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Teleperformance Technical Customer Support Executive Interview Questions and Answers

Updated 7 Feb 2025

Teleperformance Technical Customer Support Executive Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Aug 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. Good interview and best interview I have took.
Round 2 - Technical 

(1 Question)

  • Q1. Chat assessment for non voice roles..
Round 3 - HR 

(1 Question)

  • Q1. Personal questions and other to discuss about the perks and salaries.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for the chat assessment test for the non-voice process and approach the exam with confidence to secure the job. If you are seeking competitive compensation, consider joining this company.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself
  • Q2. What is customer service
  • Ans. 

    Customer service is the provision of assistance and support to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, chat, or in-person.

    • Exa...

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. Difference between customer service and satisfaction?
  • Ans. 

    Customer service is the process of providing assistance and support to customers, while customer satisfaction is the measure of how happy and content customers are with the service they received.

    • Customer service involves addressing customer inquiries, resolving issues, and providing information.

    • Customer satisfaction is the result of a positive customer experience and meeting or exceeding customer expectations.

    • Customer ...

  • Answered by AI

Technical Customer Support Executive Interview Questions Asked at Other Companies

asked in Genpact
Q1. Can you speak in Hindi one incident?
Q2. Difference between customer service and satisfaction?
Q3. What is customer service

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
  • Q3. Salary discussion

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yourself?

Interview Preparation Tips

Interview preparation tips for other job seekers - So, this is specially for the freshers, who prepares for an interview, however its not much needed to prepare. You just have to keep 5 points in your mind, whenever you are appearing for an interview.
1. Always be presentable and appear in formals for the interviews. As how pleasing and well-dressed you are also matters in a cooperative world.
2. Be confident while interrogation and give your answers confidently. It doesn't matters if you are wrong, but be confident and always keep an positive eye contact with the interviewer while answering.
3. Always try to understand the questions first and then answer smartly. Try to find out the intentions of the interviewer that what answers they're expecting or what could be the reason behind that question.
4. Always keep a smile on your face whenever you're going for the interviews. It'll feel you and the person as well with lots of positivity.
5. Last but not the least, whenever the question about yourself or about your intro is asked, you need to speak out about your own, don't include anything about your family or anything other, until and unless asked. In about yourself, you can include, your strengths, hobbies, academic qualifications, any certifications or whatever you want to share. Never get too personal or speak about the personal things, it shows your weaknesses and that you don't have to reveal.

Just follow these tips, if you find it useful and as an HR advising it thoroughly works and you'll crack the interview easily with an excellent impression over the interviewers.

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
  • Q2. What's your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

I applied via Walk-in and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about, salary expietion, city introduction, custom service importance, vodafone basic details
  • Q2. Basic computer knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Confident levels very important

I applied via Company Website and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Short introduction
  • Q2. What do you mean by customer service
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer queries and concerns

    • It includes providing product information and resolving complaints

    • Good customer service can lead to customer loyalty and positive word-of-mouth

    • Examples include answering phone calls, responding to emails, and providing live chat support

  • Answered by AI
  • Q3. Scenario based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not hesitate, be confident

I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and hobby and job related question.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple as you need don't be oversmart. They are looking for your patience.

Interview Questionnaire 

1 Question

  • Q1. What is wipro

I applied via Walk-in and was interviewed before Feb 2020. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Why do you think you are appropriate for this job?
  • Q2. I am a fresher and it's a great opportunity for me to work in a such a big organisation and starting my career with Wipro.. And as an answer to your question about the designation then I would say that lea...
  • Q3. Why this job is important for you?
  • Q4. As everyone want to get established in life I too have a dream of self establishment and starting my career with this big Organisation with a good salary which I was told I would get if I am selected is li...

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to be confident. Try to be optimistic and show your strength as your weakness if they ask you about your weakness.
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Teleperformance Interview FAQs

How many rounds are there in Teleperformance Technical Customer Support Executive interview?
Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are HR, One-on-one Round and Technical.
How to prepare for Teleperformance Technical Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Advanced Excel, Case and Quantity Estimation.
What are the top questions asked in Teleperformance Technical Customer Support Executive interview?

Some of the top questions asked at the Teleperformance Technical Customer Support Executive interview -

  1. Difference between customer service and satisfacti...read more
  2. What is customer serv...read more
  3. Chat assessment for non voice role...read more

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Teleperformance Technical Customer Support Executive Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more

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Teleperformance Technical Customer Support Executive Salary
based on 4 salaries
₹2.2 L/yr - ₹4 L/yr
At par with the average Technical Customer Support Executive Salary in India
View more details

Teleperformance Technical Customer Support Executive Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

3.0

Skill development

5.0

Work-life balance

3.0

Salary

3.0

Job security

5.0

Company culture

3.0

Promotions

3.0

Work satisfaction

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