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Cogent E Services

Compare

based on 2.8k Reviews

Filter reviews by

Cogent E Services Customer Service Executive Reviews

based on 196 reviews

Updated 21 Jan, 2025

Overall Rating

3.0/5

How AmbitionBox ratings work?

Category Ratings

3.0

Skill development

2.8

Company culture

2.8

Salary

2.8

Work-life balance

2.8

Work satisfaction

2.7

Job security

2.6

Promotions

Top Mentions in Cogent E Services Customer Service Executive Reviews

196 reviews found

Sort by: Popular

Customer Service Executive in Noida

Whirlpool Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 05 Jun 2021

Likes

Nothing is good in cogent company.

Dislikes

This company is not good for making the career and this company is totally bad, they always cut the salary and they are not giving good salary to the person. Please don't join this kind of company.

Salary - Bad
Skill development - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Bad

Work Details

I was working with whirlpool company and I was getting many calls to updates in CRM.

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Executive in Thane

Full Time

·

Back Office Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

3.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 26 Sep 2024

Likes

Salary comes pn time

Dislikes

Everything there is no increment no festival celebration they have only 7 holiday that also they didn't give employee have to work on holiday also and there is huge issue in there attendance

Salary - Poor
Skill development - Bad
Job security - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

What people are saying about Cogent E Services

View All

Cogent E Services

Seeing Job in quality domain

I hope you’re doing well! I wanted to reach out to let you know that I am actively exploring job opportunities in the Quality Analyst domain, particularly at the Senior Associate or Lead Associate level. If you come across any openings or opportunities that align with my experience, I would greatly appreciate it if you could let me know or connect me with the right contacts. Thank you for your support!

Got a question about Cogent E Services?

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Customer Service Executive in Mumbai

Full Time

·

General Insurance Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 17 May 2024

Likes

I like the security the office environment the colleague

Skill development - Good
Job security - Good

Dislikes

They don’t give break on time they don’t provide our own paid leave whenever we want they don’t give any appraisal they want we to do work on festival but they don’t pay extra nor they provide any gifts to us and after 1.5 years also they don’t provide any internal promotion.

Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Noida

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Jan 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work days: Monday to Saturday (Flexible Timings)

Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Customer Success, Service & Operations - Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

4.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 19 Jan 2025

Likes

Nothing

Job security - Good

Dislikes

Work culture and management

Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Executive in Noida

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

5.0

Skill development

2.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 07 Jan 2025

Likes

Salary

Skill development - Excellent

Dislikes

You will not get promote because manager has girlfriend

Job security - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor

Customer Service Executive in Noida

Full Time

·

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 28 Dec 2024

Likes

Nothing

Dislikes

They use our leave without our consult, no festival enjoy

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

You are reading trusted reviews. Keep reading to find out more about Cogent E Services.

Customer Service Executive in New Delhi

Full Time

·

Customer Success, Service & Operations - Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 22 Dec 2024

Likes

Nothing to be liked

Dislikes

Everything

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

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Customer Service Executive in Noida

Full Time

·

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 28 Nov 2024

Likes

Beleive it or not there is nothing likeable until unless you are a fresher.

Dislikes

So much to talk especially the manager most pathetic person i have met...you will get to know once you have joined. Believe me.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Executive in Noida

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

3.0

Job security

4.0

Promotions

5.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 21 Nov 2024

Likes

Yes i want rejoin this company

Salary - Good
Skill development - Excellent
Promotions - Good
Work satisfaction - Excellent
Work-life balance - Good

Dislikes

manegement

Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Customer Success, Service & Operations - Other Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 18 Nov 2024

Likes

Friends

Dislikes

Partiality all are selfish mad

Salary - Poor
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Executive in Mumbai

Full Time

·

Customer Success, Service & Operations - Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 06 Nov 2024

Likes

Nothing

Dislikes

Company policy was worst

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Executive in Mangaluru

Full Time

·

Customer Success, Service & Operations - Other Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 26 Oct 2024

Likes

Skill development

Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Promotion requirements very friendly environment

Work Details

Work timings: Strict Timings

Customer Service Executive in Noida

Full Time

·

Marketing Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Oct 2024

Likes

All the team are very helpfull Management and hr was very good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Always system problem it doesn't work good

