Teleperformance Associate CRM Interview Questions and Answers

Q1. Introduction And hobbies
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Q2. Last organisation and work experience
Ans. 
I worked as a Senior Associate at XYZ Consulting firm for 3 years.
• Worked as a Senior Associate at XYZ Consulting firm

• Experience includes client management, project coordination, and team leadership

• Handled multiple projects simultaneously and ensured timely delivery

• Collaborated with cross-functional teams to achieve project goals
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Q1. Introduction about ourself
Ans. 
I am a dedicated and detail-oriented individual with a background in customer service and data entry.
• Customer service experience at XYZ Company for 2 years

• Proficient in data entry and Microsoft Office Suite

• Strong attention to detail and ability to multitask effectively
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Q2. Why do you want to join
Ans. 
I am passionate about process improvement and believe I can contribute positively to the team's goals.
• I have a strong background in process optimization and efficiency.

• I am eager to learn and grow in a dynamic work environment.

• I am excited about the opportunity to work with a talented team and contribute to the success of the organization.
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Q1. Lock box and ERA related questions
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Q2. Denial codes questions
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Q1. Passed all rounds
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Q2. Denied offer by HR
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Q3. Since i am not a local candidate
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Q4. 100% fraud company
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We must talk loud and boldly in front of some group of people to get noticed by the selecter

Q1. Self intro and ambition
Ans. Self intro is to be said as per the resume what you have screened to the selecter.
Answered by 03.DEEPAK KUMAR S
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Q2. Discuss about any topic the said
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Q1. Self introduction, roles and responsibilities in your previous organisation
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Q2. What is your current CTC
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Q3. What are your expectations
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They conducted aptitude test on cell phone itself, that too by sending links on WhatsApp, even typing test was done on cell phone.

They asked to join teams meeting via phone then n there and asked to type few words(like and essay) about "why we want to work in BPO? " And send that in the chat with in 10 minutes.

Q1. Walk me through your resume?
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Q2. Why do you want to work in a BPO?
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Q3. How would you handle a customer who is angry?
Ans. 
I would listen to the customer, empathize with their situation, remain calm, and offer a solution to address their concerns.
• Listen actively to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Remain calm and composed, avoiding any defensive or confrontational responses

• Apologize for any inconvenience caused and offer a solution to address their concerns

• Follow up wi...read more
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Q4. What is your typing speed?
Ans. 
My typing speed is 70 words per minute.
• I have been consistently typing at this speed for the past year.

• I have experience transcribing audio files and typing up reports quickly.

• I have taken typing tests online to verify my speed.

• I am comfortable using keyboard shortcuts to increase my efficiency.
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Q5. Why should we hire you?
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It was ok, easy not hard

Q1. It was ok, introduction, hobby, why should we hire you
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Q1. Tell me about yourself?
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Some basic calculations

Q1. Question related to your current work
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