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Cogent E Services

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3.3

based on 2.7k Reviews

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Cogent E Services Customer Service Executive Reviews

based on 192 reviews
Updated 28 Nov, 2024

Overall Rating

3.1/5
How AmbitionBox ratings work?

Category Ratings

3.0

Skill development

2.8

Work Satisfaction

2.8

Work-Life balance

2.8

Company culture

2.8

Salary & Benefits

2.7

Job Security

2.6

Promotions/Appraisal

Top Mentions in Cogent E Services Customer Service Executive Reviews

192 reviews found

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Top trending discussions

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Career Growth
2w (edited)
effortlesswinner
·
ex -
Smarten Spaces
Need help in deciding from the following offers
I have the following offers: 1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus Position - manager 2. Infinite computer solutions - 30 lpa fixed 3. Deloitte - Still negotiating trying for 30-35 lpa I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year. Please let me know your insights. Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.
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More about working at Cogent E Services

People also ask about Cogent E Services's Customer Service Executives

Is Cogent E Services a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.1 out of 5 from over 192 employee reviews, it's clear that most customer service executives have an average experience working at Cogent E Services. Skill development holds the highest rating at 3.0, while career growth is rated the lowest amongst all factors at 2.6. Read reviews about skill development and career growth on AmbitionBox.
Does Cogent E Services pay their Customer Service Executives well?
According to AmbitionBox reviews, Cogent E Services customer service executives rate their salary and benefits at 2.8 out of 5, based on 192 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Cogent E Services's customer service executives salaries here and to read reviews specifically about salary and benefits at Cogent E Services for customer service executives, click here.
How is the work culture at Cogent E Services for Customer Service Executives?
Work culture at Cogent E Services for customer service executives is rated 2.8 out of 5 by 192 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at Cogent E Services for customer service executives, click here.
How is the job security at Cogent E Services for Customer Service Executives?
Based on 192 reviews on AmbitionBox, Cogent E Services's customer service executives rate job security at 2.7 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Cogent E Services. To read reviews about job security at Cogent E Services for customer service executives, click here.
Is work from home available to Customer Service Executives at Cogent E Services?
According to AmbitionBox, 12% of Cogent E Services's customer service executives work from home permanently, 84% work from the office, and 4% follow a hybrid model, based on 25 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at Cogent E Services for customer service executives, click here.

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Cogent E Services Customer Service Executive Reviews by Locations

Cogent E Services Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 192 Cogent E Services reviews submitted by Cogent E Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Cogent E Services is the right company for you. 61% ...of employees reported the working days at Cogent E Services as Rotational Shift. 51% employees reported the work timings at Cogent E Services as Strict timing. Read more

Work Policy for Cogent E Services Customer Service Executive

i
Workplace policy may vary based on Department, Designation and Location.

based on 25 reviews in last 6 months

Work from office

Work from office

84%
Permanent work from home

Permanent work from home

12%
Hybrid

Hybrid

4%

Other hybrid work policies

4%

Gender Based Ratings for Cogent E Services Customer Service Executive

based on 178 reviews
3.2
Rated by 60 Women

Rated 3.1 for Work Satisfaction and 2.9 for Skill Development

women
3.1
Rated by 118 Men

Rated 3.1 for Skill Development and 2.9 for Work-Life Balance

men

Working Days for Cogent E Services Customer Service Executive

based on 192 reviews
Rotational Shift
61%
Monday to Saturday
22%
Other
8%
Monday to Friday
5%
Alternate Saturday off
4%

Work Timings for Cogent E Services Customer Service Executive

based on 192 reviews
Flexible timing
Strict (9am - 6pm)
Strict (10am - 7pm)
49%
19%
6%
26% employees reported other strict timings

Shift Timings for Cogent E Services Customer Service Executive

based on 192 reviews
Day shift
Night shift
93%
7%

Business Travel for Cogent E Services Customer Service Executive

based on 192 reviews
No travel
66%
Within city
27%
Within country
5%
International travel
2%
Cogent E Services Customer Service Executive Salary
based on 585 salaries
₹1 L/yr - ₹4.4 L/yr
21% less than the average Customer Service Executive Salary in India
View more details
Employee Benefits for Cogent E Services Customer Service Executive
cab
Office cab/shuttle
1 total response
healthInsurance
Health insurance
4 total responses
officeGym
Office gym
1 total response
softskill
Job/Soft skill training
12 total responses
+2 more benefits
Compare Cogent E Services with

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