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Fusion CX
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Full Time
Finance Department
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Team work.
It's difficult to reach management and I don't like the way they talk to their employees, disrespect.
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
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Full Time
Lending Department
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Not much to say
Average
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Accounting & Taxation Department
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It is a growing concern, so the opportunities are there to outshine others. But you need to leave your heart at home while working here as you will be cussed a lot, sometimes for no reason. If you can take those things lightly, you will be perfect candidate. They give you ample amount of opportunities to learn. And last but not the least, don’t believe HRs, they lie a lot.
No work life balance, Cuss words from higher management
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves International Travel.
Payroll Compliance Department
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Flexible timing Is the only thing you c in this organisation
Work culture and to much politics in the depatment
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Operations Support Department
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Na
Management Politics
Work related travel: This is a desk job.
Accounts and finance Department
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Not at all
Everything
Zero
Work days: Rotational Shift (Strict Timings)
Back Office Department
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Management so rud and spoken tell a lie
Work environment worst.
It was a bed experience in do work with fusion bpo
Work timings: Strict Timings
Work related travel: This job involves Travel Within City.
Bank Department
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Good
Nice
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Finance Department
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Fusion BPO has offices in 7 countries. Their promoters are based in US. The Kolkata office basically services the US/Canada office and thus most of the work happens in US timezone. Fusion has grown mostly inorganically which means there are no uniform policies and processes. It basically affords tremendous scope for improvement
Fusion BPO is basically a family run business and the key positions are either occupied by family members who do not possess necessary skills to justify the position or by those who appease the promoters. I felt that work or the value brought to the business was less important compared to the policy of appeasement of the promoters. I would not recommend Fusion BPO to a true professional. If you can live with appeasement, then you may have a future in this company. Job security seems to be least important to the promoters......Read More
The work can be exciting however you get bogged down by typical issues found in family run businesses. I felt suffocated in the initial stages itself. Most of the decisions are taken by the promoters themselves.
Work timings: Strict Timings
Back Office Department
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Full Time
Recruitment & Talent Acquisition Department
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Nothing in particular
A lot, very poor management and a lot of blame game and corporate politics. Particularly my manager behaved like an illiterate. Will say is trying to help but at the end will sue whover is under him under mysterious circumstances.
Work timings: Strict Timings
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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Nothing to say
Hr should know the office dress code she used to wear thread sleeves dress and those dresses where her clivage is visible properly.such a bad experience shame on you fusion cx for choosing such employees
Work timings: Strict Timings
Work related travel: This is a desk job.
Full Time
Operations Department
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There support and guidance have been invaluable for me and I appreciate the time and effort they invested in my growth
Salary increment policy is not transparent or fair and I believe work culture need to be improve
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
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There is nothing to like, especially the management of Syed Shirin Saah, she is such a bayas lady, full park circuse situated in the office in the international process, people don't know how to talk, how to respect, so many bad language used by TL and manager
Nothing to say good, the management stick a chiwngum with my hair, and she blackmailed my that to not to say it to anyone, or else it would be a life threat for me.
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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nothing is good except salary that too isnt as per industry standard
Apart from stinking washrom like public toilets broken chairs and dirty workspace which has not been renovated for years you have to work with toxic and most uncultured uneducated reporting manager 'Syed Shirin Shah' who will make your life hell with her cruel and nasty words which you would not even want to use on your enemies. shewill treat you as your servant and not as an employee. you will not be given the basic respect you deserve as a human being. you will be humiated infront of your entire team members/ clients that too in daily basis even when you are not at fault....Read More
Full Time
Voice / Blended Department
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They trained you well for doing their job. Senior colleagues are helpful to you. Salary is credited in exact date of every month & so that salary slip also. Work environment is average.
In Fusion BPO, there are so many process. I've worked for one process & now I'm writing about this process. I've worked for 2 years and 10 months. But in this 2 years a single penny is not increased in salary. There is no increment. In case of promotion they will promote as per their priority. Some TL's are good there, but some aremore than worst. Some TL's behaviour is not good. They didn't want to take you leave as per your need. Now coming to the office timing. Office timing was 10-7pm. They wanted you to be in the office at sharp 10 am. But in case of logout they will not let you logout in sharp 7pm, they dragged the time to 8-8.30 pm. For that max people faces issues in transportation while going to home....Read More
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
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If I had to mention one thing what I like about this company it would be the tea stall outside the office where I spent five peaceful minutes once. My advice: if you value your life and career please don’t join this company (:
the experience with this company is disheartening. They they have absolutely no work life balance or team management skills (team lead or managers). They don’t even know how to handle employees, manage shrinkage, making teams they also don’t even know what is team building activity they should learn about these things, the office politics toxic work environment created by the team leads and managers, also some senior employees. There is a no recognition or appreciation for those employee who put in their best effort-appreciation seems like an alien concept for them xdd...Read More
Work timings: Strict Timings
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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I am thrilled to share my outstanding experience with Fusion CX. Their cutting-edge customer experience solutions have revolutionized the way we interact with our customers. From the initial consultation to the implementation and ongoing support, the Fusion CX team has been exceptional. Their expertise, professionalism, and dedication to delivering top-notch results have been impressive. The solutions provided by Fusion CX have enabled us to streamline our customer engagement processes, resulting in significant improvements in customer satisfaction and loyalty. Their technology is user-friendly, scalable, and integrates seamlessly with our existing systems. I highly recommend Fusion CX to any organization seeking to elevate their customer experience. Their innovative solutions, combined with their exceptional service, make them an invaluable partner for businesses looking to thrive in today's competitive market....Read More
Nothing for now
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Business Process Quality Department
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The manager is supportive. No too much pressure.
1. Low salary 2. Stop the incentive without any reason 3. No job security.Anyday anytime they can ask to leave. 4. No matter what is your post, you have to do anything like IT work, business analysis etc 5. Third class management team. 6. No one help you from the HR team.
Work policy: 2 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
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Nothing
Salary issues you will not get as much as your work There is no work life balance you need to work on off days as well There is no leave Ac off on running process shift end at 7 ac off at 6 No one care for you or agent
Work timings: Strict Timings
Work related travel: This is a desk job.
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AmbitionBox has 1 Fusion CX review submitted by Fusion CX employee. Read reviews on salaries, working hours, work culture, office environment, and more to know if Fusion CX is the right company for you.WNS
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