Customer Service Executive in Noida

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 04 Oct 2024

Likes

Salary is timely credited and working hours are most of the time fixed

Salary - Excellent
Skill development - Good
Work-life balance - Good

Dislikes

No promotion till 2 years and salary incriminant is almost negligible

Promotions - Poor

Customer Service Executive in New Delhi

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

3.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 03 Oct 2024

Likes

Not good at all

Dislikes

The culture and policies

Salary - Poor
Skill development - Bad
Job security - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Customer Success, Service & Operations - Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

4.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 01 Oct 2024

Likes

Process

Skill development - Good

Dislikes

Management is not good

Salary - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Executive in Noida

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

3.0

Job security

4.0

Promotions

3.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 27 Sep 2024

Likes

HR support and ER support

Salary - Good
Skill development - Excellent
Promotions - Good
Company culture - Excellent

Dislikes

Someone

Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 27 Sep 2024

Likes

I got the best colleagues.... And it was my first company I enjoyed alot working there but didn't get any appraisal

Work-life balance - Good

Dislikes

No appraisal, no promotion Nothing.... After working for almost 3 years .....

Salary - Poor
Skill development - Poor
Promotions - Bad

Customer Service Executive in New Delhi

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

2.0

Skill development

2.0

Job security

4.0

Promotions

3.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 05 Sep 2024

Likes

Not satisfied with work culture

Promotions - Good
Company culture - Good

Dislikes

Not satisfied with work culture

Salary - Bad
Skill development - Poor
Job security - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

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People also ask about Cogent E Services's Customer Service Executives

How is Cogent E Services to work for?

Cogent E Services is rated 3.0 out of 5, based on 196 reviews by employees on AmbitionBox. Cogent E Services is known for Skill development which is rated at the top and given a rating of 3.0. However, Career growth is rated the lowest at 2.6 and can be improved. To know first hand how it is like to work at Cogent E Services read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at Cogent E Services?

According to AmbitionBox ratings, Cogent E Services employees rate its salary and benefits as 2.8 out of 5. You can know more about Cogent E Services Salaries at AmbitionBox

How is the work culture at Cogent E Services?

Work culture is rated 2.8 at Cogent E Services by 196 employees. While job security is rated 2.7 and work-life balance is rated 2.8 at Cogent E Services. Read detailed reviews by employees of Cogent E Services on AmbitionBox.

Is work from home available in Cogent E Services?

According to AmbitionBox, 9% Cogent E Services employees work from home permanently (based on 21 AmbitionBox reviews in last 6 months).

Tell us how to improve this page.

Cogent E Services Customer Service Executive Reviews by Locations

Cogent E Services Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 196 Cogent E Services reviews submitted by Cogent E Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Cogent E Services is the right company for you. 61% ...Read more

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Cogent E Services Customer Service Executive Reviews

Work Policy for Cogent E Services Customer Service Executive

i

based on 21 reviews in last 6 months

Work from office

91%

Permanent work from home

9%

Gender Based Ratings for Cogent E Services Customer Service Executive

based on 182 reviews

Rated 3.0 for Skill development and 3.0 for Work satisfaction

Rated 3.0 for Skill development and 2.9 for Work-life balance

Working Days for Cogent E Services Customer Service Executive

based on 196 reviews

Rotational Shift

61%

Monday to Saturday

22%

Other

8%

Monday to Friday

5%

Alternate Saturday off

4%

Work Timings for Cogent E Services Customer Service Executive

based on 196 reviews

Flexible timing

Strict (9am - 6pm)

Strict (10am - 7pm)

50%

19%

6%

25% employees reported other strict timings

Shift Timings for Cogent E Services Customer Service Executive

based on 196 reviews

Day shift

Night shift

93%

7%

Business Travel for Cogent E Services Customer Service Executive

based on 196 reviews

No travel

66%

Within city

27%

Within country

5%

International travel

2%

Cogent E Services Customer Service Executive Salary

based on 604 salaries

₹1 L/yr - ₹4.4 L/yr

22% less than the average Customer Service Executive Salary in India

View more details

Employee Benefits for Cogent E Services Customer Service Executive

Office cab/shuttle

1 total response

Health insurance

4 total responses

Office gym

1 total response

Job/Soft skill training

12 total responses

+2 more benefits

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