Infosys BPM Quality Engineer Interview Questions and Answers

Q1. Tell me about your self
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Q2. Why u do want to join in the process
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Q3. Can you handle multiple tasks while handling chats
Ans. 
Yes, I am able to handle multiple tasks while handling chats efficiently.
• I have experience in multitasking and prioritizing tasks effectively

• I am proficient in managing chat platforms and responding promptly

• I can switch between tasks seamlessly without compromising quality of responses
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Age problem and direction problem

Q1. Introduction your self
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Q1. Introduction your self
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Q1. Computer based questions
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Q1. Wat is ur name
Ans. 
My name is John Smith.
• My first name is John

• My last name is Smith
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Apptitude reasong benefits

First assessment
Technical
Hr

Q1. Domain knowledge
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Q2. Personal question
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Q1. Salary Negotiations
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Q2. Immediate joiner
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An aptitude test comprises questions in English grammar, Mathematics and Logical Reasoning.
Typing test is also part of first round

Q1. Candidates Introduction,
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Q2. Detailed discussion on previous experience, Scope of work, Expectations
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Q1. Basic details of Candidate
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Q2. Questions related to past experience, reason for leaving previous job, discussion on shift time and work culture
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Q3. Discussion on Previous experience
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Q1. What is the Quality framework
Ans. 
The Quality framework is a structured approach to managing and improving quality within an organization.
• The Quality framework outlines the processes, procedures, and tools used to ensure products or services meet quality standards.

• It includes quality planning, quality control, quality assurance, and continuous improvement.

• Examples of Quality frameworks include Six Sigma, Total Quality Management (TQM), and ISO 9001.

• The...read more
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Q2. What is the quality monitoring process
Ans. 
Quality monitoring process involves regular evaluation of products, services, or processes to ensure they meet established standards.
• Regular evaluation of products, services, or processes

• Comparison against established standards

• Identification of areas for improvement

• Feedback and coaching provided to employees

• Data analysis to track trends and performance
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Q3. What are the Seven QC tools
Ans. 
The Seven QC tools are a set of basic statistical tools used for quality control and improvement in manufacturing processes.
• Check sheet: Used to collect and analyze data in a systematic manner.

• Histogram: A graphical representation of data distribution.

• Pareto chart: Shows the frequency of defects or issues in descending order.

• Cause-and-effect diagram (Ishikawa or fishbone diagram): Helps identify potential causes of a p...read more
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Q1. Introduction, Share project details, Basic Quality concepts like sampling, SLA, KRA, TNI, RCA, People management, reason of leaving current company etc
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Q1. This will be higher top management round. Start with Introduction, Career overview, Assignments done if any, Industry or vertical based questions.
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Aptitude and coding text

Q1. About yourself and hiw to ensyre progreee
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