Teleperformance Quality Assurance/Quality Control Manager Interview Questions and Answers

Q1. Tell me about your self
Ans. 
I am a dedicated Senior Quality Analyst with 5+ years of experience in ensuring product quality and process improvement.
• 5+ years of experience in quality assurance

• Strong knowledge of quality standards and methodologies

• Skilled in conducting quality audits and implementing corrective actions

• Proficient in using quality management tools and software

• Excellent communication and problem-solving skills
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Q2. What is the KRA and what is the process
Ans. 
KRA stands for Key Result Area. It is a strategic tool used to define the main areas of responsibility for a role.
• KRA helps in setting clear expectations and goals for employees

• It helps in evaluating performance based on specific objectives

• KRA is usually defined at the beginning of a performance cycle and reviewed periodically

• Examples of KRA for a Senior Quality Analyst could include improving defect detection rate, re...read more
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Fk off the team and simply they will show lot of attitude infront of the jobseekers

First of all company peoples are not educated

Q1. General topis they will ask
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Q2. Time wate and not useful questions they were asking
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Q1. How you will improve business
Ans. 
I will improve business by implementing quality control measures, analyzing data for insights, and collaborating with cross-functional teams.
• Implementing quality control measures to ensure products meet standards

• Analyzing data to identify trends and areas for improvement

• Collaborating with cross-functional teams to streamline processes and enhance communication
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45 mins test with technical questions

1 hr coding test with tools

Q1. Technical non technical both
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Q2. Coding java using intellij
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Q3. Coding python using shell
Ans. 
Using shell to run Python code
• Use the 'python' command followed by the name of the Python script to run it in the shell

• You can also use the 'python -c' option to run Python code directly from the command line

• Make sure to have Python installed on your system before running Python code in the shell
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Q1. What is ATA? How can you conduct ATA?
Ans. 
ATA stands for Acceptance Test Automation. It is a process of automating the testing of software applications to ensure they meet the acceptance criteria.
• ATA involves creating automated test scripts to validate the functionality of the software

• It helps in reducing manual testing efforts and increasing test coverage

• ATA tools like Selenium, HP UFT, and TestComplete can be used to conduct ATA

• Test scripts are executed auto...read more
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Q2. What is calibration? How many type of calibration is there? How can you calculate variance?
Ans. 
Calibration is the process of comparing measurements of an instrument or device to a known standard to ensure accuracy. There are two types of calibration: internal and external. Variance can be calculated by finding the average of the squared differences between each data point and the mean.
• Calibration is the process of adjusting or determining the accuracy of an instrument or device by comparing its measurements to a...read more
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Age problem and direction problem

Q1. Introduction your self
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Q1. Introduction your self
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Q1. Computer based questions
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Q1. Wat is ur name
Ans. 
My name is John Smith.
• My first name is John

• My last name is Smith
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Apptitude reasong benefits

First assessment
Technical
Hr

Q1. Domain knowledge
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Q2. Personal question
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Q1. Salary Negotiations
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Q2. Immediate joiner
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Q1. One of the worst interview producer, That guy simply said who told you that there is a opening for this role , there is no interview or anything is happening here you can give your resume and leave , I was...read more
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Q1. Everything related to quality analyst
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Q2. About my way of handling team
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Q3. Nonsense doesn't make any sense
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Q4. HR Manager forced me to choose night shift butI was told that it is for a day shift role
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