Difference between customer service and satisfaction?

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Customer service is the process of providing assistance and support to customers, while customer satisfaction is the measure of how happy and content customers are with the service they received.

Customer service involves addressing customer inquiries, resolving issues, and providing information.
Customer satisfaction is the result of a positive customer experience and meeting or exceeding customer expectations.
Customer service focuses on the process of delivering assistance, while customer satisfaction focuses on the outcome.
Customer service can be measured through metrics like response time and resolution rate, while customer satisfaction can be measured through surveys and feedback.
For example, if a customer contacts a technical support executive with a problem, the executive's role is to provide customer service by troubleshooting the issue and guiding the customer towards a solution. Customer satisfaction would be achieved if the customer's problem is resolved effectively and they are happy with the support received.

Difference between customer service and satisfaction?

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