WNS Senior Quality Analyst Interview Questions and Answers

In my previous company, quality tools played a crucial role in ensuring the delivery of high-quality products.

• Implemented various quality tools such as Six Sigma, Lean, and Root Cause Analysis to identify and resolve quality issues.

• Used statistical process control (SPC) techniques to monitor and improve process performance.

• Utilized defect tracking tools like JIRA to track and manage quality issues throughout the develo...read more

Rasa is an open-source framework for building chatbots and virtual assistants.

• Rasa uses natural language processing (NLP) and machine learning to understand and respond to user inputs.

• It allows for customizable dialogue management and integrates with various channels such as Facebook Messenger and Slack.

• Rasa also provides tools for training and evaluating chatbots.

• Example use cases include customer service, scheduling

We use multiple antivirus software depending on the specific needs and requirements.

• We have a combination of commercial antivirus software like Norton and McAfee.

• We also utilize open-source antivirus solutions like ClamAV.

• In addition, we have developed our own proprietary antivirus software tailored to our organization's needs.

• The choice of antivirus software depends on factors such as effectiveness, compatibility, and...read more

Quality Analyst ensures products meet standards by testing, analyzing, and identifying defects.

• Conducting tests to identify defects in products

• Analyzing test results and providing feedback to developers

• Creating and implementing quality assurance processes

• Collaborating with cross-functional teams to improve product quality

• Documenting and reporting issues for resolution