This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Updated 25 Dec, 2022
Overall Rating
2.0/5
How AmbitionBox ratings work?
Category Ratings
3.0
Salary & Benefits
3.0
Promotions/Appraisal
2.0
Work-Life balance
1.0
Company culture
1.0
Job Security
1.0
Skill development
1.0
Work Satisfaction
Fusion CX is rated
2.0 out of 5 stars on
AmbitionBox, based on 1 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Fusion CX is rated
2.0 out of 5 stars on
AmbitionBox, based on 1 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
1 review found
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Popular
Corporate Finance Executive in
Kolkata
Full Time
·
Finance Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 25 Dec 2022
Likes
Team work.
Dislikes
It's difficult to reach management and I don't like the way they talk to their employees, disrespect.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Senior Collection Executive in
New Delhi
Full Time
·
Lending Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 04 Jul 2023
Likes
Not much to say
Dislikes
Average
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Executive Accountant in
Kolkata
Accounting & Taxation Department
3.0
Overall Rating
3.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 21 Feb 2022
Likes
It is a growing concern, so the opportunities are there to outshine others. But you need to leave your heart at home while working here as you will be cussed a lot, sometimes for no reason. If you can take those things lightly, you will be perfect candidate. They give you ample amount of opportunities to learn. And last but not the least, don’t believe HRs, they lie a lot.
Dislikes
No work life balance, Cuss words from higher management
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
International Travel.
Team Leader Payroll in
Kolkata SEC 5
Payroll Compliance Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 13 Oct 2022
Likes
Flexible timing Is the only thing you c in this organisation
Dislikes
Work culture and to much politics in the depatment
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
Process Specialist in
Kolkata
Operations Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 28 Jun 2022
Likes
Na
Dislikes
Management Politics
Work Details
Work related travel:This is a desk job.
Senior Accounts Executive in
Kolkata
Accounts and finance Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 07 Nov 2021
Likes
Not at all
Dislikes
Everything
Work Details
Zero
Work days: Rotational Shift
(Strict Timings)
Senior Collection Executive in
Noida
Back Office Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 10 Sep 2020
Likes
Management so rud and spoken tell a lie
Dislikes
Work environment worst.
Work Details
It was a bed experience in do work with fusion bpo
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Finance Executive in
Mohali
Bank Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 25 Jan 2020
Likes
Good
Dislikes
Nice
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Cheif Financial Officer in
Kolkata
Finance Department
1.0
Overall Rating
1.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 09 Dec 2018
Likes
Fusion BPO has offices in 7 countries. Their promoters are based in US. The Kolkata office basically services the US/Canada office and thus most of the work happens in US timezone. Fusion has grown mostly inorganically which means there are no uniform policies and processes. It basically affords tremendous scope for improvement
Dislikes
Fusion BPO is basically a family run business and the key positions are either occupied by family members who do not possess necessary skills to justify the position or by those who appease the promoters. I felt that work or the value brought to the business was less important compared to the policy of appeasement of the promoters. I would not recommend Fusion BPO to a true professional. If you can live with appeasement, then you may have a future in this company. Job security seems to be least important to the promoters......Read More
Work Details
The work can be exciting however you get bogged down by typical issues found in family run businesses. I felt suffocated in the initial stages itself. Most of the decisions are taken by the promoters themselves.
Work timings: Strict Timings
Assistant Auditor in
Chandigarh
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 31 Dec 2019
Overall Rating
Other Fusion CX Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Team Lead in
Kolkata
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 12 Jan 2025
Likes
nothing is good except salary that too isnt as per industry standard
Dislikes
Apart from stinking washrom like public toilets broken chairs and dirty workspace which has not been renovated for years you have to work with toxic and most uncultured uneducated reporting manager 'Syed Shirin Shah' who will make your life hell with her cruel and nasty words which you would not even want to use on your enemies. shewill treat you as your servant and not as an employee. you will not be given the basic respect you deserve as a human being. you will be humiated infront of your entire team members/ clients that too in daily basis even when you are not at fault....Read More
Csa Analyst in
Kolkata
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
1.0
Work-Life Balance
posted on 06 Jan 2025
Likes
They trained you well for doing their job. Senior colleagues are helpful to you. Salary is credited in exact date of every month & so that salary slip also. Work environment is average.
Dislikes
In Fusion BPO, there are so many process. I've worked for one process & now I'm writing about this process.
