Technical Customer Support Executive Interview Questions and Answers

I once helped a customer troubleshoot their technical issue in Hindi.

• Customer was facing difficulty in connecting to the internet

• I guided them through the steps to reset their router

• Customer was relieved and grateful for the assistance

Customer service is the process of providing assistance and support to customers, while customer satisfaction is the measure of how happy and content customers are with the service they received.

• Customer service involves addressing customer inquiries, resolving issues, and providing information.

• Customer satisfaction is the result of a positive customer experience and meeting or exceeding customer expectations.

• Customer service focuses on the process of delivering assistance, w...read more

Customer service is the provision of assistance and support to customers before, during, and after a purchase.

• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat, or in-person.

• Examples of customer service include answering product questi...read more