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Engaged Employer

Teleperformance

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3.9

based on 30.4k Reviews

Video summary

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Teleperformance Technical Customer Support Executive Interview Questions and Answers

Updated 7 Feb 2025

Teleperformance Technical Customer Support Executive Interview Experiences

2 interviews found

Technical Customer Support Executive Interview Questions & Answers

Devisetty Achyuth

posted on 7 Feb 2025

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I appeared for an interview in Aug 2024.

Round 1 - One-on-one

(1 Question)

Q1. Good interview and best interview I have took.

Add your answer

Round 2 - Technical

(1 Question)

Q1. Chat assessment for non voice roles..

Add your answer

Round 3 - HR

(1 Question)

Q1. Personal questions and other to discuss about the perks and salaries.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for the chat assessment test for the non-voice process and approach the exam with confidence to secure the job. If you are seeking competitive compensation, consider joining this company.

Technical Customer Support Executive Interview Questions & Answers

RITIKA TUNGARIYA

posted on 21 Jan 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - HR

(2 Questions)

Q1. Tell me something about yourself

Add your answer

Q2. What is customer service

Ans.

Customer service is the provision of assistance and support to customers before, during, and after a purchase.

Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, chat, or in-person.
Exa...

Answered by AI

Add your answer

Round 2 - One-on-one

(1 Question)

Q1. Difference between customer service and satisfaction?

Ans.

Customer service is the process of providing assistance and support to customers, while customer satisfaction is the measure of how happy and content customers are with the service they received.

Customer service involves addressing customer inquiries, resolving issues, and providing information.
Customer satisfaction is the result of a positive customer experience and meeting or exceeding customer expectations.
Customer ...

Answered by AI

Add your answer

Top trending discussions

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Interview Tips & Stories

a senior software engineer

45 Days Into Notice & No Offers – What Should I Do?

I’m halfway through my 90-day notice period and have appeared for 5-6 interviews but haven’t cracked any yet. Should I keep pushing or consider withdrawing my resignation as a backup? How should I stay motivated and improve my interview performance? Looking for advice from those who've been in a similar situation!

Got a question about Teleperformance?

Ask anonymously on communities.

Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

HGS

Anonymous

posted on 29 Aug 2020

Interview Questionnaire

3 Questions

Q1. Tell something about yourself?

Add your answer

Q2. Your achievements that is relavent with the job role.

Add your answer

Q3. Why should we hire you?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident. that's it

Customer Care Executive Interview Questions & Answers

Conneqt Business Solutions

Anonymous

posted on 11 Nov 2022

I applied via Walk-in and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(2 Questions)

Q1. Tell me about your self

Add your answer

Q2. Why i should give this job

Add your answer

Round 3 - One-on-one

(1 Question)

Q1. First question will be your self introduction Tell me about your self

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Grate place to work

Good culture

But the thing no hikes in salary

Customer Service Executive Interview Questions & Answers

Conneqt Business Solutions

Anonymous

posted on 2 May 2021

Interview Questionnaire

1 Question

Q1. About my previous experience and other basic questions like how will i handle a tense situation with a customer.

Add your answer

Customer Service Executive Interview Questions & Answers

Conneqt Business Solutions

Anonymous

posted on 2 May 2021

Interview Questionnaire

1 Question

Q1. About yourself, about your experience, continously speak on random topic given by hr, 3 rounds conducted

Add your answer

Customer Service Associate Interview Questions & Answers

Conneqt Business Solutions

Anonymous

posted on 19 Dec 2020

I applied via Walk-in and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire

1 Question

Q1. Will always check discipline patience attitude

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be positive straight forward answers genuinely whether will company hire you are not say what you know about particular thing whether it comes to education are general knowledge

Customer Care Executive Interview Questions & Answers

Conneqt Business Solutions

Anonymous

posted on 28 Aug 2021

I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. How you handle a angry customer

Ans.

I remain calm, listen to their concerns, apologize for the inconvenience, and offer a solution.

Remain calm and composed
Listen actively to their concerns
Apologize for the inconvenience caused
Offer a solution to resolve the issue
Ensure customer satisfaction
Follow up to ensure the issue is resolved

Answered by AI

View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Bee confident
Prepare well
Honesty answer only

Customer Service Executive Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 8 Mar 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Approached by Company and was interviewed before Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(2 Questions)

Q1. What was your previous work exp

Add your answer

Q2. Whats your Family background

Add your answer

Round 3 - Aptitude Test

Logic test questions on grammar and math

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep your previous work exp crisp. Don't bad mouth about your previous employer

Customer Care Executive Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 31 Jan 2022

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 5 interview rounds.

Interview Questionnaire

2 Questions

Q1. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?

Ans.

I prioritize the queries based on urgency and importance, and handle them one at a time.

Assess the urgency and importance of each query
Address the more urgent and important query first
Communicate with the customer about the situation and provide an estimated time for addressing the second query
Ensure that both queries are resolved satisfactorily

Answered by AI

View 8 more answers

Q2. When you are on call with a customer, what are the main things which you should keep in mind?

Ans. The things which we should keep in our mind are 1. That you should be very polite with the customer. 2 Don't give rude answers. 3. Be attentive on the call and listen to whatever the customer is talking about.

Answered Anonymously

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - While giving interview don't hesitate to talk. I know some people are nervous while it's a normal video conference too. But don't worry about that. Be confident that you can crack the interview.

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Technical Customer Support Executive interview?

Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are HR, One-on-one Round and Technical.

How to prepare for Teleperformance Technical Customer Support Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Advanced Excel, Case and Quantity Estimation.

What are the top questions asked in Teleperformance Technical Customer Support Executive interview?

Some of the top questions asked at the Teleperformance Technical Customer Support Executive interview -

Difference between customer service and satisfacti...read more
What is customer serv...read more
Chat assessment for non voice role...read more

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Teleperformance Technical Customer Support Executive Salary

based on 4 salaries

₹3.4 L/yr - ₹4 L/yr

26% more than the average Technical Customer Support Executive Salary in India

View more details

Teleperformance Salaries in India

Customer Care Executive 6.3k salaries	₹0.9 L/yr - ₹7 L/yr
Customer Service Executive 6.3k salaries	₹1 L/yr - ₹6.5 L/yr
Customer Service Associate 5.4k salaries	₹0.9 L/yr - ₹4.2 L/yr
Team Lead 3.4k salaries	₹1.5 L/yr - ₹8 L/yr
Senior Customer Service Executive 2.9k salaries	₹1 L/yr - ₹5.5 L/yr