1 Technical Customer Support Executive Job

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve technical issues related to software products.
  
• Provide timely and effective solutions for customers' problems using problem-solving skills.
  
• Collaborate with internal teams to escalate complex issues when necessary.
  
• Meet performance targets set by the company for quality, productivity, and sales metrics.
  
• Maintain accurate records of customer interactions using CRM software.