Teleperformance Technical Customer Support Executive Interview Questions and Answers

Q1. Tell about yourself
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Q2. Tell your experience about the company you noticed or absorbed since you entered here.
Ans. 
Since joining the company, I have noticed a strong focus on customer satisfaction and continuous improvement.
• Regular training sessions for employees to enhance customer service skills

• Feedback mechanisms in place to gather customer opinions and suggestions

• Implementation of new technologies to streamline customer interactions

• Company culture that values empathy and problem-solving
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Q1. What motivates you to seek a position in the BPO sector?
Ans. 
I am motivated to seek a position in the BPO sector because of the opportunity to interact with diverse customers and provide excellent service.
• Opportunity to interact with diverse customers

• Ability to provide excellent service

• Interest in problem-solving and communication skills

• Career growth and development opportunities

• Excitement about working in a fast-paced environment
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Q2. Tell about yourself.
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Q3. What is your understanding of customer service?
Ans. 
Customer service is the act of providing assistance and support to customers before, during, and after a purchase.
• Customer service involves actively listening to customers' needs and concerns.

• It requires empathy and patience to address customer issues effectively.

• Providing timely and accurate information to customers is essential for good customer service.

• Going above and beyond to exceed customer expectations can lead ...read more
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Q4. Where do you see yourself in the next five years?
Ans. 
In the next five years, I see myself growing within the company, taking on more responsibilities, and potentially moving into a leadership role.
• Continuing to excel in my current role as a Customer Care Executive

• Participating in training and development programs to enhance my skills

• Seeking opportunities for advancement within the company

• Building strong relationships with colleagues and customers

• Possibly transitioning in
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Q1. What do you know about Samsung and its products?
Ans. 
Samsung is a multinational conglomerate known for its electronics products such as smartphones, TVs, and home appliances.
• Samsung is a South Korean multinational conglomerate

• It was founded in 1938 by Lee Byung-chul

• Samsung Electronics is the largest subsidiary of the company

• They produce a wide range of products including smartphones, TVs, home appliances, and more

• Popular Samsung products include the Galaxy smartphones, Q
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Q2. What do you understand by premium segment customers?
Ans. 
Premium segment customers are high-end customers who are willing to pay more for superior products or services.
• Premium segment customers are typically more affluent and have higher disposable income.

• They prioritize quality, exclusivity, and personalized service.

• Examples include luxury car buyers, high-end fashion shoppers, and first-class airline passengers.
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Q3. What do you know about artificial intelligence (AI)?
Ans. 
Artificial intelligence (AI) is the simulation of human intelligence processes by machines, especially computer systems.
• AI involves the development of algorithms that enable machines to perform tasks that typically require human intelligence.

• Examples of AI include virtual assistants like Siri and Alexa, self-driving cars, and recommendation systems like those used by Netflix and Amazon.

• AI can be categorized into narrow...read more
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The desktop test consisted of four different rounds, and a minimum score of 65 was required to pass.

Q1. What special attributes do you possess that make you a perfect fit for this role, considering that many individuals can perform car service?
Ans. 
I possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach.
• Strong communication skills to effectively interact with customers and address their concerns

• Proven problem-solving abilities to quickly resolve issues and provide satisfactory solutions

• Customer-centric approach to prioritize customer satisfaction and build positive relationships

• Ability to remain calm and compose...read more
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Q2. What skills do you possess that are relevant to the execution of this role?
Ans. 
I possess strong communication skills, problem-solving abilities, and a customer-centric approach.
• Excellent communication skills to effectively interact with customers and address their concerns

• Strong problem-solving abilities to quickly resolve issues and provide solutions

• Customer-centric approach to ensure customer satisfaction and retention

• Ability to remain calm and patient in challenging situations

• Experience in han...read more
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Q3. What attracted you to choose this company as your new employer?
Ans. 
The company's strong reputation for excellent customer service and commitment to employee development attracted me.
• Reputation for excellent customer service

