What is customer service

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Accepted Answer

Customer service is the provision of assistance and support to customers before, during, and after a purchase.

Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, chat, or in-person.
Examples of customer service include answering product questions, processing returns or exchanges, and troubleshooting technical problems.
Good customer service involves being attentive, empathetic, and proactive in meeting customer needs and exceeding their expectations.

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