WNS Office Assistant Interview Questions and Answers

Q1. What is your notice period, and what is your current salary?
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Q2. What is your notice period?
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Q1. What is an amortization entry?
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Q2. What is the process for recording a depreciation entry in accounting?
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Q3. What are the types of reconstruction currently being undertaken?
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Q4. What is your reason for seeking a job change?
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Q5. What automation ideas have you implemented or suggested in your current processes?
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Q6. What is the accounting entry for prepaid expenses?
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Q1. What is the amortization entry?
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Q2. What is your understanding of Lean?
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Q3. What is your understanding of Six Sigma
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Q4. What are the techniques used in Six Sigma?
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Q5. What is a service level?
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Q6. What are Service Level Agreements (SLAs)?
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Q7. What automation ideas have you proposed for the current processes?
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Q8. What is the case study regarding the entry for accrued expenses?
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Q1. Can you provide a brief overview of your previous experience?
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Q2. Team size
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Q1. What is the detailed job description and can you provide scenario-based questions related to it?
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Q2. Questions about roles and responsibility
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English writing communication and listing

To get the eligible for interview you must be giving AMCAT.

Its based on project to Project.

Q1. Tell me about yourself
Ans. 
Experienced professional with a background in retail management and a passion for team leadership and customer service.
• Over 5 years of experience in retail management

• Strong leadership skills demonstrated through successful team management

• Passionate about providing excellent customer service

• Proven track record of achieving sales targets and KPIs
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Q2. What do you understand by shrinkage
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Shrinkage refers to the loss of inventory due to theft, damage, errors, or other factors.
• Shrinkage can occur through shoplifting, employee theft, administrative errors, or supplier fraud.

• It is important for businesses to track and minimize shrinkage to maintain profitability.

• Examples of shrinkage include missing inventory, discrepancies in stock levels, and unexplained losses in revenue.

• Implementing security measures, ...read more
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Q3. What do you understand by attrition and how do we calculate the same. Why we devide opening and closing headcount with 2.
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Attrition refers to the rate at which employees leave a company. It is calculated by dividing the sum of opening and closing headcount by 2.
• Attrition is the rate at which employees leave a company voluntarily or involuntarily.

• To calculate attrition, we add the opening headcount (number of employees at the beginning of a period) and closing headcount (number of employees at the end of a period) and divide by 2.

• The formu...read more
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Q4. What are the weightage for KPI's in your current organisation?
Ans. 
The weightage for KPI's in my current organization varies depending on the department and role, with a focus on sales targets, customer satisfaction, and employee performance.
• Sales targets are given a high weightage as they directly impact revenue generation.

• Customer satisfaction metrics such as Net Promoter Score (NPS) and customer retention rates are also important KPIs.

• Employee performance indicators like productivi...read more
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Q5. What is the AHT? How do you calculate.? How do you reduce the AHT for an agent.
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AHT stands for Average Handling Time. It is calculated by dividing the total talk time, hold time, and after-call work time by the total number of calls.
• AHT is calculated by adding the total talk time, hold time, and after-call work time, and then dividing by the total number of calls.

• To reduce AHT for an agent, focus on improving their efficiency in handling calls, providing proper training, and optimizing processes.

• F...read more
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Q1. Overcoming the unbalanced ways of handleing team
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To overcome unbalanced ways of handling a team, focus on communication, setting clear expectations, providing support and feedback, and promoting a positive team culture.
• Improve communication by holding regular team meetings and one-on-one check-ins.

• Set clear expectations and goals for each team member to ensure everyone is on the same page.

• Provide support and resources to help team members succeed in their roles.

• Offer...read more
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Q2. Conflicts arise onto team
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Conflicts on a team can be addressed through open communication, conflict resolution techniques, and fostering a positive team culture.
• Encourage open communication among team members to address conflicts early on

• Use conflict resolution techniques such as active listening, compromise, and mediation

• Foster a positive team culture by promoting respect, collaboration, and empathy

• Lead by example and demonstrate effective con
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Random questions on aptitude

Q1. Professional work related questions
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Q2. Expertise in role
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Q1. Detailed description on JD
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Q2. Case studies along with core competencies questions
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Q1. Your dream vacation
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Q2. The day you think was the best day of your life.
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Q1. What do you understand by chat process??
Ans. 
Chat process involves real-time communication between individuals or groups using text-based messages.
• Chat process allows for instant messaging between users

• It can be used for customer support, team collaboration, or social interactions

• Examples include platforms like Slack, WhatsApp, and Facebook Messenger
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Q2. Why do you want to work in customer service?
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Q1. About Yourself Details And Experience Details
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Q2. About Yourself and Experience Details
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Q3. About Yourself and Experience Details and More
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Q1. What is your role and responsibilities?
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Q2. Quality control and SLA?
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Q1. What is my role in the previous job?
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Q2. What do you know about R1 rcm?
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