• Commitment to employee development

• Positive reviews from current and former employees
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Q4. What's your salary expectations
Ans. 
My salary expectations are in line with industry standards and based on my experience and qualifications.
• Research industry standards for the position

• Consider my experience and qualifications

• Be prepared to negotiate based on job responsibilities and benefits package
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Q1. Do you have experience
Ans. 
Yes, I have 3 years of experience in customer service roles.
• Worked as a customer service representative for 2 years at Company X

• Handled customer inquiries, resolved complaints, and processed orders

• Trained new employees on customer service best practices
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Q2. Are you dedicated to this role
Ans. 
Yes, I am dedicated to this role and committed to providing excellent customer service.
• I have a strong work ethic and always strive to exceed customer expectations

• I am willing to go above and beyond to resolve customer issues and ensure their satisfaction

• I am constantly seeking ways to improve my skills and knowledge in order to better serve customers
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Integrity and honesty

Q Connect enables employees to grasp the situation and engage appropriately with customers, providing accurate and precise resolutions to their inquiries.

Q1. Self introduction
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Q2. About a picture they show us in either English or Hindi..
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Q3. Language skills
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Q4. Communication skills
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Q5. Thinking capabilities
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Super set encompasses voice, knowledge about the product and process, and confidence.

Q1. What is your favorite season and why?
Ans. 
My favorite season is autumn because of the beautiful colors, cool weather, and cozy atmosphere.
• I love the changing colors of the leaves, especially when they turn vibrant shades of red, orange, and yellow.

• The cool, crisp air is refreshing and perfect for outdoor activities like hiking or apple picking.

• Autumn is a time for cozy sweaters, warm drinks, and comfort food like pumpkin pie and apple cider.

• I enjoy the festive...read more
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Q2. Which movie is your favorite and why
Ans. 
My favorite movie is The Shawshank Redemption because of its powerful storytelling, character development, and themes of hope and redemption.
• The Shawshank Redemption is a classic film directed by Frank Darabont.

• The movie is based on a Stephen King novella and follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.

• The film explores themes of friendship, h...read more
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It was a typing test on a computer

Q1. Tell about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient approach towards customers

• Received multiple awards for outstanding customer service
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Q2. Why the gap. Is huge?
Ans. 
The gap is huge due to various factors such as market demand, economic conditions, company restructuring, personal reasons, etc.
• Market demand for the specific skill set may be low

• Economic conditions may have led to downsizing or hiring freezes

• Company restructuring or mergers could have affected hiring

• Personal reasons such as health issues or family commitments
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Q3. Where does your husband work
Ans. 
My husband works as a software engineer at a tech company in the city.
• My husband is a software engineer

• He works at a tech company

• His workplace is located in the city
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Q4. When would you join?
Ans. 
I am available to join immediately.
• I can start as soon as possible.

• I am ready to join within a week's notice.

• I am flexible with the joining date and can accommodate as per the company's requirement.
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They will give some topic and we have to discuss with the other candidates.

Easy assignment.. It was just around one hour...

It is also easy.. It was just around one hour. six sections like listening, speaking, free speech, email writing, listening comprehension..

Q1. Tell me about ur self
Ans. 
I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.
• I have over 3 years of experience in customer service roles

• I excel at problem-solving and communication

• I am skilled in handling difficult customers and resolving conflicts

• I am proficient in using CRM software and ticketing systems
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Q2. Why should hire you?
Ans. 
I have a strong background in customer service and problem-solving skills, making me a valuable asset to your team.
• I have X years of experience in customer support roles

• I am highly skilled in resolving customer issues and providing excellent service

• I am a quick learner and can adapt to new situations easily

• I have received positive feedback from previous employers for my communication skills and professionalism
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Q1. Tell me something about yourself that's not on CV
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Q2. What are your expectations
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Q1. Test familiarity with MS office tools
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Q2. Test ability to work with Avaya
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Q1. Scenario specific call listening
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I was asked to read an article infront of the leadership team. They asked me questions about what I read.