Teleperformance Associate CRM Interview Questions and Answers

Q1. Go through your resume.
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Q2. Tell me about your family.
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Q3. Talk about your degree life.
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Q4. Talk about transportation.
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Q5. How long do you work with us.
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There is an online aptitude test that covers English grammar & passage reading skills, quant, and logical reasoning, communications skills, email writing skills, etc. The test is quite easy we need to be focused and answer the questions quickly.

Q1. Tell me about yourself.
Ans. 
I am a dedicated and experienced Senior Process Associate with a strong background in process improvement and team management.
• Over 5 years of experience in process improvement and optimization

• Skilled in team management and leadership

• Proficient in data analysis and reporting

• Strong communication and interpersonal skills

• Certified in Lean Six Sigma
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Q2. Tell me about your previous job profile.
Ans. 
I was responsible for managing end-to-end process operations and ensuring efficiency in workflow.
• Managed team of associates to meet daily production targets

• Analyzed process data to identify areas for improvement

• Implemented new strategies to streamline operations and reduce errors
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Q3. Why did you leave your previous organization?
Ans. 
Seeking new challenges and opportunities for growth.
• Looking for career advancement

• Desire for new challenges

• Seeking better work-life balance
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Q4. What is your current CTC?
Ans. 
My current CTC is INR 6,00,000 per annum.
• My current CTC is INR 6,00,000 per annum.

• I am currently earning INR 50,000 per month.

• My total compensation package is INR 6 lakhs per year.
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Q5. What is your expected salary?
Ans. 
My expected salary is negotiable and based on the responsibilities and opportunities offered by the position.
• My expected salary is flexible and open to discussion.

• I am looking for a competitive salary that reflects my skills and experience.

• I am open to considering benefits and opportunities for growth in addition to salary.
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Q1. Go through your profile including your work profile.
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Q2. What do you know about insurance and tell us the different types of it?
Ans. 
Insurance is a form of risk management that provides financial protection against unforeseen events. There are various types of insurance available.
• Types of insurance include life insurance, health insurance, auto insurance, home insurance, and travel insurance.

• Life insurance provides a payout to beneficiaries upon the insured's death.

• Health insurance covers medical expenses and treatments.

• Auto insurance protects again...read more
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Q3. When & why did you leave your previous organization?
Ans. 
I left my previous organization in order to pursue new opportunities for growth and development.
• Opportunity for career advancement

• Seeking new challenges

• Change in industry focus

• Relocation to a different city

• Better work-life balance
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Q4. Why should we hire you?
Ans. 
I have the relevant experience, skills, and dedication to excel in this role.
• I have X years of experience in process management and have consistently met or exceeded targets.

• I am proficient in using various tools and software to streamline processes and improve efficiency.

• I am a quick learner and adapt well to new environments, ensuring a smooth transition into the role.

• I am highly organized, detail-oriented, and have ...read more
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Q5. Are comfortable with permanent night shift?
Ans. 
Yes, I am comfortable with permanent night shifts.
• I have previous experience working night shifts and have adjusted well to the schedule.

• I understand the importance of maintaining a healthy work-life balance, even when working night shifts.

• I am willing to adapt my lifestyle and routines to accommodate working during the night.

• I am aware of the potential challenges of working night shifts, such as sleep disruption, and
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Q6. What is your current salary & what is your expected salary?
Ans. 
I am currently earning $50,000 annually and my expected salary is $60,000.
• Current salary: $50,000 annually

• Expected salary: $60,000 annually
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Q7. Do you have any questions for us? if not then HR will share your feedback from us.
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Q1. What is yours favorite place?
Ans. 
My favorite place is a secluded beach with crystal clear waters and white sandy shores.
• Secluded beach

• Crystal clear waters

• White sandy shores
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Q2. What do you know about customer care
Ans. 
Customer care involves providing assistance and support to customers before, during, and after a purchase.
• Customer care focuses on meeting the needs and expectations of customers

• It involves listening to customer concerns and resolving issues in a timely manner

• Building relationships with customers to ensure satisfaction and loyalty

• Providing product information, assistance, and guidance to customers

• Handling customer inqu...read more
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Q3. Self introduction
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Q4. What is bpo.Why you want to work with
Ans. 
BPO stands for Business Process Outsourcing. I want to work in BPO because of the opportunities for growth, exposure to different industries, and development of communication skills.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• Working in BPO provides opportunities for career growth and advancement, a...read more
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What type of weather you like

Q1. Tell me about your experience
Ans. 
I have over 5 years of experience in business development, including identifying new opportunities, building relationships, and closing deals.
• Identifying new business opportunities through market research and networking

• Building and maintaining relationships with clients and partners

• Negotiating and closing deals to drive revenue growth

• Developing and implementing strategic plans to expand business reach

• Analyzing market t
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Q2. How willing you contribute to the company
Ans. 
I am highly willing to contribute to the company and go above and beyond to help achieve its goals.
• I am always eager to take on new tasks and responsibilities

• I actively seek out opportunities to improve processes and contribute innovative ideas

• I am a team player and enjoy collaborating with colleagues to achieve success
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Q1. Tell me about your collage
Ans. 
I attended XYZ College where I studied Business Administration and graduated with honors.
• Studied Business Administration

• Graduated with honors

• Participated in various extracurricular activities
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Q2. Tell me avout your family
Ans. 
I come from a close-knit family of five, including my parents, older sister, and younger brother.
• My parents have always been supportive of my career choices and have instilled in me the values of hard work and perseverance.

• My older sister is a successful lawyer who I look up to for guidance and advice.

• My younger brother is currently studying engineering and we share a close bond despite the age gap.
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Q1. What is depreciation
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Q2. What is working capital
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Q1. Tell about Bangalore
Ans. 
Bangalore is a vibrant city in southern India known for its pleasant climate, tech industry, and green spaces.
• Known as the Silicon Valley of India due to its thriving IT industry

• Home to many multinational corporations and tech startups

• Famous for its pleasant weather year-round

• Has a rich cultural heritage with historic landmarks and temples

• Known for its beautiful parks and gardens, such as Lalbagh Botanical Garden and C
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Q2. Talk on a topic
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Q1. Where u see yourself after 5 years
Ans. 
In 5 years, I see myself as a senior associate leading projects and mentoring junior team members.
• Advancing to a senior associate role

• Leading projects and teams

• Mentoring junior team members

• Continuing professional development through training and certifications
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Q2. Why u need this job
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Q1. Tell me something about yourself that's not on CV
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Q2. What are your expectations
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Q1. Test familiarity with MS office tools
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Q2. Test ability to work with Avaya
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Q1. Scenario specific call listening
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I was asked to read an article infront of the leadership team. They asked me questions about what I read.