Fusion CX is rated
3.5 out of 5 stars on
AmbitionBox, based on 92 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Fusion CX is rated
3.5 out of 5 stars on
AmbitionBox, based on 92 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Fusion CX Customer Service Associate Reviews
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92 reviews found
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Popular
Customer Service Associate in
Kolkata
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 04 Jul 2020
Likes
I don't have any other options in this time, so working with this company. From last 3 months, we have not got the salary on time.
Dislikes
Nepotism is all over.
Working for 6 days a week but not getting the salary on time.
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Kolkata
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 14 Dec 2024
Likes
If I had to mention one thing what I like about this company it would be the tea stall outside the office where I spent five peaceful minutes once. My advice: if you value your life and career please don’t join this company (:
Dislikes
the experience with this company is disheartening. They they have absolutely no work life balance or team management skills (team lead or managers). They don’t even know how to handle employees, manage shrinkage, making teams they also don’t even know what is team building activity they should learn about these things, the office politics toxic work environment created by the team leads and managers, also some senior employees. There is a no recognition or appreciation for those employee who put in their best effort-appreciation seems like an alien concept for them xdd...Read More
Job Stability and IJP is the two thing I like most about the company
Dislikes
Apart IJP and job Stability there's nothing good, do not expect to get any appraisal in current position unless you get promotion, There's lot of politics happening in management level which is concerning.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Employer’s Response
Thank you for sharing your feedback. We are glad to hear that you appreciate the job stability and our internal job posting system. Your concerns regarding appraisals and management politics are important to us. We are committed to creating a transparent and fair workplace and will look into these issues to improve our processes. Your input helps us grow and provide a better environment for everyone.
Best regards,
The Fusion CX Team
Customer Service Associate in
Kolkata (working remotely)
Full Time
·
Customer Success, Service & Operations - Other Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 20 Dec 2024
Likes
Salary is good
Dislikes
Calling pressure is very high
Customer Service Associate in
Durgapur
Full Time
·
Other Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 04 Dec 2024
Likes
Work culture
Dislikes
Systems don't work properly
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Kolkata
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 02 Nov 2024
Likes
Good environment
Dislikes
Nothing at all
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Kolkata
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 02 Nov 2024
Likes
Average, I will manage, okay👌
Dislikes
Salary is very minimum.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
You are reading trusted reviews. Keep reading to find out more about
Fusion CX.
People also ask about Fusion CX's Customer Service Associates
How is Fusion CX to work for?
Fusion CX is rated 3.5 out of 5, based on 92 reviews by employees on AmbitionBox.
Fusion CX is known for Skill development which is rated at the top and given a rating of 3.5. However, Career growth is rated the lowest at 2.9 and can be improved. To know first hand how it is like to work at Fusion CX read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Fusion CX?
According to AmbitionBox ratings, Fusion CX employees rate its salary and benefits as 3.3 out of 5. You can know more about Fusion CX Salaries at AmbitionBox
How is the work culture at Fusion CX?
Work culture is rated 3.3 at Fusion CX by 92 employees. While job security is rated 3.4 and work-life balance is rated 3.4 at Fusion CX. Read detailed reviews by employees of Fusion CX on AmbitionBox.
Is work from home available in Fusion CX?
According to AmbitionBox, 18% Fusion CX employees work from home permanently, and 4% work from office 2 days/week (based on 22 AmbitionBox reviews in last 6 months).
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