking feedback. 10. Establish clear expectations with colleagues and managers. 11. Celebrate achievements and recognize progress to stay motivated. By applying these lessons, I've been able to thrive in a remote work environment.
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People also ask about Serco's Customer Success, Service & Operations Department in Mumbai

Is Serco's Customer Success, Service & Operations Department in Mumbai a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.0 out of 5 from over 31 employee reviews, it's clear that most employees have a positive experience working at Serco's Customer Success, Service & Operations Department in Mumbai. Company culture holds the highest rating at 4.1, while salary is rated the lowest amongst all factors at 3.5. Read reviews about company culture and salary on AmbitionBox.
Does Serco's Customer Success, Service & Operations Department in Mumbai pay their employees well?
According to AmbitionBox reviews, Serco's Customer Success, Service & Operations Department in Mumbai employees rate their salary and benefits at 3.5 out of 5, based on 31 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Serco's Customer Success, Service & Operations Department in Mumbai salaries here and to read reviews specifically about salary and benefits at Serco's Customer Success, Service & Operations Department in Mumbai, click here .
How is the work culture at Serco's Customer Success, Service & Operations Department in Mumbai?
Work culture at Serco's Customer Success, Service & Operations Department in Mumbai is rated 4.1 out of 5 by 31 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Serco's Customer Success, Service & Operations Department in Mumbai. To read reviews specifically about work culture at Serco's Customer Success, Service & Operations Department in Mumbai, click here .
How is the job security at Serco's Customer Success, Service & Operations Department in Mumbai?
Based on 31 reviews on AmbitionBox, Serco's Customer Success, Service & Operations Department in Mumbai employees rate job security at 3.6 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Serco's Customer Success, Service & Operations Department in Mumbai. To read reviews about job security at Serco's Customer Success, Service & Operations Department in Mumbai, click here .

Tell us how to improve this page.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 31 Serco reviews submitted by Serco employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Serco is the right company for you. 40% of employees reported the working day...s at Serco as Rotational Shift. 65% employees reported the work timings at Serco as Flexible timing. Read more
Serco Salaries in Customer Success, Service & Operations Department in Mumbai
Senior Customer Service Executive
7 salaries
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₹1.1 L/yr - ₹3.5 L/yr

Customer Service Executive
6 salaries
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₹2 L/yr - ₹3.5 L/yr

Customer Service Associate
5 salaries
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₹1.2 L/yr - ₹3.1 L/yr

Sr. CSE
4 salaries
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₹1.8 L/yr - ₹4.5 L/yr

C.S.A
4 salaries
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₹1.2 L/yr - ₹2.2 L/yr

Explore more salaries
Employee Benefits at Serco Customer Success, Service & Operations Department Mumbai
cab
Office cab/shuttle
5 total responses
onsite
International/On-site exposure
1 total response
officeGym
Office gym
3 total responses
healthInsurance
Health insurance
2 total responses
+4 more benefits
Compare Serco with

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