I've worked for 2 years and 10 months. But in this 2 years a single penny is not increased in salary. There is no increment. In case of promotion they will promote as per their priority. Some TL's are good there, but some aremore than worst. Some TL's behaviour is not good. They didn't want to take you leave as per your need. Now coming to the office timing. Office timing was 10-7pm. They wanted you to be in the office at sharp 10 am. But in case of logout they will not let you logout in sharp 7pm, they dragged the time to 8-8.30 pm. For that max people faces issues in transportation while going to home....Read More
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Kolkata
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 14 Dec 2024
Likes
If I had to mention one thing what I like about this company it would be the tea stall outside the office where I spent five peaceful minutes once. My advice: if you value your life and career please don’t join this company (:
Dislikes
the experience with this company is disheartening. They they have absolutely no work life balance or team management skills (team lead or managers). They don’t even know how to handle employees, manage shrinkage, making teams they also don’t even know what is team building activity they should learn about these things, the office politics toxic work environment created by the team leads and managers, also some senior employees. There is a no recognition or appreciation for those employee who put in their best effort-appreciation seems like an alien concept for them xdd...Read More
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Support Associate in
Durgapur
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 04 Dec 2024
Likes
I am thrilled to share my outstanding experience with Fusion CX. Their cutting-edge customer experience solutions have revolutionized the way we interact with our customers.
From the initial consultation to the implementation and ongoing support, the Fusion CX team has been exceptional. Their expertise, professionalism, and dedication to delivering top-notch results have been impressive.
The solutions provided by Fusion CX have enabled us to streamline our customer engagement processes, resulting in significant improvements in customer satisfaction and loyalty. Their technology is user-friendly, scalable, and integrates seamlessly with our existing systems.
I highly recommend Fusion CX to any organization seeking to elevate their customer experience. Their innovative solutions, combined with their exceptional service, make them an invaluable partner for businesses looking to thrive in today's competitive market....Read More
Dislikes
Nothing for now
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Quality Analyst in
Kolkata
Full Time
·
Business Process Quality Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
4.0
Work-Life Balance
posted on 29 Nov 2024
Likes
The manager is supportive. No too much pressure.
Dislikes
1. Low salary
2. Stop the incentive without any reason
3. No job security.Anyday anytime they can ask to leave.
4. No matter what is your post, you have to do anything like IT work, business analysis etc
5. Third class management team.
6. No one help you from the HR team.
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Team Leader in
Howrah
Full Time
·
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 12 Nov 2024
Likes
Nothing
Dislikes
Salary issues you will not get as much as your work
There is no work life balance you need to work on off days as well
There is no leave
Ac off on running process shift end at 7 ac off at 6
No one care for you or agent
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
HR Executive in
Howrah
Full Time
·
Recruitment & Talent Acquisition Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 06 Nov 2024
Likes
Great place to work. Management is very supportive and there is huge growth prospect as well. I myself is an IJP promoted and enjoying my new responsibilities as a recruiter. I am thankful to the management for giving me this opportunity.
Dislikes
Nothing
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Team Lead Operations in
Howrah
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Nov 2024
Likes
I've had the absolute pleasure of working with Fusion for 2 years and I can confidently say it's been an exceptional experience. The team's professionalism, expertise, and dedication to delivering top-notch results are unparalleled. Also everyone very supportive and there are a great work ambience.
Dislikes
Nothing
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Team Lead Operations in
Howrah
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Nov 2024
Likes
A well-organized and efficient office with a professional and welcoming atmosphere. The HR team is exceptionally supportive, fostering a positive work culture and ensuring smooth operations. Team leaders and managers are approachable, offering guidance and encouragement that boosts productivity. The collaborative spirit across all departments makes work both enjoyable and effective. Highly recommend for a rewarding work environment!...Read More
Dislikes
There's nothing to dislike here
Work Details
Work days: Monday to Friday
(Strict Timings)
Subject Matter Expert Specialist in
Kolkata
Full Time
·
Operations Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Nov 2024
Likes
Fusion is a good company.The work environment is good,all are very supportive,team leader,manager.It is very supportive company in regarding of all the things. I like working in this company
Dislikes
Nothing
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
People also ask about Fusion CX's Corporate Finance Executives
How is Fusion CX to work for?
Fusion CX is rated 2.0 out of 5, based on 1 reviews by employees on AmbitionBox.
Fusion CX is known for Salary & Benefits which is rated at the top and given a rating of 3.0. However, Company culture is rated the lowest at 1.0 and can be improved. To know first hand how it is like to work at Fusion CX read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Fusion CX?
According to AmbitionBox ratings, Fusion CX employees rate its salary and benefits as 3.0 out of 5. You can know more about Fusion CX Salaries at AmbitionBox
How is the work culture at Fusion CX?
Work culture is rated 1.0 at Fusion CX by 1 employees. While job security is rated 1.0 and work-life balance is rated 2.0 at Fusion CX. Read detailed reviews by employees of Fusion CX on AmbitionBox.