Cogent E Services Customer Service Executive Reviews
based on 192 reviews
Updated 28 Nov, 2024
Overall Rating
3.1/5
How AmbitionBox ratings work?
Category Ratings
3.0
Skill development
2.8
Work Satisfaction
2.8
Work-Life balance
2.8
Company culture
2.8
Salary & Benefits
2.7
Job Security
2.6
Promotions/Appraisal
Cogent E Services is rated
3.1 out of 5 stars on
AmbitionBox, based on 192 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Cogent E Services is rated
3.1 out of 5 stars on
AmbitionBox, based on 192 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Cogent E Services Customer Service Executive Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
192 reviews found
Sort by:
Popular
Customer Service Executive in
Mangaluru
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 08 May 2022
Likes
People can only for experience and salary...management is worst ever.
Dislikes
Worst management, targets and rotation iona shifts according to their will. No good facilities. No proper rules and regulations, having lots of partiality between agents from team leaders
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Apex tower 3 floor
Full Time
·
Apex tower Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 25 May 2022
Likes
A Good Envieronment And Good Peoples And I one thing i like the most if we Join Office every people give respect and a good vibe !
Dislikes
One thing i disliked in the office that is sallary because we can't adjust the lifestyle
Work Details
Work policy:
If You have Some isues To Can't Attend thw office so you will do work from home otherwise its like daily work
Non voice process in customer executive Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 28 Aug 2022
Likes
I like only one thing the salary credited on time
Dislikes
They provide target on every work criteria
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Customer Service Executive in
Noida Sector 62
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 02 Feb 2023
Likes
Average Company
Dislikes
Promotion issues
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Noida sector -63
Full Time
·
Customer Service Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 29 Nov 2022
Likes
There is supportive management in cogent.
Dislikes
Nothing's
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
C-100, sec 64, Noida
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 19 May 2022
Likes
Trust me there is nothing positive bout this company.
Dislikes
Dam! dirty politics can be seen all arround.
#Nepotism #worst_manegement.
If you are looking for a job - please don't go to cogent-e-servics ever.... #personal experience.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Bangalore Rural
CSA Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 01 Jan 2021
Likes
I like my colleagues around me, they are very supporting.
Dislikes
Some TLs are very worst.
They behave like they are God.
And the senior HR she don't have any idea how to talk to an agent,very rude and proudy kind of head.
Work Details
It was good ,I learn a lot of things but managing people in this organization is full of politics.they always talk shit.
Don't know how to behave.
Work timings: Strict Timings
Work related travel:This is a desk job.
You are reading trusted reviews. Keep reading to find out more about
Cogent E Services.
Customer Service Executive in
C-121 sector 63 Noida
Good environment safe for girls and mentors are so supportive
Dislikes
There is nothing which i dislike people is so supportive but there is no lift in company .
Work Details
It was very good
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Noida
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 07 Aug 2022
Likes
Very bad company in the market
Dislikes
There is nothing to like
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
What Department
3.0
Overall Rating
3.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 09 Mar 2022
Likes
Everything depends on your mindset and personality. If you have a strength that you can perform best and get a promotion in 3 to 6 months.
Dislikes
I didn't like cogent, but I like the outbound process, perhaps I am not capable to do that work, or this is a wrong place where I am.
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Customer Service Executive in
Noida
Sales Support & Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 11 Apr 2022
Likes
Worst organization
Management don't have sense to solve employees problem.
Dislikes
From entry to exit , everything is worst in cogent
Work Details
I was mentally harassed by management
Work days: Rotational Shift
(Strict Timings)
Customer Service Executive in
Bangalore Rural
Customer Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 19 May 2021
Likes
Nothing is good here
Dislikes
Worst company
Work Details
Worst
Work days: Rotational Shift
(Flexible Timings)
Customer Service Executive (working remotely)
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 13 Feb 2023
Likes
Very friendly with all the workers
Dislikes
I don't like the contract which will end in 6 months
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Bangalore / Bengaluru
CSR & Sustainability Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 19 Apr 2022
Likes
Awsome place for startup
Dislikes
Awsome place for startup
Work Details
Awsome
Work days: Rotational Shift
Work related travel:This is a desk job.
Customer Service Executive in
Uttrapradesh
Meerut Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 11 Jul 2021
Likes
Cogent is really good for students , and for those who want to get an experience of BPO sector. I like working their , Delhi circle and Team leader Monu sir is really great person who knows how to deal with employees.
job is completely secure until you yourself don't want to leave, and obviously don't do much mistakes otherwise you will be cicked off.
Dislikes
salary is bit low , and career growth is also less.
Work Details
overall work life is good. but some may not find it good
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Executive in
Bangalore Rural
IT Support Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 22 Sep 2021
Likes
Work from home they have given
Dislikes
sales pressure,there is no job security , Fully pressure back to back calls
Work Details
They treat employee as a slave no leaves @all worst working atmosphere
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Kalyan / Dombivli
Business Process Outsourcing Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 27 May 2022
Likes
Nothing to mention...
Dislikes
politics, bad evniroment, arrogant management
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mangaluru
Financial Services Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 25 Oct 2021
Likes
Teammates are supportive, rotational shifts.
Dislikes
Worst Management doesn't address our issues, unnecessary deduction of salary, without pre-notice changing process.
Work Details
Overall experience is very bad no good cafeteria.
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
People also ask about Cogent E Services's Customer Service Executives
Is Cogent E Services a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.1 out of 5 from over 192 employee reviews, it's clear that most customer service executives have an average experience working at Cogent E Services. Skill development holds the highest rating at 3.0, while career growth is rated the lowest amongst all factors at 2.6. Read reviews about skill development and career growth on AmbitionBox.
Does Cogent E Services pay their Customer Service Executives well?
According to AmbitionBox reviews, Cogent E Services customer service executives rate their salary and benefits at 2.8 out of 5, based on 192 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Cogent E Services's customer service executives salaries here and to read reviews specifically about salary and benefits at Cogent E Services for customer service executives, click here.
How is the work culture at Cogent E Services for Customer Service Executives?
Work culture at Cogent E Services for customer service executives is rated 2.8 out of 5 by 192 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at Cogent E Services for customer service executives, click here.
How is the job security at Cogent E Services for Customer Service Executives?
Based on 192 reviews on AmbitionBox, Cogent E Services's customer service executives rate job security at 2.7 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Cogent E Services. To read reviews about job security at Cogent E Services for customer service executives, click here.
Is work from home available to Customer Service Executives at Cogent E Services?
According to AmbitionBox, 12% of Cogent E Services's customer service executives work from home permanently, 84% work from the office, and 4% follow a hybrid model, based on 25 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at Cogent E Services for customer service executives, click here.
Tell us how to improve this page.
Cogent E Services Customer Service Executive Reviews by Locations