Teleperformance Assistant Manager Operations Interview Questions and Answers

Q1. What is the team size you are handling?
Ans. 
I am currently handling a team of 15 members.
• Team size: 15 members

• Responsible for overseeing daily operations and ensuring team productivity

• Assigning tasks, providing guidance, and resolving any issues within the team
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Q2. How will you handle if a user is not performing?
Ans. 
I would address the issue by providing feedback, setting clear expectations, offering support and training, and if necessary, implementing a performance improvement plan.
• Provide constructive feedback to the user regarding their performance issues

• Set clear expectations and goals for improvement

• Offer support and training to help the user improve

• Implement a performance improvement plan if necessary, with regular check-ins...read more
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Q1. Explain your KRAs?
Ans. 
Key Result Areas (KRAs) are specific areas of responsibility that an individual is expected to focus on and deliver results in.
• Setting and achieving operational goals

• Ensuring smooth day-to-day operations

• Managing team performance and productivity

• Implementing process improvements

• Monitoring and analyzing key performance indicators (KPIs)
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Q2. What is your client’s SLA? How did you mange if by any chance you missed to met your SLA?
Ans. 
Client's SLA is 99.9% uptime. If missed, communicate with client, investigate root cause, and implement corrective actions.
• Client's SLA is 99.9% uptime

• Communicate with client immediately if SLA is missed

• Investigate root cause of SLA miss

• Implement corrective actions to prevent future SLA misses
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Random questions on aptitude

Q1. Professional work related questions
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Q2. Expertise in role
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Q1. Detailed description on JD
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Q2. Case studies along with core competencies questions
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Q1. A HR discussion which involves your brief explanation of past job, roles and responsibility. Also your reason for leaving etc. These are obvious interview situations. They also ask you the kind of tools yo...read more
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Q2. What made you think to change your job after X years of time with your current employer?
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Q3. What do you consider is the best thing about your role? How do you think it adds value to the work you are doing?
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Q1. They would ask you regarding your previous work role, company culture, things you did, teams management and scenarios to handle.
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Q1. Now comes the final part wherein they ask about the process related deep dives. Such as KPIs, driving the performance, data delivery to the client, security and privacy related situation, team dispute hand...read more
Ans. You have a female team-mate whome you are meeting with for some feedback and she starts crying. What would you do in that situation?
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Q2. Your KPIs are going down and you have a client call. You know your team has messed up the performance but you can't be negative with the clients. What are the options to showcase your best?
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Q1. Self introduction
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Q2. Previous roles and responsibilities
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Q3. Previous salary and salary expectations
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Q1. Self introduction
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Q2. Previous roles and responsibilities
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Q3. People management
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Q4. Attrition and shrinkage control
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Q5. CSAT calculation
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Q6. As a Assistant manager what will you do to improve the performance
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Q1. Self introduction
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Q2. Attrition and Shrinkage control
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Q3. People management
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Q1. They asking nature jobs based on our previous experience
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Q2. Explain about end to end activities?
Ans. 
End to end activities refer to the complete process from start to finish, involving all necessary steps and stakeholders.
• Includes planning, execution, monitoring, and closing of a project or task

• Involves coordination between different departments or teams

• Ensures all aspects of a process are completed successfully and efficiently

• Example: End to end activities in supply chain management involve procurement, production, d
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