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Firstsource Solutions

Compare

3.7

based on 4.4k Reviews

Filter reviews by

Firstsource Solutions Senior Customer Service Associate Reviews

Updated 30 Jan, 2025

Overall Rating

3.7/5

based on 228 reviews

Rating distribution

95 (41.7%)

66 (28.9%)

34 (14.9%)

15 (6.6%)

18 (7.9%)

Category Ratings

3.9

Job security

3.7

Company culture

3.6

Work-life balance

3.6

Work satisfaction

3.5

Skill development

3.0

Salary

2.9

Promotions

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

76% employees reported

Rotational Shift

43% employees reported

Flexible timing

66% employees reported

No travel

60% employees reported

View more detailed insights

Gender based rating

3.9

Rated by Women

56 reviews

3.7

Rated by Men

162 reviews

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Top Mentions in Firstsource Solutions Senior Customer Service Associate Reviews

228 reviews found

Sort by: Popular

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 08 Aug 2024

Likes

All okay

Dislikes

Graveyard shift with one way cab facility and bonus in festival

Salary - Poor
Work satisfaction - Poor
Work-life balance - Poor

Senior Customer Service Associate in Chennai

Full Time

Sales Support & Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Dec 2024

Likes

Yes my first MNC organisation is first to solution at Private Limited and my precious memory able work balance company is most my favourite thank you so much for 3 years I am working the organisation I am very proud to say thank you so much

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to say but employee salary always rather than ok but get more salary is very effectively working the employees that's a my way of Thinking thank you

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

IT Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 28 Aug 2024

Likes

Nothing much very bad experience.

Dislikes

Worst👎 washroom un tidy, lifts services is very risky, no safety for employees vehicles, Terrible shift timings, no increment, horrible work pressure😖, the most important process HR reckless and fit for nothing specially ( Ayushi Singhania)

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Associate in Mumbai

Full Time

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 Aug 2024

Likes

Great company I miss it, I had to resign due to servical spondylitis. I'm fine now would like to come back.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I worked for 9 years I wish never fell sick. The management at that time did not allow me to rest but overall First source is an awesome company. I would love to join again.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Associate in Bangalore / Bengaluru

Full Time

Other Hospital Staff Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 01 Jun 2024

Likes

Nothing. Literally nothing. Idiots gets promoted by licking shoes.

Dislikes

Everything. Outcome of your work will be decided by the management, not your hardwork and they will humiliate you.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Associate in Bangalore / Bengaluru

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 30 Jan 2025

Likes

Good

Dislikes

Salary hike only 1K

Senior Customer Service Associate in Chennai

Full Time

Health Informatics Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

4.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 25 Jan 2025

Likes

Skill development - Good

Dislikes

Salary - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Firstsource Solutions.

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations - Other Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 07 Jan 2025

Likes

Good Team members

Salary - Excellent
Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

No cab facility

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Senior Customer Service Associate in Bangalore / Bengaluru

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 Jan 2025

Likes

. A good company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Senior Customer Service Associate in Mumbai

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 21 Dec 2024

Likes

Non monitored breaks. Even if u came late because of some valid reason or exceed breaks there is no harm.

Salary - Excellent
Skill development - Excellent
Job security - Good
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Senior Customer Service Associate in Mumbai

Full Time

Back Office Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

1.0

Skill development

5.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 20 Dec 2024

Likes

Job security

Job security - Excellent

Dislikes

Salary and promotions

Salary - Bad
Skill development - Bad
Promotions - Bad

Senior Customer Service Associate in Chennai (working remotely)

Full Time

Other Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 15 Dec 2024

Likes

Good Experience and learn more.

Skill development - Good
Job security - Good
Promotions - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Senior Customer Service Associate in Bangalore / Bengaluru

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 Dec 2024

Likes

Work environment is excellent

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Rotational shifts and split week offs

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Associate in Chennai (working remotely)

Full Time

Healthcare & Life Sciences - Other Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 20 Nov 2024

Likes

TL's and Manager are very friendly and I like my process.

Job security - Excellent
Work satisfaction - Excellent
Work-life balance - Excellent

Dislikes

Work from home

Salary - Poor

Senior Customer Service Associate in Bangalore / Bengaluru

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 15 Nov 2024

Likes

Teammates

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Back to back calls

Senior Customer Service Associate in Bangalore / Bengaluru

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

2.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 27 Sep 2024

Likes

Work culture, salary on time with very good incentives. You can Earn incentives more than salary💰💰

Salary - Excellent
Skill development - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Job security is based on your monthly performance.

Job security - Poor

Senior Customer Service Associate in Chennai

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

2.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Sep 2024

Likes

Good

Salary - Good
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Much not better for Appraisal

Promotions - Poor

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

1.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

1.0

Work-life balance

posted on 17 Sep 2024

Likes

Work space and work culture is too good

Skill development - Good
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

No job security and salary issues

Job security - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Associate in Chennai

Full Time

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 24 Aug 2024

Likes

Way of treating the employee's

Job security - Good
Work-life balance - Good

Dislikes

Kind security

Promotions - Poor
Company culture - Bad

Senior Customer Service Associate in Mumbai

Full Time

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Salary

5.0

Skill development

5.0

Job security

1.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Aug 2024

Likes

Culture

Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Salary, appraisal, growth, politics, promotion

Salary - Bad
Promotions - Bad

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AmbitionBox has 228 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ...Read more