Technical Customer Support Executive

WE ARE HIRING :
TECHNICAL CUSTOMER SUPPORT EXECUTIVE
Hi Everyone.
MSX International is seeking passionate and experienced individuals to join our team as Customer
Support Executives for a Global leaders in Hi-tech commercial vehicles and buses
# Customer Support Executive - # Customer Advisor
# Join a Leading Automotive Company #
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About the Role:
• Understand Telematics and vehicle sensor data and identify early warning and maintenance need
•Guide Customers/Drivers on proactive maintenance of the vehicle through phone call.
• Coordinate with dealers to ensure timely repairs and resolutions.
• Track and manage customer issues from start to finish.
• Analyze job cards and generate reports for cost avoidance and performance improvement.
• Meet daily, weekly, and monthly KPIs.
Eligibility Criteria: (Please apply only if you meet all the following criteria) • Minimum 3 years full time Diploma in Engineering
• Minimum 1-2 years of experience in an automobile dealership in service roles such as Co-Tech,
DET, Diagnostic Technician, System Technician, Service Advisor, Floor Supervisor, or Technician.
• Diploma or Engineering degree in Automobile/Mechanical/Mechatronics.
• Good English communication skills.
• Fluency in any one additional language Hindi or Tamil or Malayalam or Kannada or Telugu
• Must be willing to work from Plant location in Oragadam, Chennai.
• Working days - 6 days a week
•Must be ready to work at least 5 days in a month in night shift.
Benefits:
• Opportunity to work with a global leader and iconic brad in automotive industry.
•Learn to interpret vehicle sensor and telematics data to advise customers
• Competitive compensation and benefits package.
Work Location:
• Oragadam (Chennai)
Please send your updated resume on robinson.t@msxi.com (or) anandhi.d@msxi.com / 7358085245 (or) 8124253156 or forward the information to eligible candidate in your network.
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