AmbitionBox
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IntouchCX
based on 1.8k Reviews
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Full Time
Human Resources Department
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1) Team support 2) healthy business stake holders which created a good understanding btw HR and Ops
1) attrition - org. Never worries about high attrition 2) poaching - top management was poaching ex-colleagues and friends to fill the position 3) cheap behaviour w.r.t layoff's 4) no performance appraisal discussions
Work policy: Used to be work from home with sudden policy and management change with very short notice it was w.f.o
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Compensation & Benefits Department
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Supportive management
Nothing to comment upon
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
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Full Time
Non Voice Department
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You will get the promotion quickly if you are a performer and you should have a great bonding with the managers
Work life balance is worst, Nothing to learn only work like robot
Work policy: After 3 months you will get wfh for 6 months
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
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Free Food( Breakfast, Lunch, Dinner, Mid Night Meals) Free pick up and drop cab facility
No healthy food Poor Management No Medical/ First Aid facility No rest room for sick person
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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My manager Kevin
Salary and work pressure. I hate working with Josh. He is disgusting 🤮 and completely non sense
Work policy: other
Work timings: Strict Timings
Full Time
CSR & Sustainability Department
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Full Time
Customer Success Department
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Cab
Toucher and waste management
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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You get on time salary that’s the good thing
Very bad work culture Initially while hiring the information given is false Team leaders don’t have any courtesy on team members they treat like slave Process n call flows are to much work stress is more
Full Time
Customer Success Department
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Job is secure
Promotions and appraisal
Full Time
Operations Department
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Everything is good at IntouchCX but only the salary inrement is low
N/A
Full Time
Operations Department
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Exposure to various aspects of operations
Ability to improve based on feedback
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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Incentives
No job security here
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Corporate Training Department
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Good support from the Managers (Training Department). Transport/Travel Allowance Good colleagues.
Limited opportunities for vertical growth. Yearly increment are average.
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Software Development Department
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There is no personal life once you join this organization. They will kill you from inside, no breaks no good leadership no benefits. I was grinded 4 years saved just because of covid and WFH these guys will effect your family too. DO NOT JOIN THIS COMPANY OR YOU WILL DIE...
Go through my above liked things in KNOAH DO NOT JOIN THIS COMPANY THEY WILL KILL YOU FROM INSIDE
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
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Not even a single positpoint. My Only suggestion to all who planning to join Knoah Solutions is PLEASE DONT WASTE YOUR VALUABLE TIME. Choose wisely, it's your career. Mainly girls please don't join here, you won't even get respect for being a women. You might get explanation from the HR for these negative reviews but trust me I faced alit of challenges only because of this organization.
Every male employees including Management are at back of female employees. Even if not intrested they offer bribes if refused then will fire form the office
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Quality Assurance and Testing Department
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To be honest nothing
Senior director Bhavani Vora is too much favourable towards and does not give importance to boys and she doesn’t care if the employee is leaving the organisation as you all can see from past 4 months how many QA’s left from QA COE process and in future many are ready to leave just because of the Bhavani vora and coming to AM Lohit purshotham he is a womaniser he flirts and uses girls cheap character. For a better work environment need to change these people and it’s not for my benefit as I’m not working there anymore and for sure I’ll never rejoin but for the better organisation reputation please change the QA COE management...Read More
Full Time
Non Voice Department
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Company is offering good salary with cab.
There is zero job security. They will remove you whever they want by telling that business requirements. First they will hire on their requirement season much more candidates more than requirement after the month is finished they will remove you without any notice period.
Full Time
Accounting & Taxation Department
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this is the number 1 third class Behaviour people, they know to call for interview and wait for whole day and the stupid operations manager such an uneducated people they are, they only do not know how to be professional and they are conducting interview.. such a shameless company with shameless people.. i tell people never step into this company and waste your time i think we need to complain this to labor court for sure.....Read More
Totally waste company with uneducated and unprofessional people...
Work related travel: This is a desk job.
Full Time
Customer Success Department
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Good
No Freedom like any Culutural activities will not be there, No Time gap rest jn between work Except 30 mins break No Rest for employee 9 hrs Continues Work Expect 1st break 40 mins 2nd break 20 mins No more any Fun friday or Another Activities No Festival Celebrations No Bonus & nothing else
Full Time
Customer Success Department
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Here HR department is cool, you can work with fake experience, give them some money. I made several complaints but of no use.
Never seen HR department so lazy, they don't take any actions against illegal activities. Maybe they are incompetent for the job.
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Customer Success Department
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Top management here are poison. they don't value talent they have their own perception and they keep on believing that.
Top Management here are poison. They don't value talent they have their own perception and they keep on believeing that.
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Other Department
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Nothing much about intouch except cab facility
Strict break timings No consecutive weekoffs Main aim to reach sales targets They don't inform in training and interview but their motto is sales Work pressure No life balance ghost shifts
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
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