Teleperformance Office Assistant Interview Questions and Answers

Q1. What is your notice period, and what is your current salary?
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Q2. What is your notice period?
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Q1. What is an amortization entry?
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Q2. What is the process for recording a depreciation entry in accounting?
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Q3. What are the types of reconstruction currently being undertaken?
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Q4. What is your reason for seeking a job change?
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Q5. What automation ideas have you implemented or suggested in your current processes?
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Q6. What is the accounting entry for prepaid expenses?
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Q1. What is the amortization entry?
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Q2. What is your understanding of Lean?
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Q3. What is your understanding of Six Sigma
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Q4. What are the techniques used in Six Sigma?
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Q5. What is a service level?
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Q6. What are Service Level Agreements (SLAs)?
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Q7. What automation ideas have you proposed for the current processes?
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Q8. What is the case study regarding the entry for accrued expenses?
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Q1. Can you provide a brief overview of your previous experience?
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Q2. Team size
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Q1. What is the detailed job description and can you provide scenario-based questions related to it?
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Q2. Questions about roles and responsibility
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English writing communication and listing

To get the eligible for interview you must be giving AMCAT.

Its based on project to Project.

Q1. Tell me about yourself
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Experienced professional with a background in retail management and a passion for team leadership and customer service.
• Over 5 years of experience in retail management

• Strong leadership skills demonstrated through successful team management

• Passionate about providing excellent customer service

• Proven track record of achieving sales targets and KPIs
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Q2. What do you understand by shrinkage
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Shrinkage refers to the loss of inventory due to theft, damage, errors, or other factors.
• Shrinkage can occur through shoplifting, employee theft, administrative errors, or supplier fraud.

• It is important for businesses to track and minimize shrinkage to maintain profitability.

• Examples of shrinkage include missing inventory, discrepancies in stock levels, and unexplained losses in revenue.

• Implementing security measures, ...read more
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Q3. What do you understand by attrition and how do we calculate the same. Why we devide opening and closing headcount with 2.
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Attrition refers to the rate at which employees leave a company. It is calculated by dividing the sum of opening and closing headcount by 2.
• Attrition is the rate at which employees leave a company voluntarily or involuntarily.

• To calculate attrition, we add the opening headcount (number of employees at the beginning of a period) and closing headcount (number of employees at the end of a period) and divide by 2.

• The formu...read more
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Q4. What are the weightage for KPI's in your current organisation?
Ans. 
The weightage for KPI's in my current organization varies depending on the department and role, with a focus on sales targets, customer satisfaction, and employee performance.
• Sales targets are given a high weightage as they directly impact revenue generation.

• Customer satisfaction metrics such as Net Promoter Score (NPS) and customer retention rates are also important KPIs.

• Employee performance indicators like productivi...read more
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Q5. What is the AHT? How do you calculate.? How do you reduce the AHT for an agent.
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AHT stands for Average Handling Time. It is calculated by dividing the total talk time, hold time, and after-call work time by the total number of calls.
• AHT is calculated by adding the total talk time, hold time, and after-call work time, and then dividing by the total number of calls.

• To reduce AHT for an agent, focus on improving their efficiency in handling calls, providing proper training, and optimizing processes.

• F...read more
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Q1. Overcoming the unbalanced ways of handleing team
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To overcome unbalanced ways of handling a team, focus on communication, setting clear expectations, providing support and feedback, and promoting a positive team culture.
• Improve communication by holding regular team meetings and one-on-one check-ins.

• Set clear expectations and goals for each team member to ensure everyone is on the same page.

• Provide support and resources to help team members succeed in their roles.

• Offer...read more
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Q2. Conflicts arise onto team
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Conflicts on a team can be addressed through open communication, conflict resolution techniques, and fostering a positive team culture.
• Encourage open communication among team members to address conflicts early on

• Use conflict resolution techniques such as active listening, compromise, and mediation

• Foster a positive team culture by promoting respect, collaboration, and empathy

• Lead by example and demonstrate effective con
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Random questions on aptitude

Q1. Professional work related questions
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Q2. Expertise in role
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Q1. Detailed description on JD
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Q2. Case studies along with core competencies questions
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Q1. Your dream vacation
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Q2. The day you think was the best day of your life.
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Q1. What do you understand by chat process??
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Chat process involves real-time communication between individuals or groups using text-based messages.
• Chat process allows for instant messaging between users

• It can be used for customer support, team collaboration, or social interactions

• Examples include platforms like Slack, WhatsApp, and Facebook Messenger
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Q2. Why do you want to work in customer service?
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Q1. What is your role and responsibilities?
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Q2. Quality control and SLA?
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Q1. What is my role in the previous job?
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Q2. What do you know about R1 rcm?
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The process and development of supply chain management.