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Teleperformance
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posted on 7 Feb 2025
I appeared for an interview in Aug 2024.
posted on 21 Jan 2024
Customer service is the provision of assistance and support to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, chat, or in-person.
Exa...
Customer service is the process of providing assistance and support to customers, while customer satisfaction is the measure of how happy and content customers are with the service they received.
Customer service involves addressing customer inquiries, resolving issues, and providing information.
Customer satisfaction is the result of a positive customer experience and meeting or exceeding customer expectations.
Customer ...
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posted on 11 Nov 2022
I applied via Walk-in and was interviewed before Nov 2021. There were 3 interview rounds.
posted on 2 May 2021
posted on 2 May 2021
posted on 19 Dec 2020
I applied via Walk-in and was interviewed in Nov 2020. There were 3 interview rounds.
posted on 28 Aug 2021
I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.
I remain calm, listen to their concerns, apologize for the inconvenience, and offer a solution.
Remain calm and composed
Listen actively to their concerns
Apologize for the inconvenience caused
Offer a solution to resolve the issue
Ensure customer satisfaction
Follow up to ensure the issue is resolved
posted on 8 Mar 2023
I applied via Approached by Company and was interviewed before Mar 2022. There were 3 interview rounds.
Logic test questions on grammar and math
posted on 31 Jan 2022
I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 5 interview rounds.
I prioritize the queries based on urgency and importance, and handle them one at a time.
Assess the urgency and importance of each query
Address the more urgent and important query first
Communicate with the customer about the situation and provide an estimated time for addressing the second query
Ensure that both queries are resolved satisfactorily
based on 2 interviews
Interview experience
based on 1 review
Rating in categories
Customer Care Executive
6.3k
salaries
| ₹0.9 L/yr - ₹7 L/yr |
Customer Service Executive
6.3k
salaries
| ₹1 L/yr - ₹6.5 L/yr |
Customer Service Associate
5.4k
salaries
| ₹0.9 L/yr - ₹4.2 L/yr |
Team Lead
3.4k
salaries
| ₹1.5 L/yr - ₹8 L/yr |
Senior Customer Service Executive
2.9k
salaries
| ₹1 L/yr - ₹5.5 L/yr |
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